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For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, see "Contacting Dell" in your Owner's Manual for
instructions on obtaining technical assistance.
NOTE:
The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and any requirements for running the test.
Configuration
Displays the hardware configuration for the selected device.
(Custom Test
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it
only)
displays the information in the device list in the left pane of the screen.
NOTE:
The device list may not display the names of all the components installed on your computer or all devices attached to your
computer.
Parameters
Allows you to customize the test, if applicable, by changing the test settings.
(Custom Test
only)
System Lights
Your power button light and hard drive activity light may indicate a computer problem.
Power Light
Solid green
Blinking green
Blinks green several times, and
then turns off
Solid amber
Blinking amber
Solid green and a beep code
during POST
Solid green power light, no beep
code, and no video during POST
Solid green power light and no
beep code, but the computer locks
up during POST
Hard Drive
Problem Description
Activity Light
Solid green
The hard drive activity light is on when the computer reads data from, or writes data to the hard drive. The light
might also be on when a device such as a CD player is operating.
Diagnostic Lights
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Problem Description
Power is on and the computer is
operating normally.
The computer is in a sleep state
(Microsoft® Windows® 2000 and
Windows XP).
A configuration error exists.
The power supply is working properly,
but the system board is not completing
power up.
The power supply is operating outside
of its normal range.
A problem was detected while the BIOS
was executing.
The monitor or the graphics card may
be faulty or incorrectly installed.
An integrated system board device may
be faulty.
Suggested Resolution
No corrective action is required.
Press the power button, move the mouse, or press a key on the keyboard to
wake the computer and resume normal operation.
Check the diagnostic lights to see if the specific problem is identified.
Check the diagnostic lights and determine if the specific problem is identified.
If the computer does not boot, contact Dell for technical assistance (see
"Contacting Dell" in your computer Owner's Manual).
Check the diagnostic lights and determine if the specific problem is identified.
See "Power Problems" in your computer Owner's Manual.
See
Beep Codes
for instructions on diagnosing the beep code.
Check the diagnostic lights and determine if the specific problem is identified.
Check the diagnostic lights and determine if the specific problem is identified.
See "Video and Power Problems" in your computer Owner's Manual.
Check the diagnostic lights and determine if the specific problem is identified. If
the problem is not identified, contact Dell for technical assistance (see
"Contacting Dell" in your computer Owner's Manual).
Suggested Resolution
No corrective action is
required.
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