Blackberry Storm 9530 User Manual
  1. Manuals
  2. Brands
  3. Blackberry Manuals
  4. Cell Phone
  5. Storm 9530
  6. User manual

Blackberry Storm 9530 User Manual

Blackberry storm 9530: user guide
Hide thumbs Also See for Storm 9530:
Table of Contents

Advertisement

Quick Links

See also: User Manual , Manual

User Guide

BlackBerry Storm 9530 Smartphone
Version: 4.7

Advertisement

Table of Contents
loading

Related Manuals for Blackberry Storm 9530

Summary of Contents for Blackberry Storm 9530

  • Page 1: User Guide

    User Guide BlackBerry Storm 9530 Smartphone Version: 4.7...
  • Page 2 SWD-490426-1111035748-001...

  • Page 3: Table Of Contents

    Contents Shortcuts... BlackBerry basics shortcuts... Phone shortcuts... Camera shortcuts... Media shortcuts... Typing shortcuts... Phone... Phone basics... Emergency calls... Volume... Voice mail... Speed dial... Voice dialing... Conference calls... Call logs... Call waiting... Call forwarding... Smart dialing... TTY support... Multiple phone numbers...
  • Page 4 Media attachments... Presentation attachments... vCard contact attachments... Attachment troubleshooting... Camera and video camera... Take a picture... Pan a picture... Zoom in to or out from a picture... Record a video... Camera and video camera options... Camera shortcuts... Camera and video camera troubleshooting... Media...
  • Page 5 Silence the alarm... Change alarm notification options... Use the stopwatch... Set the timer... Change timer notification options... Date, time, and alarm troubleshooting... Personal organizer... Contacts... Calendar... Tasks... Memos... Categories... Calculator... Notifications... Notification basics... LED notification... Notifications troubleshooting... Typing... Typing basics... Typing input methods...
  • Page 6 Empty the deleted items folder on your computer from your device... Synchronization troubleshooting... Bluetooth technology... Bluetooth technology basics... Bluetooth technology options... Bluetooth technology troubleshooting... GPS technology... About GPS technology... Prevent others from tracking your location... GPS technology troubleshooting... Maps... Map basics... Navigation... Maps bookmarks... Map options... Maps troubleshooting... BlackBerry Messenger...
  • Page 7 View the size of an application database... Check for application updates... About upgrading the BlackBerry Device Software... Prerequisites: Upgrading the BlackBerry Device Software over the wireless network... Upgrade the BlackBerry Device Software... Return to the previous version of the BlackBerry Device Software...
  • Page 8 Reset the device... Check the battery power level... Extend battery life... Format the device memory or a media card... View the amount of available memory... Best practice: Optimizing your device performance... SIM card... About the SIM card phone book... Add a contact to your SIM card... Copy contacts from your SIM card to your contact list...
  • Page 9 BrickBreaker capsules... BrickBreaker scoring... Play BrickBreaker... Adjust the volume... Submit a score to the BrickBreaker high score web site... Check the high scores on the BrickBreaker web site... Word Mole game... Word Mole game basics... Single-player games... Multiplayer games... Word Mole game troubleshooting... Glossary...
  • Page 10 User Guide Shortcuts...

  • Page 11: Shortcuts

    To answer a call, press the Send key. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key. • To view your contact list in the phone application, hold the Send key.
  • Page 12 Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. • To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon. Click an input language. Typing shortcuts...

  • Page 13: Phone

    During a call, press the Menu key. 2. Click Activate Speakerphone. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
  • Page 14 About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.

  • Page 15: Emergency Calls

    About Emergency Callback Mode If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.

  • Page 16: Voice Mail

    2. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. In the phone application, press the Menu key.

  • Page 17: Voice Dialing

    User Guide Change the contact assigned to a speed dial key In the phone application, press the Menu key. 2. Click View Speed Dial List. 3. Highlight a contact or phone number. 4. Press the Menu key. 5. Perform one of the following actions: •...

  • Page 18: Change The Voice Dialing Language

    To turn on voice prompts again, say "Turn prompts on." Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

  • Page 19: Conference Calls

    4. Complete the instructions on the screen. Conference calls Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant.

  • Page 20: Call Logs

    You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list In the phone application, press the Menu key.

  • Page 21: Call Waiting

    10. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. In the phone application, press the Menu key. 2. Click Options.

  • Page 22: Call Forwarding

    To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. In the phone application, press the Menu key.

  • Page 23: Smart Dialing

    User Guide Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5.

  • Page 24: Tty Support

    About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

  • Page 25: Multiple Phone Numbers

    About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: •...

  • Page 26: Turn Off The Prompt That Appears Before You Delete Items

    User Guide 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name. •...

  • Page 27: Phone Shortcuts

    To answer a call, press the Send key. • To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key. • To view your contact list in the phone application, hold the Send key.

  • Page 28: I Cannot Check My Voice Mail

    Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
  • Page 29 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.
  • Page 30 User Guide Messages...

  • Page 31: Messages

    User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...

  • Page 32: Sending Messages

    Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
  • Page 33 User Guide Related topics Search for contacts in your organization's address book, 110 Mailing lists, 112 Send a PIN message In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: •...

  • Page 34: Managing Messages

    Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message.
  • Page 35 User Guide 2. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key.

  • Page 36: Email Messages

    You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.
  • Page 37 Forward messages from a specific email message folder to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 38: Email Message Filters

    Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
  • Page 39 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

  • Page 40: Email Message Options

    4. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. In a message list, press the Menu key.
  • Page 41 2. Click Options. 3. Click Email Settings. 4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 5. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.

  • Page 42: Pin Messages

    A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.

  • Page 43: Sms Text Messages

    In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number. SMS text messages...

  • Page 44: Options For Sms Text Messages

    User Guide If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number. Send an SMS text message You can send an SMS text message to up to ten recipients.

  • Page 45: Mms Messages

    (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.

  • Page 46: Mms Message Attachments

    User Guide If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number. Send an MMS message Depending on your wireless service plan, this feature might not be supported. In a message list, press the key.

  • Page 47: Mms Message Options

    User Guide • Attach Video • Attach Voice Note 3. Click a media file. Attach a contact or appointment to an MMS message When composing an MMS message, press the Menu key. 2. Perform one of the following actions: • To attach a contact, click Attach Contact. Highlight a contact. •...

  • Page 48: Message List Options

    User Guide 3. Perform any of the following actions: • To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. • To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4.
  • Page 49 • To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.

  • Page 50: Hide The New Or Unopened Message Indicator

    About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.

  • Page 51: Block Incoming Messages

    To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.

  • Page 52: S/Mime-Protected Messages

    You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
  • Page 53 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
  • Page 54 View encryption information for a weakly encrypted message In a weakly encrypted message, highlight the encryption status indicator. 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. S/MIME-protected messages...
  • Page 55 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
  • Page 56 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
  • Page 57 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
  • Page 58 I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does...

  • Page 59: Pgp Protected Messages

    You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
  • Page 60 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
  • Page 61 The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
  • Page 62 Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
  • Page 63 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.

  • Page 64: Message Troubleshooting

    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

  • Page 65: I Am Not Receiving Messages

    I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
  • Page 66 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

  • Page 67: Email Message Filters Are Not Working Correctly

    Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics...
  • Page 68 User Guide Attachments...

  • Page 69: Attachments

    About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
  • Page 70 User Guide 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link. 2.

  • Page 71: Document Attachments

    Open a password-protected .pdf file attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

  • Page 72: Media Attachments

    User Guide View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet. Change the size of a column In a spreadsheet, perform one of the following actions: •...

  • Page 73: Presentation Attachments

    User Guide Switch pages in a multi-page .tif file attachment In a multi-page .tif file attachment, press the Menu key. 2. Click Next Page or Prev Page. Presentation attachments Switch presentation views In a presentation, press the Menu key. 2. Perform one of the following actions: •...

  • Page 74: Vcard Contact Attachments

    (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device.

  • Page 75: Camera And Video Camera

    Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures.

  • Page 76: Camera And Video Camera Options

    User Guide Camera and video camera options Change the picture size The larger the picture, the more memory the picture requires. In the camera, press the Menu key. 2. Click Options. 3. Change the Picture Size field. 4. Press the Menu key. 5.

  • Page 77: Camera Shortcuts

    Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

  • Page 78: Some Pictures That I Take Are Blurry

    User Guide The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed.

  • Page 79: Media

    Transfer a file between your device and your computer using mass storage mode or MTP Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.

  • Page 80: Download A Ring Tone

    4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. In the media application, click a media type.

  • Page 81: Playing Media Files And Recording Voice Notes

    User Guide Download a Home screen background Depending on your wireless service plan, this feature might not be supported. In the media application, click Pictures. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Playing media files and recording voice notes Play a media file In the media application, click a media type.

  • Page 82: Record A Voice Note

    4. Press the Menu key. 5. Click Save. Improve sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry® device. In the media application, press the Menu key. 2. Click Options.

  • Page 83: Managing Media Files

    You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
  • Page 84 User Guide 8. Click a song. 9. To add more songs, repeat steps 6 to 8. 10. Press the Menu key. 11. Click Save. Change a standard playlist In the media application, click Music. 2. Click Playlists. 3. Highlight a standard playlist. 4.
  • Page 85 User Guide Rename a playlist In the media application, click Music. 2. Click Playlists. 3. Highlight a playlist. 4. Press the Menu key. 5. Click Rename. 6. Type a name for the playlist. 7. Click Save. Delete a playlist In the media application, click Music. 2.

  • Page 86: Viewing Pictures

    User Guide 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Navigate to the new location. 8. Click a folder. 9. Click Move Into. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. In the media application, click a media type.

  • Page 87: Rotate A Picture

    User Guide 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show In the media application, press the Menu key. 2.

  • Page 88: Managing Pictures

    Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.

  • Page 89: Media Card And File Transfer Options

    Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. In the device options, click Memory.

  • Page 90: Turn Off Media Card Support

    2. Perform one of the following actions: • To use mass storage mode to transfer files between your BlackBerry® device and your computer, set the USB Connection Type field to Mass Storage. If necessary, change the Auto Enable USB Connection Type When Connected field.

  • Page 91: Media Shortcuts

    Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode or MTP.
  • Page 92 If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

  • Page 93: Browser

    2. Press the Enter key. Search the Internet To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider.
  • Page 94 User Guide Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. On a web page, press the Menu key.

  • Page 95: Viewing, Copying, And Forwarding Addresses

    User Guide Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture On a web page, highlight or pause on a link or picture. 2.

  • Page 96: Browser Bookmarks

    User Guide Viewing pictures and playing media files Play a song or video on a web page In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page In the browser, click a link for a song or video.
  • Page 97 User Guide Change a bookmark for a web page In the browser, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Edit Bookmark. 6. Change the bookmark. 7. Click Accept. Send a bookmark for a web page In the browser, press the Menu key.

  • Page 98: Web Feeds

    User Guide 6. Click the new location. Rename a bookmark folder for web pages You can only rename folders that you created. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder for web pages You can only delete folders that you created.
  • Page 99 If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.

  • Page 100: Browser Options

    User Guide 4. Press the Menu key. 5. Click Delete Bookmark. Browser options Change the default browser view In the browser, press the Menu key. 2. Click Options. 3. Click General Properties. 4. Change the Default View field. 5. Press the Menu key. 6.
  • Page 101 5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.

  • Page 102: Clear The Browser History

    Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.

  • Page 103: Browser Security

    About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
  • Page 104 User Guide Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for.

  • Page 105: Browser Push

    About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.

  • Page 106: Browser Troubleshooting

    I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.

  • Page 107: Date, Time, And Alarm

    4. Change the Time Zone field. 5. Perform one of the following actions: • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key. 7. Click Update Time.

  • Page 108: Display A Second Time Zone

    User Guide 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4. Press the Menu key. 5. Click Save. Display a second time zone You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling.

  • Page 109: Silence The Alarm

    User Guide 5. Press the Escape key. 6. Click Save. In the device status section of the Home screen, a clock indicator appears. Related topics Turn off your device, 195 Silence the alarm • If snooze is not turned on, click the screen. •...

  • Page 110: Change Timer Notification Options

    User Guide Change timer notification options In the clock, press the Menu key. 2. Click Options. 3. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields. 4. Press the Menu key. 5. Click Save. Date, time, and alarm troubleshooting The time on my device is incorrect In the clock options, click Set Time.

  • Page 111: Personal Organizer

    4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
  • Page 112 3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 113: Customizing Contacts

    User Guide Customizing contacts Assign a ring tone to a contact In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Edit. 4. In the Custom Ring Tones/Alerts section, perform one of the following actions: • To assign a ring tone to phone calls that you receive from the contact, click Phone. •...

  • Page 114: Mailing Lists

    About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list In the contact list, press the Menu key.

  • Page 115: Multiple Contact Lists

    About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.

  • Page 116: Contact Troubleshooting

    Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.

  • Page 117: Calendar

    Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  • Page 118 User Guide 5. Click Invite Attendee. 6. Click a contact. 7. To add another contact to your meeting, repeat steps 4 to 6. 8. Press the Menu key. 9. Click Save. Related topics Turn off your device, 195 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
  • Page 119 Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
  • Page 120 To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 121: Calendar Options

    User Guide Calendar options Change the default calendar view In a calendar, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Initial View field. 5. Press the Menu key. 6. Click Save. Change the default reminder time for calendar entries In a calendar, press the Menu key.
  • Page 122 User Guide 2. Click Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the Menu key. 5. Click Save. View tasks in a calendar In a calendar, press the Menu key. 2. Click Options. 3.

  • Page 123: Multiple Calendars

    About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.

  • Page 124: Calendar Troubleshooting

    Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

  • Page 125: Tasks

    User Guide Tasks Task basics Create a task In the task list, click Add Task. 2. Type the task information. 3. Set a due date for the task. 4. If the task recurs, set the Recurrence field. 5. Press the Menu key. 6.

  • Page 126: Task List Options

    User Guide Send a task or memo In the task list or memo list, highlight a task or memo. 2. Press the Menu key. 3. Click Forward As. 4. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key.

  • Page 127: Memos

    View the number of tasks or memos stored on your device In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo In the memo list, click Add Memo.

  • Page 128: Memo List Options

    View the number of tasks or memos stored on your device In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos...

  • Page 129: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 130: Calculator

    Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator.

  • Page 131: Notifications

    About notifications and sound profiles Sound profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has seven preloaded sound profiles: Loud, Medium, Silent, Vibrate Only, Normal, Phone Calls Only, and All Alerts Off.

  • Page 132: Silence Your Device

    User Guide Silence your device In the sounds application, perform one of the following actions: • To receive LED notification only, click Silent. • To receive vibrate notification only, click Vibrate Only. • To turn off all notification, including ring tones and notifications for specific contacts and LED notification, click All Alerts Off. Create a sound profile In the sounds application, click Custom Profiles.

  • Page 133: Led Notification

    Related topics Legal notice, 245 LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.

  • Page 134: Notifications Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 135: Typing

    Type a symbol Perform one of the following actions: • If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol.

  • Page 136: Set The Cursor Speed

    4. Click Save. Change the default keyboard for portrait view You can set your BlackBerry®device to use either the SureType® keyboard or the multi-tap keyboard by default when you use your device in portrait view. In the device options, click Screen/Keyboard.

  • Page 137: Typing Input Methods

    Typing input methods About typing When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device. If you are using your device in portrait view, you can switch between the SureType® technology keyboard and the multi-tap keyboard.

  • Page 138: Change The Typing Input Language

    2. Click Enable Multitap or Enable SureType. Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. In the device options, click Language.

  • Page 139: Spelling Checker

    User Guide Type in Arabic or Russian using SureType technology To perform this task, you must be using your BlackBerry® device in landscape view. You can only perform this task if your keyboard displays Arabic or Russian letters. Press the letter key for each letter in a word until you have typed the entire word.

  • Page 140: Check Spelling Automatically Before Sending Email Messages

    Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.

  • Page 141: Custom Dictionary

    About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
  • Page 142 5. Press the Menu key. 6. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. In the device options, click Language. 2. Click Input Options.

  • Page 143: Autotext

    AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

  • Page 144: Typing Shortcuts

    Click the cut or copy icon at the bottom of the screen. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. • To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon. Click an input language. Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType®...

  • Page 145: Language

    User Guide Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 2. Change the Language field.

  • Page 146: Change The Display Options For Contacts

    Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.

  • Page 147: Display And Keyboard

    User Guide Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting In the device options, click Screen/Keyboard. 2.

  • Page 148: Set Owner Information

    3. Press the Menu key. 4. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. In the device options, click Owner. 2. Type your contact information. 3. Press the Menu key.

  • Page 149: Keyboard Options

    User Guide 5. Click Save. Move an application icon In the application list or in an application folder, highlight an application icon. 2. Press the Menu key. 3. Perform one of the following actions: • To move the application icon to a different location in the application list, click Move. Click the new location. •...

  • Page 150: Themes

    Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

  • Page 151: Accessibility Options

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the screen or press a key.
  • Page 152 User Guide Search...

  • Page 153: Search

    Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...

  • Page 154: Search For Messages By Contact Or Subject

    CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. In a message list, highlight a message. 2. Press the Menu key.

  • Page 155: Organizer Data

    Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for.
  • Page 156 User Guide Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

  • Page 157: Synchronization

    If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.

  • Page 158: Prerequisites: Synchronizing Organizer Data Over The Wireless Network

    To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.

  • Page 159: Manage Data Synchronization Conflicts

    Your administrator must provide you with an enterprise activation password. Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device.

  • Page 160: Synchronization Troubleshooting

    I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
  • Page 161 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
  • Page 162 User Guide Bluetooth technology...

  • Page 163: Bluetooth Technology

    After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).

  • Page 164: Receive A Media File Using Bluetooth Technology

    6. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. In the media application, click a media type.

  • Page 165: Bluetooth Technology Options

    6. Press the Menu key. 7. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. In the device options, click Bluetooth. 2. Highlight a Bluetooth enabled device.

  • Page 166: Turn Off Bluetooth Connection Notification

    In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification In the device options, click Bluetooth.

  • Page 167: Bluetooth Profiles

    This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.

  • Page 168: Bluetooth Technology Troubleshooting

    6. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. In the device options, click Bluetooth. 2. Press the Menu key.
  • Page 169 • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
  • Page 170 User Guide GPS technology...

  • Page 171: Gps Technology

    If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
  • Page 172 User Guide Maps...

  • Page 173: Maps

    User Guide Maps Map basics Get directions On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. •...
  • Page 174 User Guide View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. On a map, press the Menu key. 2. Click Local Search. 3. Type the point of interest information. 4.

  • Page 175: Navigation

    User Guide Navigation Zoom in to a direction on a route On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point. Zoom in to or out from a map On a map, press the Menu key. 2.

  • Page 176: Map Options

    User Guide 9. Click Save. Delete a bookmark for a location or route On a map, press the Menu key. 2. Click Find Location. 3. Click Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete. Add a bookmark folder for locations or routes On a map, press the Menu key.

  • Page 177: Hide The Tracking Information At The Bottom Of A Map

    User Guide 3. Press the Menu key. 4. Click Clear Cache. 5. Click Delete. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps.

  • Page 178: Maps Troubleshooting

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

  • Page 179: Blackberry Messenger

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact.

  • Page 180: Groups

    If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options.

  • Page 181: Conversations

    Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry® Messenger contact list; you cannot delete the last remaining group in your contact list.

  • Page 182: Send A File To A Contact

    4. Click Send. Send a vCard contact attachment You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your BlackBerry device. In BlackBerry Messenger, during a conversation, press the Menu key.

  • Page 183: Prevent Conversations From Appearing In The Main Message List

    2. Click Clear History. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. In BlackBerry Messenger, in the conversation group, highlight a contact.

  • Page 184: Availability

    Availability Change your availability status If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Edit My Info.

  • Page 185: Receive Notification When A Contact Becomes Available

    To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No. Receive notification when a contact becomes available In BlackBerry® Messenger, on the Contact list screen, highlight an unavailable contact. 2. Press the Menu key.
  • Page 186 User Guide Applications...

  • Page 187: Applications

    Legal notice, 245 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third- party applications. For more information, contact your administrator. On the Home screen, highlight a third-party application.

  • Page 188: Receive A Device Password Prompt Before You Add An Application

    Help. When a BlackBerry Device Software upgrade is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen. The available upgrade might be a complete software upgrade or a software update only. If the available upgrade is a complete software upgrade, your BlackBerry device data is backed up and restored over the wireless network during the installation process.

  • Page 189: Upgrade The Blackberry Device Software

    Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
  • Page 190 A third-party application is not working as expected If you are trying to use a third-party application that was not designed for BlackBerry® devices with a touch screen, you can turn on compatibility mode to allow the application to work on your device. When you use an application in compatibility mode, you must use your device in portrait view.

  • Page 191: Wireless Network Coverage

    Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.

  • Page 192: Turn On Wireless Coverage Notification

    Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.

  • Page 193: Delete A Wireless Network From The Preferred Wireless Network List

    Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.

  • Page 194: Switch Wireless Networks Manually

    Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel.

  • Page 195: Verify The Status Of Network Connections And Services

    I cannot connect to a GSM or UMTS network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you are in a GSM® or UMTS network area that is supported by your wireless service plan.
  • Page 196 User Guide Power, battery, and memory...

  • Page 197: Power, Battery, And Memory

    Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your BlackBerry® device.

  • Page 198: Format The Device Memory Or A Media Card

    Turn off a wireless connection, 189 Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. In the device options, click Memory.
  • Page 199 User Guide Best practice: Optimizing your device performance Receive only the first section of long email messages, 40...
  • Page 200 User Guide SIM card...

  • Page 201: Sim Card

    If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.

  • Page 202: Change A Sim Card Contact

    About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.

  • Page 203: Change The Sim Card Pin Code

    User Guide Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4. Click Enable Security. 5.
  • Page 204 User Guide Security...

  • Page 205: Security

    About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.

  • Page 206: Password Keeper

    User Guide 2. Set the Number of Password Attempts field. 3. Press the Menu key. 4. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password.
  • Page 207 User Guide Change a password in the password keeper In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Open. 4. Change the password information. 5. Press the Menu key. 6. Click Save. Hide passwords in the password keeper In the password keeper, press the Menu key.

  • Page 208: Encryption

    About file encryption File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both.

  • Page 209: About Encryption Keys

    5. Click Save. Set content protection strength You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. In the device options, click Security Options. 2. Click General Settings.

  • Page 210: Memory Cleaning

    About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.

  • Page 211: Certificates

    User Guide 3. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No.
  • Page 212 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).

  • Page 213: Certificate Status

    To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. In the device options, click Security Options.
  • Page 214 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.

  • Page 215: Certificate Options

    User Guide Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization.

  • Page 216: Pgp Keys

    8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store In the device options, click Security Options.
  • Page 217 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
  • Page 218 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. In the device options, click Security Options.
  • Page 219 5. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
  • Page 220 User Guide 6. Click Yes. 7. Change the Reason field. 8. Click OK. PGP key revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Superseded: A new PGP® key is replacing an existing PGP key. Key Compromise: A person who is not the key subject might have discovered the private key value.

  • Page 221: Certificate Servers

    User Guide 9. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store In the device options, click Security Options.

  • Page 222: Change Connection Information For A Certificate Server

    Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.

  • Page 223: Key Stores

    5. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...

  • Page 224: Change When Your Device Deletes The Key Store Password

    Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.

  • Page 225: Smart Cards

    4. Press the Menu key. 5. Click Save. Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers In the device options, click Security Options.

  • Page 226: Import A Certificate From A Smart Card

    About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
  • Page 227 Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields.

  • Page 228: Software Tokens

    About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.

  • Page 229: Verify Security Software

    About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
  • Page 230 User Guide Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery.
  • Page 231 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.

  • Page 232: Security Troubleshooting

    Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...

  • Page 233: Service Books And Diagnostic Reports

    Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...

  • Page 234: Set A Default Recipient For Diagnostic Reports

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

  • Page 235: I Cannot Run Or Submit A Diagnostic Report

    • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About.
  • Page 236 User Guide BrickBreaker...

  • Page 237: Brickbreaker

    User Guide BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

  • Page 238: Brickbreaker Scoring

    User Guide BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...

  • Page 239: Word Mole Game

    User Guide Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.

  • Page 240: Single-Player Games

    User Guide Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume Perform any of the following actions: • To increase the volume, press the Volume Up key. •...

  • Page 241: Multiplayer Games

    User Guide If you do not submit your score when prompted, you can submit your score at a later time. On the High scores screen, in the Username field, type a user name. 2. In the Password field, type a password. 3.

  • Page 242: Word Mole Game Troubleshooting

    If you are a game participant, verify that the game organizer did not exit the multiplayer game. Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words. Word Mole game troubleshooting...

  • Page 243: Glossary

    BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
  • Page 244 A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code...
  • Page 245 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
  • Page 246 User Guide Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security Glossary...

  • Page 247: Legal Notice

    Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 248 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
  • Page 249 5,506,865 5,109,390 5,267,261 5,544,196 5,600,754 5,414,796 5,710,784 5,778,338 BlackBerry® Storm™ 9530 smartphone model number: RBW71CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF...

This manual is also suitable for:

Storm 9500

Table of Contents