Toshiba B-852 Owner's Manual page 91

5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
NO PAPER ****
RIBBON ERROR ****
EXCESS HEAD TEMP
HEAD ERROR
POWER FAILURE
SYSTEM ERROR
FLASH WRITE ERR.
FORMAT ERROR
FLASH CARD FULL
EEPROM ERROR
Problems/Cause
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
1. The ribbon is not fed properly.
2. The ribbon has run out.
The print head is overheated.
There is a problem with the Print Head.
A momentary power failure has
occurred.
1. The printer is used in a location where
it is subject to noise. Or, there are
power cords of other electrical
appliances near the printer or
interface cable.
2. The Power Cord of the printer is not
grounded.
3. The printer shares the same power
source with any other electrical
appliances.
4. An application software used on your
host computer has an error or
malfunction.
An error has occurred in writing to the
flash ROM.
An error has occurred in formatting the
flash ROM.
Saving failed because of an insufficient
capacity of the flash ROM.
Data cannot be read from/written to a
backup EEPROM properly.
1. Load new media. Then press the
⇒ Section 2.4
2. Load the media properly. Then press
⇒ Section 2.4
3. Take up any slack in the media.
1. Remove the ribbon, and check the
2. Load a new ribbon. Then press the
⇒ Section 2.6
Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call an authorised
service representative.
Replace the Print Head. Then press the
[RESTART] key.
Check the power source which supplies
power to the printer. If the rating is not
correct, or if the printer shares the same
power outlet with other electrical
appliances that consume large amounts
of power, change the outlet.
1. Keep the printer and the interface
cables away from the source of noise.
2. Ground the Power Cord.
3. Provide an exclusive power source for
the printer.
4. Confirm the host computer operates
properly.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
E5- 2
ENGLISH VERSION EO1-33055
5.1 Error Messages
Solutions
[RESTART] key.
the [RESTART] key.
status of the ribbon. Replace the
ribbon, if necessary. If the problem
is not solved, turn off the printer, and
call an authorised service
representative.
[RESTART] key.