Paper Problems; Printed Image Problems - Brother PJ673-K Manual

Paper Problems

Problem
The paper is jammed in the printer
The paper moves through the printer, but
nothing appears on the paper
The paper does not feed even though the
motor is running

Printed Image Problems

Problem
The printed image is out of alignment
Print quality is poor, and the printed
image is too light or too dark
The image is compressed and stretched
in many places
The top margin is incorrect
Solution
See Clearing a Paper Jam on page 39.
 Make sure that the paper is thermal paper.
 Make sure that the print surface faces the back, when
looking from the front of the printer.
 Check the print density setting (see Setting Printer Driver
Options on page 35).
Make sure that the release cover is completely closed.
Make sure that you are using genuine Brother thermal paper.
Heavy paper may not pass through the printer.
If you still have problems, the printer may be damaged. Contact
your reseller or Brother Customer Service for assistance.
Solution
Make sure that you are using genuine Brother thermal paper
and that the paper is loaded properly (see Printing on page 33).
Check if whether the platen roller is dirty. If it is dirty, clean it
(see Cleaning the Platen Roller on page 53).
Adjust the density setting using the printer driver (see Making
Prints Lighter or Darker on page 34).
Make sure that you are using genuine Brother thermal paper.
Make sure that the release cover was not left open during
printing. If it is open, close it completely.
Check if the paper is slipping in the printer. If it is slipping, make
sure that the platen roller is clean (see Cleaning the Platen
Roller on page 53).
Make sure that you are using genuine Brother thermal paper.
Before loading paper, make sure that it is not wrinkled.
Make sure that the correct margins have been set in PJ-673
Utility and the computer program. Adjust the top and bottom
margins as needed.
Make sure that you are not forcefully inserting the paper into
the paper input slot. Always insert paper gently.
Troubleshooting
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