Blackberry 9788 User Manual page 249

User Guide
• If the WLAN does not appear in the Set Up WLAN application, it might be hidden. If you know the WLAN name, try
connecting to the WLAN manually.
• In the Set Up WLAN application, verify that the options for the WLAN are correct.
• If you switched WLANs manually, switch to another WLAN or set your BlackBerry device to scan for available WLANs.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain
wireless access points. For more information, contact your administrator.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a WLAN, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a WLAN, verify that you have added your authentication certificate to your device.
Related information
Turn on or turn off a network connection, 223
Connect to a WLAN manually, 243
Connect to a WLAN, 243
Manage Connections
247