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If a status indicator light does not look correct, look for these possible problems:
If LED is
not Lit
Power
Broadband
Ethernet
1,2,3,4
16
•
Make sure the power switch is in the ON position.
•
Make sure the power adapter is plugged into the Gateway properly.
•
Try a known good wall outlet.
•
Replace the power supply and/or unit.
•
Make sure the gray Ethernet cable is plugged into the correct port on your DSL or cable
modem.
•
Make sure the gray Ethernet cable is plugged into the BROADBAND port on your Gateway.
•
Make sure your broadband account has been activated by your service provider.
•
Make sure your Gateway is not plugged into a micro filter.
•
Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.
•
Make sure the Ethernet cable is securely plugged into the Ethernet port on your Gateway.
•
Try another Ethernet cable if you have one available.
•
Make sure you have Ethernet drivers installed on the PC.
•
Make sure the PC's TCP/IP Properties for the Ethernet Network Control Panel is set to obtain
an IP address via DHCP.
•
Make sure the PC has obtained an address in the 192.168.1.x range. (You may have
changed the subnet addressing.)
•
Make sure the PC is configured to access the Internet over a LAN.
•
Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being
used to connect to your Gateway.
Possible problems
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