Dell XPS 8920 Service Manual
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Dell XPS 8920 Service Manual

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XPS 8920
Service Manual
Regulatory Model: D24M
Regulatory Type: D24M001
June 2020
Rev. A04

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Summary of Contents for Dell XPS 8920

  • Page 1 XPS 8920 Service Manual Regulatory Model: D24M Regulatory Type: D24M001 June 2020 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................9 Before you begin ...................................9 Safety instructions.................................9 Recommended tools................................9 Screw list....................................10 Chapter 2: After working inside your computer.................11 Chapter 3: Technical overview......................12 Inside view of your computer............................. 12 System-board components..............................13 Chapter 4: Removing the right-side cover..................14 Procedure....................................14 Chapter 5: Replacing the right-side cover..................15 Procedure....................................15...
  • Page 4 Chapter 12: Removing the bottom cover..................26 Prerequisites..................................26 Procedure..................................... 26 Chapter 13: Replacing the bottom cover..................27 Procedure..................................... 27 Post-requisites..................................27 Chapter 14: Removing the primary hard-drive..................28 Prerequisites..................................28 Procedure (with tabs)................................ 28 Chapter 15: Replacing the primary hard-drive ................. 30 Procedure (with tabs)................................
  • Page 5 Chapter 24: Removing the coin-cell battery..................46 Prerequisites..................................46 Procedure..................................... 46 Chapter 25: Replacing the coin-cell battery..................47 Procedure..................................... 47 Post-requisites..................................47 Chapter 26: Removing the graphics card..................48 Prerequisites..................................48 Procedure..................................... 48 Chapter 27: Replacing the graphics card..................49 Procedure..................................... 49 Post-requisites..................................49 Chapter 28: Removing the full-length graphics cards...............50 Prerequisites..................................
  • Page 6 Chapter 36: Removing blower and heat-sink assembly..............63 Prerequisites..................................63 Procedure..................................... 63 Chapter 37: Replacing blower and heat-sink assembly..............66 Procedure.....................................66 Post-requisites..................................66 Chapter 38: Removing the VR heat sink..................67 Prerequisites..................................67 Procedure..................................... 67 Chapter 39: Replacing the VR heat sink..................68 Procedure.....................................
  • Page 7 Chapter 48: Removing the antennas....................82 Prerequisites..................................82 Procedure..................................... 82 Chapter 49: Replacing the antennas....................84 Procedure..................................... 84 Post-requisites..................................84 Chapter 50: Removing the system board..................85 Prerequisites..................................85 Procedure.....................................85 Chapter 51: Replacing the system board..................87 Procedure..................................... 87 Post-requisites..................................87 Chapter 52: Downloading drivers....................88 Downloading the audio driver............................
  • Page 8 Chapter 55: Getting help and contacting Dell................. 102 Contents...

  • Page 9: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Screw List

    • Phillips screwdriver #1 • Phillips screwdriver #2 • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Screw image Hard drive...

  • Page 11: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 12: Chapter 3: Technical Overview

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Inside view of your computer 1. chassis fan 2. memory modules 3. optical drive 4.

  • Page 13: System-Board Components

    System-board components 1. system board power connector (ATX_POWER) 2. Front USB 2 (F_SSUSB2) 3. Front USB 1 (F_SSUSB1) 4. SATA 6 Gbps for hard drive (SATA1) 5. SATA 6 Gbps for optical drive (SATA2) 6. SATA 6 Gbps drive connector (SATA3) 7.

  • Page 14: Chapter 4: Removing The Right-Side Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the computer in an upright position. 2. Pull the right-side cover release latch.

  • Page 15: Chapter 5: Replacing The Right-Side Cover

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the right-side cover with the slots on the chassis in the bottom and snap the side-cover to lock it in place.

  • Page 16: Chapter 6: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the right-side cover. Procedure 1.
  • Page 17 Figure 4. Removing the front bezel a. front-bezel tabs b. front bezel c. front chassis Removing the front bezel...

  • Page 18: Chapter 7: Replacing The Front Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the tabs on the front bezel with the slots on the chassis. 2. Rotate the front bezel towards the chassis until the front bezel tabs snap into place.

  • Page 19: Chapter 8: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 20 5. release tab 4. Push and slide the optical drive through the front of the computer. Figure 6. Removing the optical drive a. optical-drive bezel b. optical drive c. front bezel 5. Remove the screw that secures the optical-drive bracket to the optical drive. Removing the optical drive...
  • Page 21 Figure 7. Removing the optical drive a. M2x2.5 screw b. optical-drive bracket c. optical drive 6. Eject the optical drive by inserting a pointed screwdriver in the optical-drive eject hole. Figure 8. Removing the optical-drive bezel a. optical drive b. optical-drive eject hole c.
  • Page 22 Figure 9. Removing the optical-drive bezel 1. optical-drive bezel 2. slot 3. tab 4. plastic scribe Removing the optical drive...

  • Page 23: Chapter 9: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw hole on the optical-drive bracket with the screw hole on the optical drive. 2. Replace the screw that secures the optical-drive bracket to the optical drive.

  • Page 24: Chapter 10: Removing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the right-side cover. Procedure 1.

  • Page 25: Chapter 11: Replacing The Top Cover

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the top cover with the slots on the top panel and press the top cover until it snaps into place.

  • Page 26: Chapter 12: Removing The Bottom Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the right-side cover. Procedure 1.

  • Page 27: Chapter 13: Replacing The Bottom Cover

    For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the bottom cover with the slots on the bottom panel and press the bottom cover until it snaps in place.

  • Page 28: Chapter 14: Removing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 29 5. hard-drive carrier 3. Pry the hard-drive carrier to release the tabs on the carrier from the slots on the hard drive. 4. Lift the hard drive off the hard-drive carrier. NOTE: Note the orientation of the hard drive to replace it correctly. Figure 13.

  • Page 30: Chapter 15: Replacing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure (with tabs) 1.

  • Page 31: Chapter 16: Removing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 32 5. power cable 3. Lift the hard-drive cage off the chassis. Figure 15. Removing the hard-drive cage a. hard-drive cage b. tab c. hard-drive assembly 4. Remove the screws that secure the hard drive to the hard-drive cage. 5. Lift the hard drive off the hard-drive cage. NOTE: Note the orientation of the hard drive to replace it correctly.

  • Page 33: Chapter 17: Replacing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure 1.

  • Page 34: Chapter 18: Removing The Secondary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 35 a. hard drive b. hard-drive cage 4. Remove the screws that secure the hard drive to the hard-drive cage. 5. Lift the hard drive out of the hard drive cage. NOTE: Note the orientation of the hard drive so that you can replace it correctly. a.

  • Page 36: Chapter 19: Replacing The Secondary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Post-requisites...

  • Page 37: Chapter 20: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 38 3. system board 4. M2x2.5 screw Removing the solid-state drive...

  • Page 39: Chapter 21: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure 1.

  • Page 40: Post-Requisites

    Post-requisites 1. Replace the full-length graphics card (if installed). 2. Replace the right-side cover. Replacing the solid-state drive...

  • Page 41: Chapter 22: Removing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Lift the power-supply unit carefully as it is designed with a tight hinge without a physical lock. It always stays in the upright position while lifted up.
  • Page 42 Figure 19. Rotating the power-supply unit 1. power-supply unit cage release latches (2) 2. power-supply unit 3. chassis 4. power-supply unit cage 3. Disconnect the CPU-power cable and system board power cable from the system board and the optical-drive power cable from the optical drive.
  • Page 43 Figure 20. Disconnecting cables 1. optical drive power cable 2. routing guide 3. CPU power cable 4. system board 5. system board power cable 6. Rotate the power-supply unit cage towards the chassis. 7. Disconnect the hard-disk power cable. NOTE: There could be up to three hard-disk power cables depending on the quantity of hard-disk drive installed.
  • Page 44 Figure 21. Removing the power supply unit 1. #6-32x1/4'' screws (4) 2. power-supply unit 3. power-supply bracket 4. #6-32x1/4'' screws (2) 5. hard-drive cable Removing the power-supply unit...

  • Page 45: Chapter 23: Replacing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: Lift the power-supply unit carefully as it is designed with a tight hinge without a physical lock. It always stays in the upright position while lifted up.

  • Page 46: Chapter 24: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 47: Chapter 25: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert the coin-cell battery into the battery socket with the positive side facing up, and snap the battery into place. Post-requisites 1.

  • Page 48: Chapter 26: Removing The Graphics Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: Your computer will be shipped with either graphics card or full-length graphics card.

  • Page 49: Chapter 27: Replacing The Graphics Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Locate the PCI-Express x16 card slot on the system board. For more information, see “System-board...

  • Page 50: Chapter 28: Removing The Full-Length Graphics Cards

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: Your computer will be shipped with either graphics card or full-length graphics card.
  • Page 51 Figure 25. Removing the power cable 1. power cables 2. releasing clips (2) 3. full-length graphics card 4. securing tab Removing the full-length graphics cards...

  • Page 52: Chapter 29: Replacing The Full-Length Graphics Cards

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the full-length graphics card with the slot on the system board. 2. Place the card into the slot and press down firmly until the full-length graphics card snaps into place.

  • Page 53: Chapter 30: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 54 Figure 26. Removing the memory module 1. memory-module slot 2. memory module 3. securing clips (2) 4. system board Removing the memory modules...

  • Page 55: Chapter 31: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Insert the memory module into the memory-module slot, and press the memory module straight until it snaps into position and the securing clips lock in place.

  • Page 56: Post-Requisites

    NOTE: Use slots DIMM1 and DIMM2 if you need to use two memory modules. For more information, see System-board components. The following table lists the available memory configuration matrix: Table 2. Memory configuration matrix Slot Configuration DIMM1 DIMM2 DIMM3 DIMM4 8 GB 4 GB 4 GB...

  • Page 57: Chapter 32: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Remove the optical drive.
  • Page 58 Figure 28. Disconnect the power-button module cable 1. chassis 2. routing guide 3. #6-32x1/4'' screw 4. power-button module 5. system board 6. power-button module cable Removing the power-button module...

  • Page 59: Chapter 33: Replacing The Power-Button Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Route the cable through the slot on the top of the chassis. 2. Align the screw hole on the power-button module with the screw hole on the chassis.

  • Page 60: Chapter 34: Removing The Top I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Remove the front bezel.
  • Page 61 3. chassis 4. top I/O panel bracket 4. Remove the screws that secure the top I/O-panel to the chassis. 5. Lift the top I/O-panel bracket from the chassis. Figure 30. Removing the USB panel a. #6-32x1/4'' (4) b. top I/O-panel bracket c.

  • Page 62: Chapter 35: Replacing The Top I/O-Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the screw holes on the top I/O-panel with the screw holes on the chassis. 2. Replace the screws that secure the top I/O-panel to the top chassis.

  • Page 63: Chapter 36: Removing Blower And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 64 3. In a non-adjacent sequence as indicated in the figure below, loosen the captive screws that secure the heat-sink assembly to the system board. 4. Lift the heat-sink assembly off the system board. Figure 32. Removing the captive screws a. heat-sink assembly b.
  • Page 65 Figure 33. Removing the blower cable a. system board b. blower cable c. blower Removing blower and heat-sink assembly...

  • Page 66: Chapter 37: Replacing Blower And Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: If either the processor or the heat-sink assembly is replaced, use the thermal grease provided in the kit to make sure that thermal conductivity is achieved.

  • Page 67: Chapter 38: Removing The Vr Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 68: Chapter 39: Replacing The Vr Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align and place the VR heat sink on the system board. 2. Tighten the captive screws that secure the VR heat sink to the system board.

  • Page 69: Chapter 40: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 70 Figure 35. Removing the processor fan and heat sink 1. processor-fan cable 2. captive screws (4) 3. processor fan and heat-sink assembly 4. system board Removing the processor fan and heat-sink assembly...

  • Page 71: Chapter 41: Replacing The Processor Fan And Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: If either the processor or the heat-sink assembly is replaced, use the thermal grease provided in the kit to make sure that thermal conductivity is achieved.

  • Page 72: Chapter 42: Removing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 73 7. chassis fan 6. Push the rubber grommets through the holes at each corner of the fan to release the chassis-fan from the bracket. 7. Lift the chassis-fan off the chassis-fan bracket. Figure 37. Removing the chassis fan a. chassis-fan b.

  • Page 74: Chapter 43: Replacing The Chassis Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Align the holes on the chassis fan with the rubber grommets on the chassis-fan bracket. NOTE: Align the orientation of the chassis-fan bracket as indicated on the bracket to ensure that the chassis fan is secured to the computer.

  • Page 75: Chapter 44: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 76 Figure 38. Removing processor 1. processor release-lever 2. securing tab 3. processor cover 4. processor socket 5. processor Removing the processor...

  • Page 77: Chapter 45: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 78: Post-Requisites

    Figure 39. Replacing processor 1. processor socket 2. processor 3. securing tab 4. processor cover 5. release lever Post-requisites 1. Replace the blower and heat-sink assembly. (if installed) 2. Replace the processor fan and heat-sink assembly. 3. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.

  • Page 79: Chapter 46: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Follow the procedure from step 1 to step 2 in “Removing the power-supply...

  • Page 80: Chapter 47: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 81: Post-Requisites

    Post-requisites 1. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”. 2. Replace the right-side cover. Replacing the wireless card...

  • Page 82: Chapter 48: Removing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right-side cover. 2. Follow the procedure from step 1 to step 2 in “Removing the power-supply...
  • Page 83 Figure 43. Removing the antenna 1. plastic scribe 2. antenna (2) 3. routing guide 4. chassis 5. antenna cables Removing the antennas...

  • Page 84: Chapter 49: Replacing The Antennas

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Adhere the antenna to the chassis. 2. Route the antenna cables through the slot on the top of the chassis.

  • Page 85: Chapter 50: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 86 Figure 44. Removing the system board a. system board b. #6-32x1/4'' screws (8) c. chassis Removing the system board...

  • Page 87: Chapter 51: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 88: Chapter 52: Downloading Drivers

    Downloading drivers Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 89: Downloading The Media-Card Reader Driver

    8. Double-click or double-tap the driver file icon and follow the on-screen instructions to install the driver. Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 90: Chapter 53: System Setup

    The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter, keyboard, mouse, and printer. Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. System setup...

  • Page 91: System Setup Options

    NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop.
  • Page 92 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors.

  • Page 93: System And Setup Password

    Table 6. System setup options—Security menu Security Admin Password Status Displays whether the admin password is set. System Password Status Displays whether the system password is set. HDD Password Status Displays if the hard drive password is set. Admin Password Displays the admin password.

  • Page 94: Assigning A System Setup Password

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1. Remove the right side-cover. 2. Follow the procedure from step 1 to step 3 in “Removing the power-supply...

  • Page 95: Clearing Forgotten Passwords

    Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. System setup...
  • Page 96 Prerequisites 1. Remove the right side-cover. 2. Follow the procedure from step 1 to step 3 in “Removing the power-supply unit”. Procedure 1. Locate the password reset jumper (PSWD) on the system board. NOTE: For more information on the location of the password reset jumper, see “System-board components”.
  • Page 97 Figure 47. Clearing the password a. jumper plug Post-requisites 1. Replace the right side-cover. 2. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”. System setup...

  • Page 98: Chapter 54: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 99: Flashing Bios (Usb Key)

    9. Double-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 100: Power-Supply Unit Built-In Self Test (Bist)

    Power-supply unit Built-in Self Test (BIST) XPS 8930 supports a new power-supply unit Built-in Self Test (BIST). BIST can now be performed by connecting the power cord to the power-supply unit. 1. Turn off your computer. 2. Disconnect the power cord from the power-supply unit, and wait for 15 seconds. 3.
  • Page 101 7. Turn on your computer. Troubleshooting...
  • Page 102 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 11. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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