Page 1 BlackBerry 9720 Smartphone Version: 7.1...
Page 2 Published: 2013-08-13 SWD-20130813120842959...
Page 3: Table Of Contents
Contents Quick Help..............................10 Getting started: Your smartphone.........................10 Popular topics..............................29 Popular tips..............................33 Common troubleshooting..........................41 Tips and shortcuts............................46 Tips: Doing things quickly..........................46 Tips: Extending battery life .......................... 47 Tips: Finding apps............................48 Tips: Freeing space for your music, pictures, videos, and files............... 48 Tips: Freeing space to optimize your smartphone's performance..............
Page 4 Voice commands............................88 How to: Voice commands..........................88 Troubleshooting: Voice commands.......................90 Messages..............................92 Getting started: Messages application......................92 How to: Messages application........................93 Tips: Messages application........................129 Personalize: Messages application......................131 Troubleshooting: Messages application...................... 136 Files and attachments..........................142 How to: Files ............................. 142 Tips: Files ..............................
Page 5 How to: Calendar............................199 Tips: Calendar............................208 Personalize: Calendar..........................209 Troubleshooting: Calendar......................... 210 Contacts..............................212 Getting started: Contacts........................... 212 How to: Contacts............................214 Personalize: Contacts..........................224 Troubleshooting: Contacts......................... 226 Clock................................. 227 Getting started: Clock..........................227 How to: Clock.............................228 Personalize: Clock............................231 Troubleshooting: Clock..........................
Page 6 How to: Maps.............................267 Tips: Maps..............................271 Personalize: Maps............................271 Troubleshooting: Maps..........................273 Applications...............................274 Getting started: Applications........................274 How to: Applications..........................275 Tips: Applications............................277 Troubleshooting: Applications........................279 BlackBerry ID............................283 How to: BlackBerry ID..........................283 Tips: BlackBerry ID............................ 284 Frequently asked questions: BlackBerry ID....................284...
Page 7 BlackBerry Device Software........................286 How to: BlackBerry Device Software......................286 Troubleshooting: BlackBerry Device Software.................... 288 Manage Connections..........................290 Mobile network ............................290 Wi-Fi technology............................298 Mobile Hotspot mode..........................311 Getting started: Mobile Hotspot mode......................311 How to: Mobile Hotspot mode........................312 Troubleshooting: Mobile Hotspot mode...................... 315 Bluetooth technology..........................
Page 8 Accept, delete, or restore a service book ....................392 Set a default recipient for diagnostic reports....................393 Find your smartphone model number and version of the BlackBerry Device Software ......... 393 I can't run or submit a diagnostic report..................... 393 Synchronization............................
Page 9 Legal notice .............................. 408...
Page 10: Quick Help
User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery...
Page 11: Remove The Battery Door
Quick Help Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card...
Page 12: Insert The Battery
Insert the battery New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. Wi-Fi calling If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network.
Page 13: Mobile Hotspot Mode
BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry World storefront (previously known as BlackBerry App World) and keep apps you downloaded when you switch smartphones.
Page 14: Home Screen Customization
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
Page 15: About Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 16 End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen and keyboard. Keys on the right side of your smartphone Volume/Mute •...
Page 17 Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Page 18: Application Icons
All. Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry World storefront (previously known as BlackBerry App World).
Page 19: Instant Messaging
Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones...
Page 20: Personal Organizer
Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 21: Sounds And Alerts
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry World...
Page 22 NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Page 23: Phone Icons
User Guide Quick Help Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call...
Page 24: Video Camera
User Guide Quick Help Share a picture Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Share a video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon >...
Page 25 > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Page 26: Change Themes
User Guide Quick Help Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...
Page 27: Feature Availability
On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 28: Find More Information
BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 29: Popular Topics
Your wireless service provider website: Find information about your wireless network or wireless service plan. Popular topics BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones. Set up an email address On the Home screen, click the Setup icon.
Page 30: Blackberry App World
If you don't already have the BlackBerry World app on your smartphone, you can download it at www.blackberryworld.com. For more information about managing apps using BlackBerry World, click the BlackBerry World icon. Press the >...
Page 31 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 32 If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
Page 33: Popular Tips
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 34 Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 35 Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 36 Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 37 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 38 Quick Help Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 39 User Guide Quick Help Insert a plus sign (+) when typing a phone number Press O. Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard.
Page 40: Audio And Video Files
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 41: Common Troubleshooting
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that...
Page 42: I Can't Send Messages
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 43: I Forget My Smartphone Password
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 44 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 45 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 46: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 47: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 48: Tips: Finding Apps
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 49: Tips: Freeing Space To Optimize Your Smartphone's Performance
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 50: Tips: Updating Your Software
Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 51: Tips: Keeping Your Information Safe
Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 52: Shortcuts: Phone
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
Page 53: Shortcuts: Messages
User Guide Tips and shortcuts Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R...
Page 54: Shortcuts: Files And Attachments
User Guide Tips and shortcuts View text messages Press the key and S. View call logs Press the key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key.
Page 55: Shortcuts: Typing With The Physical Keyboard
User Guide Tips and shortcuts In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide Press N view Move to the previous slide when viewing a presentation in Press P slide view Move to the last cursor position after closing and reopening Press G a presentation that you were viewing in text view or in text...
Page 56: Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 57: Shortcuts: Browser
User Guide Tips and shortcuts Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key.
Page 58: Shortcuts: Search
User Guide Tips and shortcuts On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K...
Page 59: Shortcuts: Calendar
User Guide Tips and shortcuts Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a webpage...
Page 60: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change an input or display language,254...
Page 61: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 62: Make A Call
My phone number appears as Unknown in the Phone application,86 Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. Type a phone number or contact name. Press the key. To end the call, press the key.
Page 63: Place A Call On Hold
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 64 Press the X key. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 65: Emergency Calls
• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key. Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
Page 66 User Guide Phone • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.
Page 67: Speed Dial
Call waiting, call forwarding, and call blocking Turn on or turn off call waiting Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. From the home screen, press the key.
Page 68: Start Or Stop Forwarding Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 69: Fixed Dialing And Smart Dialing
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 70: Turn On Fixed Dialing
Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 71: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 72 User Guide Phone If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. During a call, press the key > Add Participant. Type a phone number or highlight a contact.
Page 73: Call Logs
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the home screen, press the key.
Page 74: Multiple Phone Numbers
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
Page 75: Phone Options
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 76: Turn Off The Prompt That Appears Before You Delete Items
Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.
Page 77: Turn On Hearing Aid Mode
Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 78: Voice Mail
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 79: Check Your Voice Mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 80: Tips: Phone
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 81 User Guide Phone • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: •...
Page 82 To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 83 Change how you answer or end calls with the holster From the home screen, press the key. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.
Page 84: Troubleshooting: Phone
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 85: I Can't Check My Voice Mail
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 86 My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the home screen or in a folder, click the Options icon.
Page 87: I Can't Make Calls Using A Voice Command
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •...
Page 88: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command,87 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts...
Page 89: Available Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 90: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 91 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 92: Messages
About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon.
Page 93: How To: Messages Application
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 94: Show Or Hide Messages From The Messages Application
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
Page 95 Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
Page 96 User Guide Messages Press the key > Save. Related information Some messages aren't appearing on my smartphone,137 Open a new message automatically when you remove your smartphone from your holster On the home screen, click the Messages icon. Press the key >...
Page 97: Compose And Send An Email
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 98: Check Spelling
I can't check spelling,248 Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key >...
Page 99: Attach A File To An Email
Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 100: Viewing And Replying To Email
User Guide Messages Viewing and replying to email View saved messages On the home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key >...
Page 101: Delete A Message
User Guide Messages • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. • To resend the message without changing it, click Resend. Related information I can't send messages,42 Change options for HTML email...
Page 102 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 103 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 104 Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.
Page 105: Synchronizing Email
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 106 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 107 Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.
Page 108: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
Page 109 > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the home screen, click the Messages icon.
Page 110: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 111: Reply To Or Forward A Text Message
User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.
Page 112: Cell Broadcasting
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 113 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...
Page 114: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 115 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 116 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 117 User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.
Page 118: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth technology.
Page 119: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 120: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
Page 121 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 122 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 123 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message,128...
Page 124 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates...
Page 125 Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option.
Page 126: Change The Default Message Classification
Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 127 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 128 Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.
Page 129: Tips: Messages Application
User Guide Messages Before you can send or receive IBM Notes native encrypted messages, you or your administrator might need to import your IBM Notes ID file using iNotes (previously known as IBM Domino Web Access). Your computer must be running IBM Notes 7.0 or later with an email account on an IBM Domino server 7.0 or later.
Page 130 User Guide Messages View all flagged messages Press the key and F. View received messages and received call logs Press the key and I. View draft and sent messages Press the key and O. View voice mail messages Press the key and V.
Page 131: Personalize: Messages Application
User Guide Messages In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet. View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide...
Page 132 > Save. Set an out-of-office reply Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.
Page 133 > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 134: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 135 User Guide Messages Press the key > Options. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only. Press the key > Save. Turn on or turn off word substitution for text messages On the home screen, click the Text Messages icon. Press the key >...
Page 136: Troubleshooting: Messages Application
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 137 The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 138: Message Inbox
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 139 Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All.
Page 140 Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters,103...
Page 141: I Can't Turn On Cell Broadcasting
Messages I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the checkbox beside all the languages that your SIM card doesn't support.
Page 142: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 143 Search for a file that is saved on your organization's network Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Files icon.
Page 144 For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. On the home screen or in a folder, click the Files icon.
Page 145: Managing Files And Attachments
User Guide Files and attachments Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon. Find and highlight a file.
Page 146 Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a .pdf file, when the "Password protected document" message appears, press the key.
Page 147 User Guide Files and attachments Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. •...
Page 148: Tips: Files
User Guide Files and attachments Switch presentation views In a presentation, press the key. • To view text only, click View Text. • To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key >...
Page 149: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 150: A Skipped Content Bar Appears In A Document
1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the...
Page 151: Media
Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the...
Page 152: Take A Picture
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 153: How To: Media
Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 154: Amplify The Volume Using The Audio Boost Feature
> Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
Page 155 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 156: Sort Media Files
Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 157: Receive A Media File Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
Page 158 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions,158 Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...
Page 159: Shuffle Or Repeat Songs
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 160: Rename Or Delete A Playlist
User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.
Page 161: Display Closed Captions In Videos
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.
Page 162: Record A Video
Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.
Page 163: Camera At A Glance
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...
Page 164: Share A Picture
User Guide Media Take a picture On the home screen, click the Camera icon. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application.
Page 165 User Guide Media Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. On the home screen, click the Camera icon. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
Page 166: Reduce Blurriness In The Pictures That You Take
Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the home screen, click the Camera icon.
Page 167 User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone,30 Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
Page 168: View Pictures As A Slide Show
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 169: Voice Notes
Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon.
Page 170 Turn on or turn off scan mode When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.
Page 171: Tips: Media
To sort the radio stations by name, click Sort by Name. Listen to FM radio on your speakerphone Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon.
Page 172: Troubleshooting: Media
Email Preferences screen. If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your...
Page 173: I Can't Open Media Files
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 174 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 175: I Can't Use A Shortcut
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 176: Ring Tones, Sounds, And Alerts
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,...
Page 177 User Guide Ring tones, sounds, and alerts On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section.
Page 178: Add Or Delete A Contact Alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
Page 179: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 180: Troubleshooting: Ring Tones, Sounds, And Alerts
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 181: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 182: Browser Basics
Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 183: View Your Browser History
To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone. On a webpage, press the key.
Page 184: Close The Browser
User Guide Browser Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...
Page 185: Browser Bookmarks
User Guide Browser • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key >...
Page 186 User Guide Browser Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. On the home screen, click the Browser icon. Click Bookmarks. Highlight a bookmark. Press the key.
Page 187: Browser Options
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen. On the home screen, click the Browser icon.
Page 188 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the home screen, click the Browser icon. Press the key >...
Page 189: Delete Browser History
> Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.
Page 190: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 191 User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Page 192: Browser Push
Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 193: Rss Feeds
Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
Page 194: Tips: Browser
User Guide Browser Add an RSS feed from the browser In the browser, on a webpage with an RSS feed, press the key. Click Subscribe to RSS Feed. Select the checkbox beside each feed that you want to add. Click Subscribe. Click OK.
Page 195 User Guide Browser On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage...
Page 196: Personalize: Browser
Press the key > Save. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need. • Close other applications that don't need to be open.
Page 197 Before, clear the Switching to Carrier Network for Streaming Media checkbox. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.
Page 198: Calendar
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 199: How To: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 200: About Synchronization Conflicts
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 201: Calendar Basics
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Page 202: Set An Alarm In The Calendar
Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Page 203: Respond To A Meeting Invitation
Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 204 > Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 205: Calendar Options
User Guide Calendar • To email the meeting organizer, click Email Organizer. • To emaill all meeting participants, including the organizer, click Email All Attendees. Calendar options Change how the calendar is displayed On the home screen, click the Calendar icon. Press the key >...
Page 206: Show Tasks In The Calendar
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 207: Create A Conference Call Meeting From Your Smartphone
For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 208: Tips: Calendar
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. On the home screen, click the Calendar icon.
Page 209: Personalize: Calendar
User Guide Calendar Personalize: Calendar Change how the calendar is displayed On the home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. •...
Page 210: Troubleshooting: Calendar
I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 211 Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again.
Page 212: Contacts
You can also copy contacts from your contacts list to your SIM card, but they must be copied individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might not use a SIM card.
Page 213: Search For A Contact
User Guide for BlackBerry Desktop Software. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 214: How To: Contacts
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 215: Add A Contact To Your Sim Card
Press the key > Copy to SIM Phone Book. Press the key > Save. Another option to backup your contacts is to use the BlackBerry Desktop Software. For more information, visit docs.blackberry.com to see the User Guide for BlackBerry Desktop Software.
Page 216: Change Or Delete A Sim Card Contact
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 217 User Guide Contacts On the home screen, click the Contacts icon. • To search for a contact in your contact list, type all or part of a contact's name. • To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.
Page 218 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Notes.
Page 219 If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 220: About Backing Up And Restoring Smartphone Data
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 221: Contacts Groups
You can use contacts groups to send email, PIN, or text messages to multiple contacts at one time. Groups that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the home screen, click the Contacts icon.
Page 222: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 223: Change The Display Options For Contacts
User Guide Contacts Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. On the home screen or in a folder, click the Options icon. Click Typing and Input >...
Page 224: Personalize: Contacts
SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 225 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Notes.
Page 226: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 227: Clock
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 228: How To: Clock
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 229: Silence The Alarm
User Guide Clock On the home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key > Save. Change what appears on the screen when your smartphone is charging On the home screen or in the Applications folder, click the Clock icon.
Page 230: Set Options For Bedside Clock Mode
• To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. •...
Page 231: Personalize: Clock
User Guide Clock Use the timer On the home screen or in the Applications folder, click the Clock icon. Press the key > Timer. Press the key > Set Timer. Set the time. Click OK. • To start or stop the timer, click the start/stop icon. •...
Page 232: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press key >...
Page 233 User Guide Clock Display a second time zone on the clock,228 Set the date and time,227...
Page 234: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 235: Hide Completed Tasks
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 236 If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 237: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Notes.
Page 238: Create A Category For Contacts, Tasks, Or Memos
User Guide Tasks and memos Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. Press the key >...
Page 239: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text Press and hold the...
Page 240: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 241 User Guide Typing Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 242: Set The Trackpad Sensitivity
Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. On the home screen or in a folder, click the Options icon.
Page 243: Word Substitution
Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations.
Page 244 User Guide Typing Create a word substitution entry On the home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Press the key > New. In the Replace field, type the text to replace. In the With field, do one of the following: •...
Page 245: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 246: Tips: Typing
User Guide Typing • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling,248 Tips: Typing Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice.
Page 247: Personalize: Typing
User Guide Typing Highlight text character by character Press the Left or Right key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left or Right key and the key. Copy highlighted text Press the key and click the trackpad.
Page 248: Troubleshooting: Typing
> Save. Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. On the home screen or in a folder, click the Options icon.
Page 249 User Guide Typing I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available. If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again.
Page 250: Keyboard
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 251: No Application Opens When I Press A Convenience Key
User Guide Keyboard Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon. Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll checkbox. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch.
Page 252 User Guide Keyboard Related information Assign an application to a convenience key,250...
Page 253: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 254: Input Languages
Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 255: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 256: Screen Display
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
Page 257: Organizing Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 258: Change Where Apps That You Download Appear
User Guide Screen display • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Page 259: Turn On Flashing Led Notification For Wireless Coverage
> Save. Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
Page 260: Personalize: Screen Display
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry World storefront (previously known as BlackBerry App World).
Page 261 Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry World storefront (previously known as BlackBerry App World).
Page 262: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 263 User Guide Screen display You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up menus appear. Related information Turn off pop-up menus,259 Set the touch screen sensitivity,242...
Page 264: Gps Technology
Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry smartphone to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
Page 265: Turn On Gps Technology
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 266: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 267: Maps
Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 268 Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 269 To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
Page 270 User Guide Maps Highlight a location. Press the key > Edit Favorite. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. Click OK.
Page 271: Tips: Maps
User Guide Maps Press the key > Show Deals. Select a promotion. Select Show Coupon. View more promotion details On the home screen, click the Maps icon. Press the key > Show Deals. Do any of the following: • To view the promotion location, select Map. •...
Page 272: Change The Display Language For Maps
User Guide Maps Press the key > Save. Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. On a map, press the key > Options. Click Set Global Map Services.
Page 273: Troubleshooting: Maps
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 274: Applications
If you don't already have the BlackBerry World app on your smartphone, you can download it at www.blackberryworld.com. For more information about managing apps using BlackBerry World, click the BlackBerry World icon. Press the >...
Page 275: How To: Applications
You can download social networking apps for your smartphone from the BlackBerry World storefront (previously known as BlackBerry App World). You must have a wireless service data plan to use these apps. Depending on your wireless service provider or organization, some apps or features might not be supported.
Page 276 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 277: Tips: Applications
Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. On the Home screen or in a folder, highlight an application icon.
Page 278 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 279: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
Page 280 If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process Reset your smartphone.
Page 281 BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 282 To encrypt your backup data, click Encrypt backup file. • If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. Click Install update.
Page 283: Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 284: Tips: Blackberry Id
BlackBerry World storefront (previously known as BlackBerry App World) and BlackBerry Protect. If you don't have a BlackBerry ID, you can create one when you set up a new tablet or smartphone, or when you first use a product or service that supports BlackBerry ID.
Page 285 Can I log out and then log in using a different BlackBerry ID? No, you can only log in with one BlackBerry ID on a tablet or smartphone. If you want to log in using a different BlackBerry ID, you must delete all the data from your smartphone or tablet.
Page 286: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 287 On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 288: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 289 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Page 290: Manage Connections
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 291 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 292 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 293: About Roaming And International Roaming
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
Page 294: Turn On Or Turn Off Data Service Or Set Roaming Options
Add a wireless network to the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 295: Delete A Wireless Network From The Preferred Wireless Network List
Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 296: Wireless Coverage Indicators
Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
Page 297: I Can't Connect To The Mobile Network
Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 298: Wi-Fi Technology
About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 299 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 300 Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 301 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 302 About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 303: Change, Move, Or Delete A Saved Wi-Fi Network
To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location.
Page 304 Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 305 User Guide Manage Connections Option Description Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway Type the default gateway IP address that your smartphone should connect to. address Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type.
Page 306 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 307 When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 308 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 309 If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
Page 310 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...
Page 311: Mobile Hotspot Mode
Depending on your wireless service provider, this feature might not be available. You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 312: How To: Mobile Hotspot Mode
Depending on your wireless service provider, this feature might not be available. You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 313 If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
Page 314 Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.
Page 315: Troubleshooting: Mobile Hotspot Mode
Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.
Page 316: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 317 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 318: How To: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 319 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 320: Send Contact Cards Using Bluetooth Technology
Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.
Page 321: Bluetooth Technology Options
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control...
Page 322: Turn Off A Bluetooth Profile
User Guide Bluetooth technology Option Description This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Dial-Up Networking Bluetooth enabled computer. (DUN) Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Page 323: Restrict Outgoing Calls
Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks, or...
Page 324: Turn Off The Prompt That Appears When Connecting Or Pairing
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry smartphone. Press the key > Save. Turn off or turn on the Bluetooth connection notification On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 325: Troubleshooting: Bluetooth Technology
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 326 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 327: I Lose My Connection With A Bluetooth Enabled Car Kit
User Guide Bluetooth technology I can't find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent. Related information...
Page 328: Media Server
Share media files using the media server Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with.
Page 329 The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. On the home screen, click the Media icon. Press the key > Media Server. Click Preferences > Edit. Type a display name for your BlackBerry smartphone. Click OK.
Page 330: Smart Accessories
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 331: Delete A Saved Dock Profile
User Guide Smart accessories On the home screen or in a folder, click the Options icon. Click Device > Smart Accessories. Click a dock profile. Change the dock settings. Press the key > Save. Delete a saved dock profile On the home screen or in a folder, click the Options icon. Click Device >...
Page 332: Power And Battery
Low battery About the battery You should only use the battery that Research In Motion specifies for use with your particular BlackBerry smartphone model. If you use any other battery, you might invalidate any warranty provided with your smartphone. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Dispose of used batteries according to the instructions in the Safety and Product Information booklet.
Page 333 Power and battery Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card...
Page 334 Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 335: Reset Your Smartphone
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key.
Page 336 Turn on or turn off battery saving mode When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.
Page 337: Tips: Power And Battery
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 338: Troubleshooting: Power And Battery
My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.
Page 339: Storage Space And Media Cards
About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Page 340 User Guide Storage space and media cards Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card...
Page 341 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 342: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the home screen, click the Setup icon.
Page 343: About Compression
Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. On the home screen or in a folder, click the Options icon.
Page 344: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 345: Tips: Storage Space And Media Cards
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 346 Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 347: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 348 • Verify that you have deleted media files from your smartphone. • If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. • Verify that you have cleared the browser cache.
Page 349: Search
Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. On the home screen, click the icon.
Page 350: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 351: Message Search Criteria
Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.
Page 352 > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 353: Tips: Search
Shortcuts: Search Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message...
Page 354: Troubleshooting: Search
I don't get any voice enabled search results Try one of the following: • Verify that your BlackBerry smartphone has a strong connection to the wireless network. • Verify that the correct language is set for voice enabled search. Related information...
Page 355: Security
Getting started: Security Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 356 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
Page 357 Security About BlackBerry Balance technology If your BlackBerry smartphone uses a BlackBerry Enterprise Server that supports BlackBerry Balance technology, your smartphone can distinguish between work data and personal data. Your work data is treated differently than your personal data. For example, depending on the IT policies your administrator sets, your organization might prevent you from pasting work data into a personal email.
Page 358: How To: Security
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
Page 359: Set Or Change Your Smartphone Password
Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 360: Change When Your Smartphone Locks Automatically With A Password
Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer.
Page 361: Turn On Parental Controls
About Parental Controls Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available.
Page 362: Change Parental Controls
To allow access to Twitter, select the Twitter checkbox. • To allow picture taking, select the Camera checkbox. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox. Press the key > Options. Press the key > Save.
Page 363: Password Keeper
User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
Page 364 About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 365: Turn On Encryption
Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 366: Sim Card
For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.
Page 367: Memory Cleaning
Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
Page 368 Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.
Page 369: About Pgp Keys
Security About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
Page 370 If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
Page 371 Security Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the home screen or in a folder, click the Options icon.
Page 372 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
Page 373 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
Page 374: Key Store
User Guide Security Reason Description Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. PGP key revocation reasons Reason Description...
Page 375 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the home screen or in a folder, click the Options icon.
Page 376: Certificate Servers
User Guide Security Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server On the home screen or in a folder, click the Options icon.
Page 377: Send Connection Information For A Certificate Server
The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software •...
Page 378: Change The Key Store Password
You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.
Page 379: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 380: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 381 Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 382 You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
Page 383: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 384: Verify Security Software Manually
Click Security > Security Status Information > View IT Policy > IT Policy Details. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually.
Page 385 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 386: Turn Off A Prompt For A Third-Party Application Connection
Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 387 Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone.
Page 388: Tips: Security
Tips: Security Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 389: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your...
Page 390 Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type. I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered.
Page 391 User Guide Security Change Parental Controls,362 Turn off Parental Controls,362 Delete smartphone data, third-party applications, or media card files,360...
Page 392: Service Books And Diagnostic Reports
Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. On the home screen or in a folder, click the Options icon.
Page 393: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 394: Synchronization
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 395: Manage Email Reconciliation Conflicts
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
Page 396: Your Smartphone
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 397: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 398 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 399: Accessibility Options
Accessibility options Accessibility options Getting started: Accessibility About accessibility options BlackBerry smartphones include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
Page 400: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 401: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received...
Page 402: Voice Dialing
User Guide Accessibility options If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com.
Page 403: Typing Accessibility Options
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 404 To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 405: Calculator
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the home screen or in the Applications folder, click the Calculator icon.
Page 406: Glossary
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
Page 407 User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
Page 408: Legal Notice
(collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services.
Page 409 APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Page 410 Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Page 411 User Guide Legal notice John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 412 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry 9720 smartphone model number: RFU81UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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