Troubleshooting: Phone - Blackberry 9788 User Manual

User Guide
Type a letter in a phone number field
Insert a plus sign (+) when typing a phone number
Turn on or turn off the speakerphone during a call
Stop listening to a call with a wireless headset
Change the active phone number

Troubleshooting: Phone

I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
Related information
Fixed dialing and smart dialing, 48
Call waiting, call forwarding, and call blocking, 47
Switch the active phone number, 54
My phone number appears as Unknown in the Phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone
number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4. Press the
key > Edit SIM Phone Number.
Press the Alt key and the letter key.
Press O
Press the key on the keyboard.
Press the key on the keyboard.
From the Home screen, press the
the top of the screen. Click a phone number.
key. Click your phone number at
Phone
57