Blackberry 9620 User Manual
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Blackberry 9620 User Manual

Blackberry 9620 User Manual

Blackberry smartphone user guide
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BlackBerry 9620 Smartphone
Version: 7.1

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Summary of Contents for Blackberry 9620

  • Page 1 BlackBerry 9620 Smartphone Version: 7.1...
  • Page 2 Published: 2013-06-11 SWD-20130611121055184...

  • Page 3: Table Of Contents

    Contents Quick Help..............................9 Getting started: Your smartphone........................9 Popular topics..............................27 Popular tips..............................32 Common troubleshooting..........................40 Tips and shortcuts............................45 Tips: Doing things quickly..........................45 Tips: Extending battery life .......................... 46 Tips: Finding apps............................47 Tips: Freeing space for your music, pictures, videos, and files............... 47 Tips: Freeing space to optimize your smartphone's performance..............
  • Page 4 Direct Connect basics..........................81 DC Group calls............................. 85 Troubleshooting: Direct Connect........................86 Voice commands............................88 How to: Voice commands..........................88 Troubleshooting: Voice commands.......................90 Messages..............................92 How to: Messages application........................92 Troubleshooting: Messages application...................... 128 Files and attachments..........................134 How to: Files ............................. 134 Troubleshooting: Files ..........................
  • Page 5 How to: Contacts............................196 Troubleshooting: Contacts......................... 206 Clock................................. 207 How to: Clock.............................207 Troubleshooting: Clock..........................210 Tasks and memos............................212 Create a task or memo..........................212 Send a task or memo..........................212 Change or delete a task or memo....................... 212 Change the status of a task........................212 Hide completed tasks..........................
  • Page 6 Troubleshooting: Maps..........................244 Applications...............................245 How to: Applications..........................245 Troubleshooting: Applications........................247 BlackBerry ID............................251 How to: BlackBerry ID..........................251 BlackBerry Device Software........................253 How to: BlackBerry Device Software......................253 Troubleshooting: BlackBerry Device Software.................... 255 Manage Connections..........................257 Mobile network ............................257 Wi-Fi technology............................
  • Page 7 Accept, delete, or restore a service book ....................340 Set a default recipient for diagnostic reports....................341 Find your smartphone model number and version of the BlackBerry Device Software ......... 341 I can't run or submit a diagnostic report..................... 341 Synchronization............................
  • Page 8 Calculator..............................358 Use the calculator ............................. 358 Convert a measurement..........................358 Glossary..............................359 Legal notice .............................. 361...

  • Page 9: Quick Help

    Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery Remove the battery door...

  • Page 10: Insert The Sim Card

    User Guide Quick Help Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery...

  • Page 11: Direct Connect

    Direct Connect Direct Connect allows you to use your BlackBerry smartphone like a walkie-talkie. You can make Direct Connect calls, DC Group calls, send Alerts, switch from a Direct Connect call to a phone call, and more. For more information, see Direct Connect.

  • Page 12: Parental Controls

    BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

  • Page 13: About Blackberry Id

    The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
  • Page 14 BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
  • Page 15 User Guide Quick Help Keys on the front of your BlackBerry smartphone • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen and keyboard.
  • Page 16 Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.

  • Page 17: Application Icons

    Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

  • Page 18: Instant Messaging

    Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones...

  • Page 19: Personal Organizer

    Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.

  • Page 20: Home Screen Icons

    Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
  • Page 21 Wi-Fi technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.

  • Page 22: Phone Icons

    User Guide Quick Help CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons...

  • Page 23: Your Home Screen

    User Guide Quick Help Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.

  • Page 24: Move An Application Icon

    > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...

  • Page 25: Change Themes

    On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

  • Page 26: Feature Availability

    Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model.

  • Page 27: Popular Topics

    User Guide Quick Help If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
  • Page 28 Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
  • Page 29 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
  • Page 30 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
  • Page 31 Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.

  • Page 32: Popular Tips

    You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  • Page 33 Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
  • Page 34 Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
  • Page 35 Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
  • Page 36 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
  • Page 37 Quick Help Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
  • Page 38 User Guide Quick Help Insert a plus sign (+) when typing a phone number Press O. Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard.

  • Page 39: Audio And Video Files

    Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.

  • Page 40: Common Troubleshooting

    • If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that...
  • Page 41 I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...

  • Page 42: I Forget My Smartphone Password

    If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
  • Page 43 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
  • Page 44 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

  • Page 45: Tips And Shortcuts

    Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.

  • Page 46: Tips: Extending Battery Life

    Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.

  • Page 47: Tips: Finding Apps

    Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.

  • Page 48: Tips: Freeing Space To Optimize Your Smartphone's Performance

    Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.

  • Page 49: Tips: Updating Your Software

    Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

  • Page 50: Tips: Keeping Your Information Safe

    Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.

  • Page 51: Shortcuts: Messages

    You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
  • Page 52 User Guide Tips and shortcuts In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Press the key and U. Add a flag to a message Press W View all flagged messages Press the...

  • Page 53: Shortcuts: Files And Attachments

    User Guide Tips and shortcuts Shortcuts: Files and attachments Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening Press G a file or an attachment In a spreadsheet...

  • Page 54: Shortcuts: Typing With The Physical Keyboard

    User Guide Tips and shortcuts Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key.

  • Page 55: Shortcuts: Media

    Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.

  • Page 56: Shortcuts: Browser

    User Guide Tips and shortcuts Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone.

  • Page 57: Shortcuts: Search

    Shortcuts: Search Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Press S...

  • Page 58: Shortcuts: Maps

    User Guide Tips and shortcuts Shortcuts: Maps Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P...

  • Page 59: Troubleshooting: Shortcuts

    User Guide Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change an input or display language,228...

  • Page 60: Phone

    User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following:...

  • Page 61: Make A Call

    My phone number appears as Unknown in the Phone application,80 Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked, press the key on the top of your smartphone to unlock the keyboard. Press key.

  • Page 62: Place A Call On Hold

    Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
  • Page 63 > Add Pause. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.

  • Page 64: Emergency Calls

    Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.

  • Page 65: Speed Dial

    User Guide Phone • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
  • Page 66 Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.

  • Page 67: Start Or Stop Forwarding Calls

    User Guide Phone Start or stop forwarding calls Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. From the home screen, press the key. Press the key >...

  • Page 68: Fixed Dialing And Smart Dialing

    Block or stop blocking calls Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
  • Page 69 From the home screen, press the key. Press the key > Options > Smart Dialing. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.

  • Page 70: Conference Calls

    Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
  • Page 71 User Guide Phone To join another contact to the call, repeat steps 1 to 4. Related information Place a call on hold,62 Create a phone number link for a conference call Type a phone number for the conference call bridge. Type X and the access code.

  • Page 72: Call Logs

    You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the home screen, press the key.

  • Page 73: Multiple Phone Numbers

    If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all...

  • Page 74: Phone Options

    User Guide Phone If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.

  • Page 75: Turn Off The Prompt That Appears Before You Delete Items

    Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.

  • Page 76: Voice Mail

    Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

  • Page 77: Check Your Voice Mail

    To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

  • Page 78: Troubleshooting: Phone

    If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
  • Page 79 • If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

  • Page 80: I Can't Make Calls Using A Voice Command

    My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the home screen or in a folder, click the Options icon.

  • Page 81: Direct Connect

    User Guide Direct Connect Direct Connect Direct Connect basics Direct Connect icons Icon Description Home screen icons The Direct Connect service is roaming. The Direct Connect service is not registered. Phone application icons You are making a Direct Connect call. You are receiving a Direct Connect call.

  • Page 82: About Direct Connect

    About Direct Connect Direct Connect allows you to use your BlackBerry smartphone like a walkie-talkie to talk to individuals or groups. And you can even switch from a Direct Connect call to a phone call, while in the middle of a conversation.
  • Page 83 User Guide Direct Connect • To listen, release the button. To end the call, press the key. Related information Make a call,61 Add a contact,196 Answer an Alert or a Direct Connect call • If you receive a Direct Connect call, push the button to start talking.

  • Page 84: Direct Connect Calls

    User Guide Direct Connect Click Blocked DC List > Block another number. Perform one of the following actions: • To block a number that is not in the Contacts application, click New Number. • To block a Direct Connect contact from the Contacts application, click Select Contacts. To unblock a caller, on the home screen or in a folder, click Options >...

  • Page 85: Dc Group Calls

    Make sure that the One touch DC field on DC Settings is set to Contacts, so that the DC List appears when you push the PTT button. On the home screen, push the button on the left side of your BlackBerry smartphone. In the Contacts application, select the contacts that you want to add to the DC Group. Press the key >...

  • Page 86: Troubleshooting: Direct Connect

    You can make a DC Group call as long as at least one DC Group member is available. On the home screen, push the button on the left side of your BlackBerry smartphone. In the Contacts application, highlight a DC Group and push the button.
  • Page 87 User Guide Direct Connect • Make sure that the Direct Connect service is registered on your BlackBerry smartphone. • Make sure that your smartphone is connected to the mobile network. • If you are trying to make a Direct Connect call, make sure that the Direct Connect number is correct.

  • Page 88: Voice Commands

    User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command,80 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts...

  • Page 89: Available Voice Commands

    "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.

  • Page 90: Troubleshooting: Voice Commands

    Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
  • Page 91 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.

  • Page 92: Messages

    Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.

  • Page 93: Show Or Hide Messages From The Messages Application

    Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
  • Page 94 Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
  • Page 95 User Guide Messages Change the Days To Keep Messages field. Press the key > Save. Related information Some messages aren't appearing on my smartphone,129 Open a new message automatically when you remove your smartphone from your holster On the home screen, click the Messages icon. Press the key >...
  • Page 96 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.

  • Page 97: Compose And Send An Email

    I can't check spelling,223 Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key >...

  • Page 98: Attach A File To An Email

    Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 99: Viewing And Replying To Email

    User Guide Messages Viewing and replying to email View saved messages On the home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key >...

  • Page 100: Delete A Message

    User Guide Messages • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. • To resend the message without changing it, click Resend. Related information I can't send messages,41 Change options for HTML email...
  • Page 101 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
  • Page 102 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
  • Page 103 Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.

  • Page 104: Synchronizing Email

    If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
  • Page 105 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
  • Page 106 Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.

  • Page 107: Google Mail

    Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
  • Page 108 > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the home screen, click the Messages icon.

  • Page 109: Text Messages

    .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.

  • Page 110: Reply To Or Forward A Text Message

    User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.

  • Page 111: Cell Broadcasting

    Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
  • Page 112 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...

  • Page 113: Pin Messages

    About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
  • Page 114 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
  • Page 115 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
  • Page 116 User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.

  • Page 117: Contact Cards

    A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth technology.

  • Page 118: Security Options For Messages

    Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.

  • Page 119: Reset A Blocked Message Counter

    > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
  • Page 120 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
  • Page 121 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
  • Page 122 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message,127...
  • Page 123 Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
  • Page 124 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.

  • Page 125: Change The Default Message Classification

    Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
  • Page 126 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.

  • Page 127: I Can't Open An Attachment In An Encrypted Message

    Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP...

  • Page 128: Troubleshooting: Messages Application

    About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
  • Page 129 Mailbox & Handheld, email messages that are deleted on your computer are also deleted from your smartphone. • If the email account is associated with a BlackBerry Enterprise Server, check the date of the email messsage that isn't appearing on your smartphone. Your administrator has the option to turn off the email prepopulation feature, so that...

  • Page 130: Message Inbox

    The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
  • Page 131 Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
  • Page 132 Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters,102...

  • Page 133: I'm Not Receiving Text Messages

    Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

  • Page 134: Files And Attachments

    About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
  • Page 135 Search for a file that is saved on your organization's network Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Files icon.
  • Page 136 For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. On the home screen or in a folder, click the Files icon.

  • Page 137: Managing Files And Attachments

    User Guide Files and attachments Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.
  • Page 138 Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a .pdf file, when the "Password protected document" message appears, press the key.
  • Page 139 User Guide Files and attachments Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. •...

  • Page 140: Troubleshooting: Files

    Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the...

  • Page 141: A Skipped Content Bar Appears In A Document

    1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the...

  • Page 142: Media

    Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...

  • Page 143: Amplify The Volume Using The Audio Boost Feature

    > Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
  • Page 144 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.

  • Page 145: Sort Media Files

    Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.

  • Page 146: Receive A Media File Using Bluetooth Technology

    Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
  • Page 147 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions,147 Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...

  • Page 148: Shuffle Or Repeat Songs

    Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.

  • Page 149: Rename Or Delete A Playlist

    User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.

  • Page 150: Display Closed Captions In Videos

    To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.

  • Page 151: Record A Video

    Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.

  • Page 152: Camera At A Glance

    If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...

  • Page 153: Take A Picture

    User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
  • Page 154 User Guide Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.

  • Page 155: Reduce Blurriness In The Pictures That You Take

    Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the home screen, click the Camera icon.
  • Page 156 User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone,29 Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.

  • Page 157: View Pictures As A Slide Show

    Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. Open a picture attachment in a text message or highlight a picture on a webpage.

  • Page 158: Voice Notes

    Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon.
  • Page 159 Turn on or turn off scan mode When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.

  • Page 160: Troubleshooting: Media

    If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...

  • Page 161: I Can't Open Media Files

    If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
  • Page 162 I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.

  • Page 163: I Can't Use A Shortcut

    My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.

  • Page 164: Ring Tones, Sounds, And Alerts

    Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,...

  • Page 165: Add Or Delete A Contact Alert

    You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

  • Page 166: Silence Your Smartphone

    • To receive vibrate alerts only, click the icon. • To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the...

  • Page 167: Change Alarm Notification Options

    Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.

  • Page 168: Troubleshooting: Ring Tones, Sounds, And Alerts

    For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.

  • Page 169: Browser

    User Guide Browser Browser How to: Browser Browser at a glance...

  • Page 170: Browser Basics

    Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.

  • Page 171: View Your Browser History

    To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone. On a webpage, press the key.

  • Page 172: Close The Browser

    User Guide Browser Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...

  • Page 173: Browser Bookmarks

    User Guide Browser • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key >...
  • Page 174 User Guide Browser Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. On the home screen, click the Browser icon. Click Bookmarks. Highlight a bookmark. Press the key.

  • Page 175: Browser Options

    > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen. On the home screen, click the Browser icon.
  • Page 176 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the home screen, click the Browser icon. Press the key >...

  • Page 177: Delete Browser History

    > Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.

  • Page 178: Browser Security

    Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
  • Page 179 User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.

  • Page 180: Browser Push

    Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.

  • Page 181: Rss Feeds

    Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.

  • Page 182: Tips: Browser

    User Guide Browser Add an RSS feed from the browser In the browser, on a webpage with an RSS feed, press the key. Click Subscribe to RSS Feed. Select the checkbox beside each feed that you want to add. Click Subscribe. Click OK.
  • Page 183 User Guide Browser On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage...

  • Page 184: Troubleshooting: Browser

    Before, clear the Switching to Carrier Network for Streaming Media checkbox. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.

  • Page 185: Calendar

    About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.

  • Page 186: About Synchronization Conflicts

    If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.

  • Page 187: Calendar Basics

    To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.

  • Page 188: Set An Alarm In The Calendar

    Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.

  • Page 189: Respond To A Meeting Invitation

    Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
  • Page 190 > Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 191: Calendar Options

    User Guide Calendar Calendar options Change how the calendar is displayed On the home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. •...

  • Page 192: Show Tasks In The Calendar

    About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.

  • Page 193: Create A Conference Call Meeting From Your Computer

    For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.

  • Page 194: Tips: Calendar

    User Guide Calendar On the home screen, click the Calendar icon. Press the key > Options > Conference Calling. Type your conference call information. Press the key > Save. Tips: Calendar Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key >...
  • Page 195 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.

  • Page 196: Contacts

    You can also copy contacts from your contacts list to your SIM card, but they must be copied individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might not use a SIM card.

  • Page 197: Change Or Delete A Contact

    Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number.

  • Page 198: Change Or Delete A Sim Card Contact

    > Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
  • Page 199 User Guide Contacts Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. When you are composing a message, press the key > Attach > Contact. Find and highlight a contact. Press the key >...

  • Page 200: Synchronizing Contacts

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.

  • Page 201: About Backing Up And Restoring Smartphone Data

    If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.

  • Page 202: Personal Distribution Lists

    You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the home screen, click the Contacts icon.

  • Page 203: Multiple Contact Lists

    About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.

  • Page 204: Contact List Options

    User Guide Contacts Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the home screen, click the application icon for an application that prompts you before you delete items. Press the key >...
  • Page 205 SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.

  • Page 206: Troubleshooting: Contacts

    You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 207: Clock

    Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.

  • Page 208: Change The Clock Face

    User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...

  • Page 209: Set Options For Bedside Clock Mode

    • To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. •...

  • Page 210: Troubleshooting: Clock

    If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press...
  • Page 211 User Guide Clock data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator. Related information Display a second time zone on the...

  • Page 212: Tasks And Memos

    User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...

  • Page 213: Hide Completed Tasks

    If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
  • Page 214 If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.

  • Page 215: About Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.

  • Page 216: Create A Category For Contacts, Tasks, Or Memos

    User Guide Tasks and memos Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. Press the key >...

  • Page 217: Typing

    User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text Press and hold the...

  • Page 218: Typing Input Methods

    The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
  • Page 219 User Guide Typing Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.

  • Page 220: Set The Trackpad Sensitivity

    Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. On the home screen or in a folder, click the Options icon.

  • Page 221: Word Substitution

    Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations.

  • Page 222: Spelling Checker

    Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type.

  • Page 223: Troubleshooting: Typing

    You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
  • Page 224 User Guide Typing I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available. If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again.

  • Page 225: Keyboard

    Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

  • Page 226: No Application Opens When I Press A Convenience Key

    User Guide Keyboard Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.

  • Page 227: Language

    When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...

  • Page 228: Input Languages

    Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.

  • Page 229: Troubleshooting: Language

    I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.

  • Page 230: How To: Screen Display

    To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...

  • Page 231: Organizing Applications On The Home Screen

    You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.

  • Page 232: Turn On Flashing Led Notification For Wireless Coverage

    Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.

  • Page 233: Troubleshooting: Screen Display

    Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
  • Page 234 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

  • Page 235: Gps Technology

    > Save. Turn on GPS technology Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.

  • Page 236: Troubleshooting: Gps Technology

    Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
  • Page 237 I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.

  • Page 238: Maps

    Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
  • Page 239 Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
  • Page 240 To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
  • Page 241 User Guide Maps Highlight a location. Press the key > Edit Favorite. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. Click OK.

  • Page 242: Personalize: Maps

    User Guide Maps Press the key > Show Deals. Select a promotion. Select Show Coupon. View more promotion details On the home screen, click the Maps icon. Press the key > Show Deals. Do any of the following: • To view the promotion location, select Map. •...

  • Page 243: Change The Display Language For Maps

    Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.

  • Page 244: Troubleshooting: Maps

    I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.

  • Page 245: Applications

    About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.

  • Page 246: View Properties For An Application

    Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.

  • Page 247: Troubleshooting: Applications

    Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
  • Page 248 Reset your BlackBerry smartphone. • If the error message still appears after you reset your smartphone, reload Error 106: Graphics system error your BlackBerry Device Software. The reload process deletes your Error 205: Security service error smartphone data. Error 502: Process terminated error...
  • Page 249 BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
  • Page 250 To encrypt your backup data, click Encrypt backup file. • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. Click Install update.

  • Page 251: Blackberry Id

    BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
  • Page 252 User Guide BlackBerry ID • From a computer, visit www.blackberry.com/blackberryid. • On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID. Complete the instructions on the screen.

  • Page 253: Blackberry Device Software

    About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
  • Page 254 On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.

  • Page 255: Troubleshooting: Blackberry Device Software

    Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
  • Page 256 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.

  • Page 257: Manage Connections

    Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.

  • Page 258: About Roaming And International Roaming

    Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.

  • Page 259: Turn On Or Turn Off Data Service Or Set Roaming Options

    Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges.

  • Page 260: Add A Wireless Network To The Preferred Wireless Network List

    Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.

  • Page 261: Change The Connection Speed For The Wireless Network

    Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.

  • Page 262: I Can't Connect To The Mobile Network

    Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.

  • Page 263: Wi-Fi Technology

    Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
  • Page 264 About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
  • Page 265 To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location.

  • Page 266: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network

    Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
  • Page 267 Manage Connections Option Description Automatically obtain Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS IP address and DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access Set whether your smartphone remains connected to the Wi-Fi network when you move between point handover wireless access points.
  • Page 268 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
  • Page 269 When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.

  • Page 270: Wireless Coverage Indicators

    About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
  • Page 271 If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
  • Page 272 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...

  • Page 273: Mobile Hotspot Mode

    Depending on your wireless service provider, this feature might not be available. You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
  • Page 274 If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
  • Page 275 Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.

  • Page 276: Troubleshooting: Mobile Hotspot Mode

    Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.

  • Page 277: Bluetooth Technology

    BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
  • Page 278 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.

  • Page 279: Send Contact Cards Using Bluetooth Technology

    Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.

  • Page 280: Bluetooth Technology Options

    Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control...

  • Page 281: Turn Off A Bluetooth Profile

    User Guide Bluetooth technology Option Description This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Dial-Up Networking Bluetooth enabled computer. (DUN) Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile.

  • Page 282: Restrict Outgoing Calls

    Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks, or...

  • Page 283: Turn Off The Prompt That Appears When Connecting Or Pairing

    On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry smartphone. Press the key > Save. Turn off or turn on the Bluetooth connection notification On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

  • Page 284: Troubleshooting: Bluetooth Technology

    > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
  • Page 285 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 286: I Lose My Connection With A Bluetooth Enabled Car Kit

    Bluetooth technology I cannot find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent. Related information Search for a file that is saved on your...

  • Page 287: Media Server

    Share media files using the media server Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with.
  • Page 288 The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. On the home screen, click the Media icon. Press the key > Media Server. Click Preferences > Edit. Type a display name for your BlackBerry smartphone. Click OK.

  • Page 289: Smart Accessories

    About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.

  • Page 290: Delete A Saved Dock Profile

    User Guide Smart accessories On the home screen or in a folder, click the Options icon. Click Device > Smart Accessories. Click a dock profile. Change the dock settings. Press the key > Save. Delete a saved dock profile On the home screen or in a folder, click the Options icon. Click Device >...

  • Page 291: Power And Battery

    How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
  • Page 292 Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

  • Page 293: Reset Your Smartphone

    Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key.
  • Page 294 Turn on or turn off battery saving mode When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.

  • Page 295: Troubleshooting: Power And Battery

    My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.

  • Page 296: Storage Space And Media Cards

    About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
  • Page 297 User Guide Storage space and media cards Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery...
  • Page 298 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.

  • Page 299: Restore Smartphone Data From Your Media Card

    Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the home screen, click the Setup icon.

  • Page 300: About Compression

    About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.

  • Page 301: Troubleshooting: Storage Space And Media Cards

    My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
  • Page 302 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.

  • Page 303: Search

    Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. On the home screen, click the icon.

  • Page 304: Search For Messages

    Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.

  • Page 305: Message Search Criteria

    Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.

  • Page 306: Search For A Contact

    > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.

  • Page 307: Troubleshooting: Search

    I don't get any voice enabled search results Try one of the following: • Verify that your BlackBerry smartphone has a strong connection to the wireless network. • Verify that the correct language is set for voice enabled search. Related information...

  • Page 308: Security

    BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.

  • Page 309: Set Or Change Your Smartphone Password

    Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following:...

  • Page 310: Change When Your Smartphone Locks Automatically With A Password

    Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer.

  • Page 311: Turn On Parental Controls

    About Parental Controls Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available.

  • Page 312: Change Parental Controls

    To allow access to Twitter, select the Twitter checkbox. • To allow picture taking, select the Camera checkbox. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox. Press the key > Options. Press the key > Save.

  • Page 313: Password Keeper

    User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
  • Page 314 About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.

  • Page 315: Turn On Encryption

    Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.

  • Page 316: Sim Card

    For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.

  • Page 317: Memory Cleaning

    Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
  • Page 318 Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.

  • Page 319: About Pgp Keys

    Security About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
  • Page 320 If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
  • Page 321 Security Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the home screen or in a folder, click the Options icon.
  • Page 322 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
  • Page 323 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.

  • Page 324: Key Store

    User Guide Security Reason Description Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. PGP key revocation reasons Reason Description...
  • Page 325 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the home screen or in a folder, click the Options icon.

  • Page 326: Certificate Servers

    User Guide Security Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server On the home screen or in a folder, click the Options icon.

  • Page 327: Send Connection Information For A Certificate Server

    The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software •...

  • Page 328: Change The Key Store Password

    You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.

  • Page 329: Change The Refresh Rate For Certificate Revocation Lists

    Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.

  • Page 330: Smart Cards

    Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
  • Page 331 Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
  • Page 332 You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.

  • Page 333: Vpn Settings

    About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.

  • Page 334: Verify Security Software Manually

    Click Security > Security Status Information > View IT Policy > IT Policy Details. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually.
  • Page 335 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.

  • Page 336: Turn Off A Prompt For A Third-Party Application Connection

    Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
  • Page 337 Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone.

  • Page 338: Troubleshooting: Security

    If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

  • Page 339: I Forgot The Pin For Parental Controls

    Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type. I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered.

  • Page 340: Service Books And Diagnostic Reports

    Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. On the home screen or in a folder, click the Options icon.

  • Page 341: Set A Default Recipient For Diagnostic Reports

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.

  • Page 342: Synchronization

    Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.

  • Page 343: Manage Email Reconciliation Conflicts

    Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.

  • Page 344: Your Smartphone

    About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.

  • Page 345: Troubleshooting: Synchronization

    You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
  • Page 346 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

  • Page 347: Accessibility Options

    User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the home screen, click the Media icon. Press the key >...

  • Page 348: Speech Settings

    BlackBerry Screen Reader About the BlackBerry Screen Reader The BlackBerry Screen Reader is an application that provides audible output of the visual information displayed on a BlackBerry smartphone, allowing anyone to access and operate the smartphone without the use of sight.
  • Page 349 10. Changing the pitch might make the BlackBerry Screen Reader easier to understand. Silent on Calls Prevent the BlackBerry Screen Reader from reading back information while you're on a call. Information settings Verbosity Select the amount of information read back on a screen.

  • Page 350: Other Settings

    The settings are Off, Some, Most, or All. Other settings Auto Start Start the BlackBerry Screen Reader automatically after a phone reset. Mute on Keypad Lock Mute the BlackBerry Screen Reader when the keypad is...
  • Page 351 To turn on Key Describer mode, press the right convenience key twice and press any button or key on your smartphone. The BlackBerry Screen Reader will echo the key pressed and help you create a map of the key layout from memory.
  • Page 352 Shortcuts: BlackBerry Screen Reader In these shortcuts, the key references are to the numbered keys on the alphanumeric keyboard. To use the BlackBerry Screen Reader shortcuts, the application must be turned on. Depending on the typing input language that you are using, some shortcuts might not be available.
  • Page 353 On the home screen, click Screen Reader > Quick Tips. Set the right convenience key for BlackBerry Screen Reader On the home screen or in a folder, click the Options icon. Click Device > Right Side Convenience Key Opens > Do Nothing.

  • Page 354: Audio And Phone Accessibility Options

    Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.

  • Page 355: Voice Dialing

    "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.

  • Page 356: Typing Accessibility Options

    To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
  • Page 357 User Guide Accessibility options Press the key > Save. Related information I have no Advanced Style Options,224...

  • Page 358: Calculator

    User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the home screen or in the Applications folder, click the Calculator icon.

  • Page 359: Glossary

    Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
  • Page 360 User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.

  • Page 361: Legal Notice

    © ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion , and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 362 User Guide Legal notice inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE...
  • Page 363 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
  • Page 364 User Guide Legal notice John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 365 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry 9620 smartphone model number: REU71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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