Page 1 BlackBerry Storm 9500 Smartphone Version: 4.7 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-491985-0820043944-001...
Page 3: Table Of Contents
Contents Shortcuts... BlackBerry basics shortcuts... Phone shortcuts... Camera shortcuts... Media shortcuts... Typing shortcuts... Phone... Phone basics... Emergency calls... Volume... Voice mail... Speed dial... Voice dialing... Conference calls... Call logs... Call waiting... Call forwarding... Call blocking... Fixed dialing... Smart dialing... TTY support...
Page 4 Documents... Spreadsheets... Media files... Presentations... vCard contact attachments... Attachment troubleshooting... Camera and video camera... Take a picture... Pan a picture... Zoom in to or out from a picture... Record a video... Camera and video camera options... Camera shortcuts... Camera and video camera troubleshooting... Media...
Page 5 Set options for bedside clock mode... Turn on the alarm... Silence the alarm... Change alarm notification options... Use the stopwatch... Set the timer... Change timer notification options... Date, time, and alarm troubleshooting... Personal organizer... Contacts... Calendar... Tasks... Memos... Categories... Calculator... Notifications...
Page 6 Backlighting... Display options... Keyboard options... Themes... Accessibility options... Display troubleshooting... Search... Messages, attachments, and web pages... Organizer data... Synchronization... About synchronization... Reconcile email messages over the wireless network... Delete email messages over the wireless network... Prerequisites: Synchronizing organizer data over the wireless network... Synchronize organizer data over the wireless network...
Page 7 View the size of an application database... Check for application updates... About updating the BlackBerry Device Software... Prerequisites: Updating the BlackBerry Device Software over the wireless network... Update the BlackBerry Device Software... Return to the previous version of the BlackBerry Device Software...
Page 8 Set your device to turn on and turn off automatically... Reset the device... Check the battery power level... Extend battery life... Format the device memory or a media card... View the amount of available memory... Best practice: Optimizing your device performance... SIM card...
Page 9 About BrickBreaker... BrickBreaker capsules... BrickBreaker scoring... Play BrickBreaker... Adjust the volume... Submit a score to the BrickBreaker high score web site... Check the high scores on the BrickBreaker web site... Word Mole game... Word Mole game basics... Single-player games... Multiplayer games... Word Mole game troubleshooting...
Page 10: Shortcuts
To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
Page 11: Typing Shortcuts
To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. • To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger.
Page 12: Phone
Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Page 13: Place A Call On Hold
During a call, press the Menu key. 2. Click Activate Speakerphone. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
Page 14: Emergency Calls
Make an emergency call Perform one of the following actions: • If your screen or BlackBerry® device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press the Send key. • If your screen or device is locked, press the Power key or Power/Lock key on the top left of your device. Type the emergency number.
Page 15: Volume
User Guide Volume Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. From the Home screen, press the Send key.
Page 16: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. From the Home screen, press the Send key.
Page 17: Voice Dialing
• To check the battery power level, say "Check battery." Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 18: Turn Off Choice Lists For Voice Commands
To turn on voice prompts again, say "Turn prompts on." Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
Page 19: Conference Calls
5. Complete the instructions on the screen. Conference calls Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant.
Page 20: Call Logs
Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
Page 21 User Guide Add notes to a call log From the Home screen, press the Send key. 2. Click the call log icon. 3. Highlight a call log. 4. Press the Menu key. 5. Click View History. 6. Press the Menu key. 7.
Page 22: Call Waiting
11. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key. 2. Press the Menu key.
Page 23: Add A Call Forwarding Phone Number
To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key.
Page 24: Call Blocking
User Guide Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Call Forwarding. 5.
Page 25: Fixed Dialing
User Guide Change the call blocking password From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Call Barring. 5. Press the Menu key. 6. Click Change Password. Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
Page 26: Change A Contact In Your Fixed Dialing List
User Guide From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click FDN Phone List. 5. Press the Menu key. 6. Click New. 7. Type your PIN2 code. 8. Press the Menu key. 9.
Page 27: Smart Dialing
Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only.
Page 28: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 29: Phone Options
Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 30: Turn Off The Prompt That Appears Before You Delete Items
User Guide • To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 6. Press the Menu key. 7. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. Hide or display your phone number when you make calls The wireless network can override the option that you choose.
Page 31: Phone Shortcuts
To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the right side of your device.
Page 32: I Cannot Check My Voice Mail
My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number.
Page 33 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.
Page 34: Messages
User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 35: Sending Messages
Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 36 User Guide • Type a contact name. • Type part of a contact name. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Search for contacts in your organization's address book, 123 Mailing lists, 125 Send a PIN message On the Home screen, click the Messages icon.
Page 37 User Guide Send an MMS message Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: •...
Page 38: Managing Messages
Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. On the Home screen, click the Messages icon.
Page 39: Email Messages
User Guide View messages in a specific folder You can view email messages and MMS messages in a specific folder. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message In a message, press the Menu key.
Page 40 2. Click Delete Original Text. File an email message To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 41: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 42 Create an email message filter To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 43 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 44: Email Message Options
5. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 45 3. Click Options. 4. Click Email Settings. 5. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 6. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
Page 46 6. Click Save. Stop forwarding email messages to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 47: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 48: Sms Text Messages
Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 49: Options For Sms Text Messages
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 50: Cell Broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 51 User Guide 5. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the channel ID and a nickname.
Page 52: Mms Messages
Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 53: Mms Message Attachments
User Guide • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: •...
Page 54: Mms Message Options
User Guide Add a contact to your contact list from an MMS message In an MMS message, highlight a vCard® attachment. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add to Contacts. Save a media file from an MMS message In an MMS message, press the Menu key.
Page 55: Message List Options
User Guide 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming On the Home screen or in a folder, click the Options icon. 2. Click MMS. 3. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 4.
Page 56: Change How A Message List Displays Messages
3. Click General Settings. 4. In the Message Outline Colours section, perform any of the following actions: • To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
Page 57 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
Page 58: Block Incoming Messages
• To hide call logs in the messages application, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 59: S/Mime-Protected Messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Page 60 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 61 User Guide Add a certificate from a message In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Import Sender’s certificate. Add a certificate from an attachment In a message, click the certificate attachment. 2. Click Retrieve Certificate Attachment. 3.
Page 62 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 63 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 64 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 65 User Guide Request delivery notification for signed S/MIME-protected messages On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. Change the Request S/MIME Receipts field to Yes. 5. Press the Menu key. 6.
Page 66: Pgp Protected Messages
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 67 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 68 The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
Page 69 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 70 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 71 I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 72: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 73: I Cannot File Email Messages
The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 74 Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
Page 75: I Cannot Turn On Cell Broadcasting
I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 76: Attachments
About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
Page 77 User Guide Stop downloading an attachment In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link.
Page 78: Documents
Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 79 User Guide 4. Press the Enter key. View the content of a cell In a spreadsheet, click a spreadsheet cell. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key.
Page 80: Media Files
User Guide Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. In a multi-page .tif file, press the Menu key. 2.
Page 81: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 82: Attachment Troubleshooting
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 83: Camera And Video Camera
3. To take a picture, click the camera icon. Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you might be able to insert a media card into your device to save more pictures.
Page 84: Camera And Video Camera Options
User Guide On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Video Camera. 4. Click the record icon. 5. To pause recording, click the pause icon. Note: The approximate amount of memory available for saving videos appears on the lower part of the screen. Related topics Play a media file, 87 Camera and video camera options...
Page 85: Camera Shortcuts
6. Click Save. Camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be supported. • To zoom in to a subject before taking a picture, press the Volume Up key on the right side of your device.
Page 86: Camera And Video Camera Troubleshooting
If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options.
Page 87: Media
About transferring and synchronizing media files You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Page 88 Transfer a file between your device and your computer using mass storage mode or Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
Page 89: Playing Media Files And Recording Voice Notes
User Guide 6. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth Download a ring tone Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Media icon. 2.
Page 90: Shuffle Songs
User Guide Play a media file on a web page On a web page, click a media file. 2. Click Open. Shuffle songs On the Home screen, click the Media icon. 2. Click Music. 3. Perform one of the following actions: •...
Page 91 To decrease the volume, press the Volume Down key. Amplify the volume using the audio boost feature Depending on your BlackBerry® device model, this feature might not be supported. The audio boost feature allows you to amplify the volume for songs, ring tones, and videos.
Page 92: Managing Media Files
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the automatic playlist.
Page 93 User Guide 4. Highlight a standard playlist. 5. Press the Menu key. 6. Click View. 7. Perform any of the following actions: • To add a song, press the Menu key. Click Add Songs. Click a song. • To change the order of songs, highlight a song. Press the Menu key. Click Move. Click the new location. •...
Page 94: View Properties For A Media File
User Guide 7. Click Save. Delete a playlist In the media application, click Music. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Delete. View properties for a media file On the Home screen, click the Media icon. 2.
Page 95: Viewing Pictures
User Guide 10. Click Move Into. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4.
Page 96: Rotate A Picture
User Guide 4. If necessary, click a folder. 5. Highlight a picture. 6. Press the Menu key. 7. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show On the Home screen, click the Media icon.
Page 97: Managing Pictures
Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
Page 98: Media Card And File Transfer Options
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. On the Home screen or in a folder, click the Options icon.
Page 99: About File Encryption
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 100: Media Shortcuts
3. Perform one of the following actions: • To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the Mass Storage Mode Support field to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
Page 101: Media Troubleshooting
My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device.
Page 102 Lock your device, 218 Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
Page 103: Browser
3. Press the Enter key. Search the Internet To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider.
Page 104 Extra fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 105: Viewing, Copying, And Forwarding Addresses
User Guide Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key.
Page 106: Browser Bookmarks
User Guide Send a link or picture from a web page On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key.
Page 107 Extra fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on your BlackBerry® device, contact your wireless service provider. On a web page, press the Menu key.
Page 108 User Guide 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark. Add a bookmark folder for web pages On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4. Highlight a bookmark folder. 5.
Page 109: Web Feeds
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 110: Browser Options
User Guide 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed On a web page, press the Menu key.
Page 111: Change Javascript Options
User Guide 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. On the Home screen, click the Browser icon.
Page 112: Change Display Options For Web Pages
6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
Page 113 You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 114: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 115 User Guide Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.
Page 116: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 117: Browser Troubleshooting
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages.
Page 118 User Guide To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming media check box. Browser...
Page 119: Date, Time, And Alarm
• To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key.
Page 120: Change The Clock Face
User Guide 5. Press the Menu key. 6. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen, click the Clock icon. 2. Press the Menu key. 3.
Page 121: Turn On The Alarm
User Guide 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes.
Page 122: Use The Stopwatch
User Guide Use the stopwatch On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Stopwatch. 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon. •...
Page 123: Date, Time, And Alarm Troubleshooting
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.
Page 124: Personal Organizer
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
Page 125: Delete A Contact
3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 126: Customizing Contacts
User Guide • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. Customizing contacts Assign a ring tone to a contact In the contact list, highlight a contact.
Page 127: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list In the contact list, press the Menu key.
Page 128: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 129: Contact List Options
User Guide Contact list options Sort contacts or tasks In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the Menu key. 6.
Page 130: Calendar
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 131: Schedule A Meeting
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 132: Check Spelling
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 133: Respond To A Meeting Invitation
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 134: Calendar Options
User Guide In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the Menu key. 3. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 4. Press the Menu key. 5.
Page 135 User Guide Change the snooze time for reminders, 133 Change the start and end time for days On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Start of Day and End of Day fields. 6.
Page 136 7. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.
Page 137: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 138: Calendar Troubleshooting
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 139: Tasks
User Guide Tasks Task basics Create a task On the Home screen or in a folder, click the Tasks icon. 2. Click Add Task. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.
Page 140: Hide Completed Tasks
User Guide • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks On the Home screen or in a folder, click the Tasks icon. 2.
Page 141 On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Personal organizer...
Page 142: Memos
User Guide Memos Memo basics Create a memo On the Home screen or in a folder, click the MemoPad icon. 2. Click Add Memo. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo On the Home screen or in a folder, click the MemoPad icon.
Page 143: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 144 User Guide Create a category for contacts, tasks, or memos In the contact list, task list, or memo list, press the Menu key. 2. Click Filter. 3. Press the Menu key. 4. Click New. 5. Type a name for the category. 6.
Page 145: Calculator
Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.
Page 146: Notifications
About notifications and sound profiles Sound profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has seven preloaded sound profiles: Loud, Medium, Silent, Vibrate Only, Normal, Phone Calls Only, and All Alerts Off.
Page 147: Silence Your Device
User Guide Silence your device In the sounds application, perform one of the following actions: • To receive LED notification only, click Silent. • To receive vibrate notification only, click Vibrate Only. • To turn off all notification, including ring tones and notifications for specific contacts and LED notification, click All Alerts Off. Related topics Silence the alarm, 119 Create a sound profile...
Page 148: Led Notification
Related topics Legal notice, 263 LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 149: Notifications Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile. The device vibrates until the caller or the wireless network ends the connection.
Page 150: Typing
Type a symbol Perform one of the following actions: • If you are using your BlackBerry® device in portrait view with the SureType® keyboard, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol.
Page 151: Set The Cursor Speed
5. Click Save. Change the default keyboard for portrait view You can set your BlackBerry® device to use the SureType® keyboard, multi-tap keyboard, or full keyboard by default when you use your device in portrait view. In the device options, click Screen/Keyboard.
Page 152: Typing Input Methods
Typing input methods About typing When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch between the SureType® keyboard, multi-tap keyboard and full keyboard. The SureType keyboard and multi-tap keyboard show more than one letter on each key.
Page 153: Switch Typing Input Methods
• Enable Full Keyboard Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Page 154 Arabic typing input method Type in Arabic using SureType technology To perform this task, you must be using your BlackBerry® device in landscape view. You can only perform this task if your keyboard displays Arabic letters. Press the letter key for each letter in a word until you have typed the entire word.
Page 155: Spelling Checker
• To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Press the Menu key 3.
Page 156: Change Options For Checking Spelling
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
Page 157: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 158: Delete A Word From The Custom Dictionary
6. Press the Menu key. 7. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen, click the Options icon. 2. Click Language.
Page 159: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 160: Typing Shortcuts
To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. • To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor. To move the cursor one character at a time, touch the editing indicator and slide your finger.
Page 161: Typing Troubleshooting
User Guide Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the screen.
Page 162: Language
Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Page 163: Change The Voice Dialing Language
5. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon.
Page 164: Display And Keyboard
User Guide Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen or in a folder, click the Options icon. 2.
Page 165: Set Owner Information
4. Press the Menu key. 5. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. On the Home screen or in a folder, click the Options icon. 2. Click Owner.
Page 166 User Guide Add an application folder On the Home screen, press the Menu key. 2. Click Add Folder. 3. Type a name for the folder. 4. To change the folder icon, click the Icon field. Slide your finger left or right to view the folder icons. Click a folder icon. 5.
Page 167: Keyboard Options
Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 168: Accessibility Options
2. Click Theme. 3. Click a theme. Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. On the Home screen or in a folder, click the Options icon. 2. Click Theme. 3. Highlight a theme.
Page 169: Display Troubleshooting
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the screen or press a key.
Page 170: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 171: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. On the Home screen, click the Messages icon. 2. Highlight a message.
Page 172: View A List Of Saved Searches
User Guide Search for text in a message, in an attachment, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 2.
Page 173: Organizer Data
To stop a search, press the Escape key. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 174: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
Page 175: Prerequisites: Synchronizing Organizer Data Over The Wireless Network
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 176: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager.
Page 177: Delete All Device Data
User Guide Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 178 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 179: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 180: Connect To A Paired Bluetooth Enabled Device
7. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. On the Home screen, click the Media icon.
Page 181 7. Press the Menu key. 8. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. On the Home screen or in a folder, click the Options icon. 2. Click Bluetooth.
Page 182: Bluetooth Technology Options
5. Set the Discoverable field to Yes. 6. Press the Menu key. 7. Click Save. Change the pairing name for your BlackBerry device On the Home screen or in a folder, click the Options icon. 2. Click Bluetooth. 3. Press the Menu key.
Page 183: Turn Off Bluetooth Connection Notification
User Guide 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen or in a folder, click the Options icon.
Page 184: Bluetooth Profiles
SIM Access This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not available on your device, and phone services are accessible only through the car kit.
Page 185: Bluetooth Technology Troubleshooting
Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. On the Home screen or in a folder, click the Options icon.
Page 186: I Cannot Pair With A Bluetooth Enabled Device
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 187: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 188: Gps Technology Troubleshooting
• If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Page 189: Maps
User Guide Maps Map basics Get directions On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions. 4. Perform one of the following actions to specify a starting location: • To specify your current location if your device has an internal GPS receiver, or is paired with a Bluetooth® enabled GPS receiver, click Where I Am.
Page 190 User Guide • To specify your current location, click Where I Am. Your BlackBerry® device must have a built in GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box.
Page 191: Navigation
User Guide Set a home or work address On a map, press the Menu key. 2. Click Layers. 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work. 5. Press the Menu key. 6. Click Edit. 7.
Page 192 User Guide 3. Click Add To Favorites. 4. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 5.
Page 193: Map Options
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On a map, press the Menu key.
Page 194: Hide The Tracking Information At The Bottom Of A Map
Set how long backlighting remains on, 162 Geotag pictures that you take To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver and set that GPS receiver to track your movement.
Page 195: Maps Troubleshooting
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 196: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact.
Page 197: Groups
If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options.
Page 198: Conversations
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry® Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 199: Add An Emoticon
4. Click Send. Send a vCard contact attachment You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your BlackBerry device. In BlackBerry Messenger, during a conversation, press the Menu key.
Page 200: Prevent Conversations From Appearing In The Main Message List
2. Click Clear History. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. In BlackBerry Messenger, in the conversation group, highlight a contact.
Page 201: Availability
Availability Change your availability status If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Edit My Info.
Page 202: Receive Notification When A Contact Becomes Available
User Guide Show when you are listening to an audio file In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No.
Page 203: Applications
User Guide Applications Switch applications In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, click the application. • If the application that you want to switch to does not appear, click Home Screen. Add, update, or return to the previous version of an application using the application center You can use the application center to add, update, or return to the previous version of a select number of applications that are hosted by your...
Page 204: Delete A Third-Party Application
Legal notice, 263 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
Page 205: Prerequisites: Updating The Blackberry Device Software Over The Wireless Network
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.
Page 206: Return To The Previous Version Of The Blackberry Device Software
A third-party application is not working as expected If you are trying to use a third-party application that was not designed for BlackBerry® devices with a touch screen, you can turn on compatibility mode to allow the application to work on your device. When you use an application in compatibility mode, you must use your device in portrait view.
Page 207 User Guide • On the Home screen, click Options. Click Advanced Options. Click Applications. Highlight the application. Press the Menu key. Click Compatibility Mode. To turn off compatibility mode, repeat the steps that you performed to turn on compatibility mode. Applications...
Page 208: Wireless Network Coverage
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
Page 209: Turn On Led Notification For Wireless Coverage
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 210: Add A Wireless Network To The Preferred Wireless Network List
User Guide Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 211: Turn Off Data Service Or Set Data Service Options When Roaming
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off data services when roaming.
Page 212: Switch Wireless Networks Manually
User Guide Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel.
Page 213 User Guide Wireless network coverage Turn off a wireless connection, 206 Switch wireless networks manually, 210...
Page 214: Power, Battery, And Memory
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your device.
Page 215: Format The Device Memory Or A Media Card
Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. On the Home screen or in a folder, click the Options icon.
Page 216 User Guide • Delete applications and languages that you do not use. • If you recently updated the BlackBerry® Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. • Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: •...
Page 217: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 218: Change A Sim Card Contact
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 219: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 220: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 221: Password Keeper
User Guide To unlock the screen, press the Power key or the Power/Lock key again. If necessary, type your device password. Set a limit for device password attempts On the Home screen or in a folder, click the Options icon. 2.
Page 222 User Guide Set criteria for randomly generated passwords On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Options. 4. Set the random password fields. 5. Press the Menu key. 6.
Page 223 User Guide 6. Press the Menu key. 7. Click Save. Delete a password from the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key. 4.
Page 224: Encryption
About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 225: About Encryption Keys
Set content protection strength You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. On the Home screen or in a folder, click the Options icon.
Page 226: Memory Cleaning
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on.
Page 227: Certificates
User Guide • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No.
Page 228 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 229: Delete A Certificate
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 230: Certificate Status
Certificate status Certificate status indicators The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 231 User Guide Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. On the Home screen or in a folder, click the Options icon.
Page 232: Certificate Options
6. Press the Menu key. 7. Click Options. 8. Change the Prompt for Label field to No. 9. Press the Menu key. 10. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Security...
Page 233: Pgp Keys
User Guide Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen, click the Options icon. 2. Click Security Options. 3. Click Certificates. 4. Press the Menu key. 5. Click Fetch Certificates. 6.
Page 234 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 235 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 236 6. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 237 User Guide PGP key revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Superseded: A new PGP® key is replacing an existing PGP key. Key Compromise: A person who is not the key subject might have discovered the private key value. Key Retired: The PGP key is no longer used.
Page 238: Certificate Servers
10. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder, click the Options icon.
Page 239: Change Connection Information For A Certificate Server
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 240: Key Stores
6. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 241: Change When Your Device Deletes The Key Store Password
5. Press the Menu key. 6. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your contact list automatically when you add items to the key store On the Home screen or in a folder, click the Options icon.
Page 242: Turn Off Automatic Backup Of Key Store Data
Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 243: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
Page 244 About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 245 5. Press the Menu key. 6. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the pass phrase for your smart card in the application memory On the Home screen or in a folder, click the Options icon.
Page 246: Software Tokens
5. Press the Menu key. 6. Click Save. Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password. Turn off notification for smart card connections On the Home screen or in a folder, click the Options icon.
Page 247: Verify Security Software
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 248 6. Click Save. Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery.
Page 249 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 250: Security Troubleshooting
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 251: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 252: Diagnostic Reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 253: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 254: Brickbreaker
User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 255: Brickbreaker Scoring
User Guide BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 256: Check The High Scores On The Brickbreaker Web Site
User Guide Check the high scores on the BrickBreaker web site On the Home screen or in a folder, click the BrickBreaker icon. 2. Press the Menu key. 3. Click High Scores. BrickBreaker...
Page 257: Word Mole Game
User Guide Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 258: Single-Player Games
User Guide Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time.
Page 259: Multiplayer Games
User Guide Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. On the High scores screen, in the Username field, type a user name.
Page 260: Word Mole Game Troubleshooting
If you are a game participant, verify that the game organizer did not exit the multiplayer game. Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words. Word Mole game...
Page 261: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 262 A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code...
Page 263 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 264 User Guide Secure Sockets Layer Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security Glossary...
Page 265: Legal Notice
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256.
Page 266 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 267 5,506,865 5,109,390 5,267,261 5,544,196 5,600,754 5,414,796 5,710,784 5,778,338 BlackBerry® Storm™ 9500 smartphone model number: RCC51UW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF...

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