Overland Storage REO 9000 Setup Manual
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Overland Storage REO 9000 Setup Manual

Disk-based backup-and-recovery appliance with protectionpac software
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Summary of Contents for Overland Storage REO 9000

  • Page 1 REO 9000 with ProtectionPAC Overland Storage Software Disk-Based Backup-and- Recovery Appliance Setup Guide...
  • Page 2 AND DO NOT USE THE EQUIPMENT AND THE SOFTWARE. 1. Single User License. Subject to the terms and conditions of this EULA, Overland Storage, Inc. (“Overland”) grants to you (“Customer”) a non-exclusive, non-transferable license to use (a) Overland software which provides the basic operating environment...
  • Page 3 Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the product(s) or programs described in this manual at any time.
  • Page 4 Overland Storage, Inc. 4820 Overland Avenue San Diego, CA 92123 U.S.A. Tel: +1.858.571.5555 Tel: 1.800.729.8725 (toll free U.S.) Fax: +1.858 571.0982 (general) Fax: +1.858.571.3664 (sales) www.overlandstorage.com...

  • Page 5: Table Of Contents

    Chapter 2 Setting Up the REO 9000 ..... . . Preparing the REO Appliance ....
  • Page 6 Chapter 10 Working with the REO 9000 ..... . Logging On from Any System with Network Access ..
  • Page 7 Appendix A Sharing Access to a REO 9000 Between Multiple Systems ..115 Configuring Devices as Shared Devices....116 Accessing a Shared Device.
  • Page 8 Overland Storage REO 9000 with ProtectionPAC Software Contents...

  • Page 9: Preface

    Preface The Overland Storage REO 9000 Disk-Based Backup-and-Recovery Appliance takes the lag time, expense, and burden out of backing up critical data and works seamlessly within current storage environments. The REO Appliance performs faster than traditional disk-based storage methods and serves as a shared network resource by utilizing high-...
  • Page 10 Overland Storage REO 9000 with ProtectionPAC Software Preface...

  • Page 11: Reviewing Reo 9000 Concepts And Requirements

    REO Appliance acts as a server or target. The initiators can either be software drivers or iSCSI host bus adapters (HBAs) on the server that is being backed up. Reviewing REO 9000 Concepts and Requirements...

  • Page 12: Fibre Channel (Fc)

    Overland Storage REO 9000 with ProtectionPAC Software Fibre Channel (FC) Instead of, or in addition to, using iSCSI and the TCP/IP protocol to transmit information over a network, you also have the option of using a SAN that makes use of the FC and Small Computer System Interface (SCSI) protocols.

  • Page 13: Disk-To-Disk-To-Tape (D2D2T) Backup Capabilities

    Setup Guide Disk-to-Disk-to-Tape (D2D2T) Backup Capabilities The REO Appliance is a storage resource used by a single backup server or shared by multiple backup servers using an Ethernet or FC network. By using standard backup software, you can copy backup data that resides on the REO Appliance to tape for long-term data retention.
  • Page 14 Overland Storage REO 9000 with ProtectionPAC Software The following diagrams show two different ways of configuring a REO Appliance with multiple backup servers. Management browser interface (console) Server 1 Server 2 Server 3 Server 4 Server 5 Server 6 Server 7...

  • Page 15: Redundant Array Of Independent Disks (Raid)

    Setup Guide Management browser interface (console) Server 1 Server 2 Server 3 Server 4 Server 5 Server 6 Server 7 Server 8 GbE or 10/100 GbE or 10/100 GbE or 10/100 GbE or 10/100 GbE or 10/100 GbE or 10/100 GbE or 10/100 GbE or 10/100 GbE or 10/100...

  • Page 16: Tape Emulation

    Overland Storage REO 9000 with ProtectionPAC Software If you use a RAID 5 configuration, you can also set aside a disk drive for each physical host (controller); that is, you can create a hot spare. These disk drives remain in standby mode, and you can use them immediately if another disk fails.

  • Page 17: Network

    Setup Guide Network For best results, Overland Storage strongly recommends that you use a dedicated GbE network to share the storage resources on the REO Appliance among multiple backup servers. To ensure optimum performance, always use the appropriate patch cables to connect the REO Appliance to the backup-server storage network.

  • Page 18: Setting The Scsi Time-Out Value In Windows Environments

    Overland Storage REO 9000 with ProtectionPAC Software Setting the SCSI Time-Out Value in Windows Environments If you intend to use your REO Appliance in a Windows environment, be aware that there are certain operating conditions in which time-out errors might occur. These errors usually result in the system reporting a disk failure for the associated REO Appliance disk drive or drives.

  • Page 19: Setting Up The Reo 9000

    Extending a unit that has empty spaces beneath it might cause the rack to tip forward or might cause personal injury. Overland Storage recommends that two people support and slide the unit in the rack.
  • Page 20 Protect the REO Appliance from extreme temperature and humidity. Overland Storage recommends that you install the REO Appliance in a clean, air-conditioned environment where water and moisture cannot enter the case of the REO Appliance. Keep the air as free from dust as possible.

  • Page 21: Positioning The Reo Appliance In A Rack

    Extending a unit that has empty spaces beneath it might cause the rack to tip forward or might cause personal injury. Overland Storage recommends that two people support and slide the unit in the rack.
  • Page 22 Overland Storage REO 9000 with ProtectionPAC Software Locate the screw holes in the front and rear rails of the rack where the REO Appliance slides will be installed. The unit uses 5U of rack space. Location of rails and mounting hardware...
  • Page 23 Setup Guide Select slots in the mounting brackets so that the length of the assembly equals the distance between the front and rear rails of the rack. Nut Plate REO90063 Note: When fastening the adjustable bracket, allow room for the slide to pass by the inside of the rack.
  • Page 24 Overland Storage REO 9000 with ProtectionPAC Software At the front of the rack, lift the REO Appliance to its installed height, engage the inner slides mounted on the REO Appliance with the intermediate slides protruding from the rack, and slide the REO Appliance toward the rack until the inner slide-lock engages the intermediate slide.

  • Page 25: Installing The Disk Carriers And Disk Drives

    Setup Guide Slide the REO Appliance into the rack, and attach the captive screw on each panel extension (left and right sides) to the rack and nut plate. REO90006 Installing the Disk Carriers and Disk Drives The disk carriers, which contain the disk drives, are packaged separately, which allows you to insert them into the chassis after you have installed the chassis in the rack.

  • Page 26: Connecting The Reo Appliance To The Management Lan

    Overland Storage REO 9000 with ProtectionPAC Software Connecting the REO Appliance to the Management Using the Management Port (10/100), connect the REO Appliance to your LAN via the twisted-pair network cables. Management Port Setting Up the REO 9000...

  • Page 27: Connecting The Reo Appliance To The Network

    Setup Guide Connecting the REO Appliance to the Network Use the following instructions to connect your REO Appliance to your backup servers, SAN, or FC switch. For iSCSI connectivity, use Data Port 1 to connect the REO Appliance to a backup server via the twisted-pair network cables. Data Port 2 Data Port 1 For additional iSCSI connectivity, use Data Port 2 to connect the REO...

  • Page 28: Connecting External Devices To The Reo Appliance

    Overland Storage REO 9000 with ProtectionPAC Software Connecting External Devices to the REO Appliance The REO Appliance includes two Ultra320 SCSI ports, which support SCSI devices such as medium changers and tape drives. You can use a chain formation to assign up to 15 SCSI IDs to each port.
  • Page 29 The internal temperature of the power supply is normal. Fans Socket Thumbscrew Release latch Extraction handle Complete the steps outlined in the next chapter, Using the REO SoftKey to Start the REO 9000 on page 31. Attaching the Power Cords...
  • Page 30 Overland Storage REO 9000 with ProtectionPAC Software Setting Up the REO 9000...

  • Page 31: Using The Reo Softkey To Start The Reo 9000

    The simplest configuration can be achieved when your LAN uses DHCP on its own subnetwork (subnet). If your LAN does not use DHCP, you must manually edit the configuration file located on the REO SoftKey before continuing. Using the REO SoftKey to Start the REO 9000...

  • Page 32: Backing Up Your Reo Softkey (Pre-Configuration)

    36. If your LAN does not use DHCP, complete the steps outlined in the next section, Editing the Configuration File (for a non-DHCP or UNIX Management System), before continuing. Using the REO SoftKey to Start the REO 9000...

  • Page 33: Editing The Configuration File (For A Non-Dhcp Or Unix Management System)

    Right-click the ifcfg-eth0 file again, click Open With, and then select WordPad (or a comparable text editor). Tip: Overland Storage recommends that you use WordPad, because it displays the configuration information in an easy-to-use format. Editing the Configuration File (for a non-DHCP or UNIX Management System)
  • Page 34 In the ipkey folder, locate the network file. Locate and open the network file. Right-click the network file, click Open With, and then select WordPad. Change GATEWAY to the applicable IP address. Using the REO SoftKey to Start the REO 9000...
  • Page 35 Setup Guide Change the contents of the GATEWAY field to the applicable IP address, and save and exit the file. Note: If you are using a direct connection (private network), leave the GATEWAY address as 0.0.0.0. Remove the REO SoftKey from the system by doing the following: Double-click the Unplug or Eject Hardware icon, located in the system tray (lower-right corner of the task bar).

  • Page 36: Connecting The Reo Softkey To The Reo Appliance

    To turn the REO Appliance on, press and hold the power button for approximately 1 second. Important: If you purchased multiple units, enable power to only one unit at this point; you must set up one unit at a time. Using the REO SoftKey to Start the REO 9000...
  • Page 37 Setup Guide The power button is located on the front of the appliance. The power button is a momentary contact device that needs to be pressed and held for about 1 second to begin the power-up sequence. Press and hold the power button for 1 second. After you turn the power on, the REO Appliance performs a self-test process and loads the necessary information from the REO SoftKey.
  • Page 38 Overland Storage REO 9000 with ProtectionPAC Software Using the REO SoftKey to Start the REO 9000...

  • Page 39: Configuring The Management System

    Configuring the Management System CHAPTER The main steps involved in configuring the management system include: Step 1 Establishing communication with the REO Appliance by mapping it to a drive letter (Windows only). Step 2 Verifying that the gateway and Management Port information are correct.
  • Page 40 Use the default network drive displayed or select another drive from the list. Tip: For consistency, Overland Storage recommends that you select a drive letter, such as drive Z, that is available to all systems on the backup network. In the Folder box of the Map Network Drive dialog box, type...

  • Page 41: Tracking Configuration Information

    Setup Guide Tracking Configuration Information As you complete the configuration process by following the steps outlined in this and subsequent chapters, use the following forms to note what information you enter. Important: This information will be useful if you have to reconfigure the REO Appliance for any reason, such as a lost or damaged REO SoftKey.
  • Page 42 Overland Storage REO 9000 with ProtectionPAC Software REO Device Configuration Page REO Device ID 0 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn.
  • Page 43 Setup Guide REO Device Configuration Page (continued) REO Device ID 8 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn. Tape Max. Size: iSCSI Target Name: REO Device ID 9 Device Type:...
  • Page 44 Overland Storage REO 9000 with ProtectionPAC Software REO Device Configuration Page (continued) REO Device ID 16 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn.
  • Page 45 Setup Guide REO Device Configuration Page (continued) REO Device ID 24 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn. Tape Max. Size: iSCSI Target Name: REO Device ID 25 Device Type:...
  • Page 46 Overland Storage REO 9000 with ProtectionPAC Software REO Device Configuration Page (continued) REO Device ID 32 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn.
  • Page 47 Setup Guide REO Device Configuration Page (continued) REO Device ID 40 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn. Tape Max. Size: iSCSI Target Name: REO Device ID 41 Device Type:...
  • Page 48 Overland Storage REO 9000 with ProtectionPAC Software REO Device Configuration Page (continued) REO Device ID 48 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn.
  • Page 49 Setup Guide REO Device Configuration Page (continued) REO Device ID 56 Device Type: Disk, Tape, Dyn. Tape Connection Type: iSCSI or FC ShareDevice: Yes or No iSCSI Initiator Name: Tape Compression: Yes or No Initiator IP Address: Dyn. Tape Max. Size: iSCSI Target Name: REO Device ID 57 Device Type:...
  • Page 50 Overland Storage REO 9000 with ProtectionPAC Software External Device Configuration Page REO Device ID 160 REO Device ID 168 iSCSI Target Name: iSCSI Target Name: iSCSI Initiator Name: iSCSI Initiator Name: Initiator IP Address: Initiator IP Address: REO Device ID 161...
  • Page 51 Setup Guide External Device Configuration Page (continued) REO Device ID 175 REO Device ID 183 iSCSI Target Name: iSCSI Target Name: iSCSI Initiator Name: iSCSI Initiator Name: Initiator IP Address: Initiator IP Address: REO Device ID 176 REO Device ID 184 iSCSI Target Name: iSCSI Target Name: iSCSI Initiator Name:...

  • Page 52: Verifying That The Gateway Address And Management Port Are Correctly Configured

    Overland Storage REO 9000 with ProtectionPAC Software Verifying that the Gateway Address and Management Port are Correctly Configured The Default Gateway is the IP address that provides entrance into the network to which the REO Appliance is assigned. The Management Port connects the REO Appliance to the management system, which you use for network management on the LAN.
  • Page 53 Setup Guide If you are prompted for your name and password, enter the following in case-sensitive format: Logon Name: Administrator Password: system The REO Appliance console appears. Tip: To access online help on any of the pages in the console, click Help under System Menu or click the Help button that appears on each of the pages.
  • Page 54 Overland Storage REO 9000 with ProtectionPAC Software In the left pane, under System Menu, click Network Configuration. Click Network Configuration. If you are not using DHCP, in the Default Gateway section of the right pane, make sure that the correct IP Address appears.

  • Page 55: Configuring The Gbe Data Ports

    Setup Guide In the Management Port section, verify the following: If your network uses DHCP (recommended), make sure that Enable is selected. The Management Port is automatically configured when DHCP is enabled. This is the default setting. (If you are using DHCP, the system displays the addresses that are currently being used.) If your network does not use DHCP or you are using a UNIX-based system, make sure that the correct addresses appear and that Disable...

  • Page 56: Entering The Fibre Channel Information

    Repeat these steps for Data Port 2 using an IP address that falls within the Data Port 2 subnet. Tip: Overland Storage recommends that you use a ping command to ensure that the management system sees each port on the REO Appliance.

  • Page 57: Entering The System Information

    REO Name. Enter up to 16 characters to name the REO Appliance. You can use letters or a mixture of letters and numbers, and you can also use hyphens (-). Overland Storage recommends that you change this name (the default is REO), especially if you use multiple REO Appliances in your network.

  • Page 58: Configuring Logon Information

    Alert Frequency of five minutes or more, the alerts will be numbered. If your mail server is able to send e-mail messages outside the company, you can also set up messaging to notify Overland Storage Technical Support automatically whenever a critical error occurs. Configuring the Management System...
  • Page 59 Setup Guide To configure messaging In the right pane, scroll down below the Logon Information section to locate the E-mail Notification section, and enter the following: Mail Address. Using dotted decimal notation, enter the IP address of your incoming mail server. From Address.

  • Page 60: Setting The Time And Date Information

    Overland Storage REO 9000 with ProtectionPAC Software Setting the Time and Date Information The REO Appliance is originally set to use the time that corresponds to the Pacific time zone. If you are setting up the REO Appliance in a different time zone, you need to update the time and date settings accordingly.

  • Page 61: Configuring The Systems Involved In The Backup Process

    Configuring the Systems Involved in the Backup Process CHAPTER The main steps involved in configuring the backup servers include: Step 1 Mapping the REO Appliance to a drive letter to simplify access to the console and other installation and management tools. Step 2 Installing software client drivers or storage adapters for iSCSI or FC access.
  • Page 62 Overland Storage REO 9000 with ProtectionPAC Software To establish communication Install the desired software initiator or storage adapter. Note: For detailed information on various drivers and adapters, see the manufacturer’s documentation for assistance on assigning targets (REO Devices). You can also check the Overland Web site (www.overlandstorage.com) for the applicable Application Notes.

  • Page 63: Changing The Volume Setup Or Creating Logical Volumes

    After you select the new configuration and the initialization process begins, you can use the REO Appliance, but performance will be impacted. Overland Storage strongly recommends that you wait until the Status on the Physical Volume Management page is OK (not INITIALIZING) before using a volume.

  • Page 64: Selecting Jbod

    Overland Storage REO 9000 with ProtectionPAC Software Selecting JBOD In the left pane, under Volume Menu, click Volume Setup. Click Volume Setup. In the Select Physical Configuration list, select JBOD only, and click Submit. Changing the Volume Setup or Creating Logical Volumes...

  • Page 65: Selecting A Raid Configuration

    Important: Because the process of changing the volume configuration takes time if you select a RAID 5 option, Overland Storage recommends that you make your selection and let the process run overnight. (Switching to a RAID 0 or JBOD configuration usually requires less than 10 minutes.)
  • Page 66 Overland Storage REO 9000 with ProtectionPAC Software The following describes how the volumes are arranged in RAID configurations, depending on the number of disks and their size. If you are using the 12-disk appliance: RAID 0. Creates three REO Devices. Each REO Device (physical unit [PU]) is comprised of four disks.
  • Page 67 Setup Guide To change the RAID configuration In the left pane, under Volume Menu, click Volume Setup. Click Volume Setup. In the list of volume configurations on the right, select the desired RAID configuration, and then click Submit. Select an option, and then click Submit.
  • Page 68 Overland Storage REO 9000 with ProtectionPAC Software If you selected a RAID 5 option and you want to create a hot spare for each host (controller), click OK when the following message appears; otherwise, click Cancel. Clicking Cancel does not prevent you from continuing with setting up a RAID 5 configuration;...
  • Page 69 While the volumes are in an initializing state, they are not redundant. Note: Although the volumes are available while they are in an initializing state, performance is impacted. Overland Storage strongly recommends that you wait until the Status is OK before using a volume.
  • Page 70 Overland Storage REO 9000 with ProtectionPAC Software After the initial build completes, this status changes to OK. Changing the Volume Setup or Creating Logical Volumes...

  • Page 71: Creating Logical Volumes

    Setup Guide If you chose to create logical volumes, complete the steps outlined in the next section; otherwise, proceed to the steps outlined in Configuring REO Devices as Disk or Tape Devices on page 73. Creating Logical Volumes Using this feature, you can create up to 64 LUNs (volumes) of various sizes in 1 GB increments.
  • Page 72 Overland Storage REO 9000 with ProtectionPAC Software Note: The maximum number of volumes you can create is 64, and the total amount of space you can use must be within the total amount of space available on the physical volumes (disk drives).

  • Page 73: Configuring Reo Devices As Disk Or Tape Devices

    To use the ShareDevice feature (available only on Windows) with a device, the device must be designated as a disk device. For more information, see Sharing Access to a REO 9000 Between Multiple Systems on page 115. As explained previously, the number of devices that you have depends on the volume configuration that you use.

  • Page 74: Changing A Device From Disk To Tape (Standard)

    Overland Storage REO 9000 with ProtectionPAC Software If you chose to use a RAID configuration with logical volumes (required if you want to create devices of type Dynamic Tape), you must create the volumes before you can change the device settings. For...
  • Page 75 Setup Guide From the REO Device ID list, select the first device whose configuration you want to change. Select a device. In the Device Type section, select Tape. If you want to maximize backup storage capacity, select the Enable Tape Compression check box (for optimal backup performance, leave the check box cleared).
  • Page 76 Overland Storage REO 9000 with ProtectionPAC Software When the warning message appears that indicates all data currently residing on the device will be deleted, click OK to continue. Any changes you make are also reflected on the REO Device Summary page.

  • Page 77: Changing A Device From Disk To Dynamic Tape

    Setup Guide Changing a Device from Disk to Dynamic Tape In the left pane, under REO Device Menu, click REO Device Configuration. Click REO Device Configuration. The REO Device Configuration page displays the current settings for the first device listed in the REO Device ID list. From the REO Device ID list, select the first device whose configuration you want to change.
  • Page 78 Overland Storage REO 9000 with ProtectionPAC Software The number of device IDs listed depends on the number of volumes that you created. Select a device. In the Device Type section, select Dynamic Tape. Select Dynamic Tape. If you want to maximize backup storage capacity, select the Enable Tape Compression check box (for optimal backup performance, leave the check box cleared).
  • Page 79 Setup Guide To change the default target name of a device, in the iSCSI Target Name box, type the new name (for example, LTO7). Important: The target names must be unique within a network. If you are using multiple appliances, you must change the default target names.
  • Page 80 Overland Storage REO 9000 with ProtectionPAC Software After the change is processed, the REO Device Configuration page reappears and displays the serial number assigned to the device. You can use this serial number to identify the device in your backup software.

  • Page 81: Configuring External (Scsi) Devices

    Important: For a list of supported SCSI devices (some device-types and configurations are not currently supported), see the REO Interoperability Matrix on the Overland Storage Web site at www.overlandstorage.com. Detecting External Devices When you enable power to the REO Appliance, it automatically detects...
  • Page 82 Overland Storage REO 9000 with ProtectionPAC Software Information is set to No Device Found. (The items remain in the External Device Summary and the External Initiator Summary, even if you power down and restart the REO Appliance.) If you attach an External Device while the REO Appliance is running, use the Rescan feature to instruct the REO Appliance to detect the device and display the applicable information in the summary.
  • Page 83 Setup Guide To update the list of External Devices In the left pane, under External Device Menu, click Rescan for External Devices. Click Rescan for External Devices. When the following message appears, click Rescan to continue. Detecting External Devices...

  • Page 84: Changing The Iscsi Target Name

    Overland Storage REO 9000 with ProtectionPAC Software Changing the iSCSI Target Name Important: The target names must be unique with a network. If you are using multiple appliances, you must change the default target names. For more information, see Expanding Storage Capacity (Scalability) on page 107.
  • Page 85 Setup Guide To change the default target name of a device, in the iSCSI Target Name box, type the new name (for example, LTO2drive). Type a new name (if desired), and then click Submit. To save your changes, click Submit (or click Reset to cancel). Any changes you make are also reflected on the External Device Summary page.
  • Page 86 Overland Storage REO 9000 with ProtectionPAC Software Configuring External (SCSI) Devices...

  • Page 87: Associating Targets (Devices) And Initiators

    Associating Targets (Devices) and Initiators CHAPTER The main steps involved in associating targets (REO Devices) and initiators with each other include: Step 1 Understanding how the targets and initiators must be identified so that they can successfully communicate with each other. Step 2 Making sure that IP addresses and names match on both the targets and the initiators.
  • Page 88 Overland Storage REO 9000 with ProtectionPAC Software authority. The iqn prefix is used for iSCSI-qualified names and the eui prefix is used for Institute of Electrical and Electronics Engineers (IEEE) iSCSI names. To ensure the free movement of network HBAs between hosts without carrying over the SCSI state information, iSCSI initiator names are associated with iSCSI nodes instead of with network adapter cards.

  • Page 89: Reviewing How Targets (Reo Devices) And Initiators Are Associated

    Setup Guide Reviewing How Targets (REO Devices) and Initiators are Associated After you have named the targets and initiators (described later in this chapter), you must assign them to each other in pairs. This must be performed both on the REO Appliance by using the REO Appliance software console and on the application or backup server by using the iSCSI initiator management tools.
  • Page 90 Overland Storage REO 9000 with ProtectionPAC Software Verify that the iSCSI Target Name on the REO Appliance matches the target name on the backup server. For example, if one of the volumes on the REO Appliance is named idevice.name0, this is the iSCSI Target Name. The target name on the...

  • Page 91: Configuring Targets (Reo Devices And External Devices) And Initiators

    Setup Guide Match the iSCSI initiator name on the REO Appliance to the initiator name on the backup server. For example, if one of the volumes on the REO Appliance is named idevice.name0, this is the iSCSI Target Name. You must assign at least one initiator to this target (if you do not, you will not be able to access the disk).

  • Page 92: Configuring Reo Devices (Targets) And Initiators

    Overland Storage REO 9000 with ProtectionPAC Software Configuring REO Devices (Targets) and Initiators In the left pane, under REO Device Menu, click REO Device Configuration. Click REO Device Configuration. The iSCSI Target Name fields are assigned default values of idevice.name0 through idevice.name23 (JBOD); idevice.name0, idevice.name1, idevice.name12, and idevice.name13 (RAID 0 or 5,...
  • Page 93 Setup Guide To change an iSCSI Target Name, type the new name in the text box, and then click Submit. To change a target’s name, type the new name in this box, and then click Submit. From the REO Device ID list, select the device for which you want to add initiators, and then click Add New Initiators.
  • Page 94 Overland Storage REO 9000 with ProtectionPAC Software The iSCSI initiator name entered here must match the name of the iSCSI initiator on the associated backup server. Tip: To copy the initiator name if you are using the Microsoft initiator driver and then paste it here, use the initiator configuration tool. Click the Initial Settings tab, highlight the initiator node name, click Edit, and copy the initiator node name.

  • Page 95: Configuring The Iscsi Initiator With Target (Reo Device) And Initiator Assignments

    Setup Guide From the REO Device ID list, select the ID for the target to which you are assigning this initiator. Click Submit. Repeat step 3 through step 7 for each target. Configuring the iSCSI Initiator with Target (REO Device) and Initiator Assignments On each applicable server, use the management tool that came with your iSCSI initiator to specify the target (REO Device) information.

  • Page 96: Configuring External Devices (Targets) And Initiators

    Overland Storage REO 9000 with ProtectionPAC Software Configuring External Devices (Targets) and Initiators This process is similar to the steps outlined earlier for configuring REO devices. For detailed information, refer back to Configuring REO Devices (Targets) and Initiators. In the left pane, under External Device Menu, click External Device Configuration.

  • Page 97: Configuring The Iscsi Initiator With Target (External Device) And Initiator Assignments

    Setup Guide In the iSCSI Initiator Name box, enter a unique name (up to 223 alphabetical or numerical characters) of an authorized initiator for the target. Enter the unique name of the initiator, select the ID, and click Submit. (Optional) In the Initiator IP Address box, if you want to use an additional level of authentication, use dotted decimal notation to enter the IP address of the backup server.
  • Page 98 Overland Storage REO 9000 with ProtectionPAC Software Associating Targets (Devices) and Initiators...

  • Page 99: Working With The Reo 9000

    Working with the REO 9000 CHAPTER This chapter provides a few tips on working with the REO Appliance including: Logging on to the Web interface. Reviewing the information displayed in the REO Device Summary. Switching from one configuration to another.

  • Page 100: Understanding The Summary Pages

    Overland Storage REO 9000 with ProtectionPAC Software The REO Appliance console appears. Note: If multiple users log on to the console at the same time, the console saves the last update received. Understanding the Summary Pages The ProtectionPAC software includes a summary page that lists the REO Devices and another that lists the initiators.

  • Page 101: Reviewing The Reo Device Summary Page

    Setup Guide Reviewing the REO Device Summary Page The REO Device Summary page provides an immediate view of your REO Appliance and its status. The following shows two examples of what you might see on this page (what you see depends on how you configure your REO Appliance).

  • Page 102: Reviewing The Initiator Summary Page

    Overland Storage REO 9000 with ProtectionPAC Software Status. Indicates whether the device is Up or Down. In addition to using an Up or Down label, the color green indicates that the item is okay, orange indicates that the item is in an unprotected state (for example, initializing), and red indicates that the item is unavailable (for example, a disk is missing).

  • Page 103: Reviewing The External Device Summary

    Setup Guide Reviewing the External Device Summary The External Device Summary page provides an immediate view of the External Devices attached to the REO Appliance. The following explains each of the columns: REO Device ID. This entry is automatically designated by the REO Appliance.

  • Page 104: Reviewing How The Disk Drives Are Numbered

    Overland Storage REO 9000 with ProtectionPAC Software Reviewing How the Disk Drives are Numbered Numbering begins with the disk in the upper-left corner (disk 0) and moves from left to right. Understanding What the LEDs Represent The front of the appliance includes several LED lights. If an LED for a port (network connection) is blinking, it indicates that the port is in use.

  • Page 105: Powering Down The Reo Appliance

    Setup Guide Powering Down the REO Appliance To ensure preservation of data on the REO Appliance, do not turn off the appliance using the power button on the REO Appliance. You must verify that none of the initiators have active connections, and you should use the Shutdown/Restart option in the software console to power down the REO Appliance.
  • Page 106 Overland Storage REO 9000 with ProtectionPAC Software In the software console, under System Menu, click Maintenance. Click Maintenance. In the System Maintenance page, under Shut Down/Restart, click the applicable button. If you want to shut down the REO Appliance briefly and then automatically restart it, click Restart.

  • Page 107: Expanding Storage Capacity (Scalability)

    This chapter explains how to add one or more additional REO Appliance appliances to expand the storage capacity in an iSCSI or FC environment. If you are using the 12-disk version of the REO 9000 and you subsequently purchased the additional 12-disk upgrade kit, it also describes how to add the additional disks to the appliance.

  • Page 108: Setting Up Additional Reo Appliances In An Fc Topology

    Overland Storage REO 9000 with ProtectionPAC Software Important: Because each appliance (the primary REO Appliance and each associated REO Appliance) has its own console, change the default values for the iSCSI Target Name fields on the REO Device Configuration page, and change the REO Name and REO Description fields (the default is REO) under System Information on the System Configuration page so that all names are unique.
  • Page 109 Setup Guide The Fibre Channel ports on the back of the REO Appliance are numbered port 0 (bottom) and port 1 (top). Port 1 Port 0 Setting Up Additional REO Appliances in an FC Topology...

  • Page 110: Attaching Each Reo Appliance Separately

    Overland Storage REO 9000 with ProtectionPAC Software Attaching Each REO Appliance Separately Attach each REO Appliance in the set to a separate set of ports on the FC switch or hub. FC switch or hub FC switch or hub Expanding Storage Capacity (Scalability)
  • Page 111 Setup Guide Configure and manage each REO Appliance using the same instructions provided for the REO Appliance that it complements. Important: Because each appliance (the primary REO Appliance and each associated REO Appliance) has its own console, change the default values for the iSCSI Target Name fields on the REO Device Configuration page, and change the REO Name and REO Description fields under System Information on the System Configuration page so that all names are unique.

  • Page 112: Expanding The Capacity Of A Reo 9000 By Adding Disk Drives

    Expanding the Capacity of a REO 9000 by Adding Disk Drives If you initially purchased a REO 9000 with 12 disks and subsequently purchased the upgrade for an additional 12 disks, complete the following steps to install the additional disks.
  • Page 113 Repeat these steps until there are no disks remaining in the FREE DRIVE POOL and a Create button is no longer available. (For more information, see Selecting a RAID Configuration on page 65.) Expanding the Capacity of a REO 9000 by Adding Disk Drives...
  • Page 114 Overland Storage REO 9000 with ProtectionPAC Software If you are using a RAID configuration with logical volumes, use the Logical Volume Management page to expand the size of the existing volumes or create additional volumes. For more information on creating logical volumes, see...

  • Page 115: Appendix A Sharing Access To A Reo 9000 Between Multiple Systems

    If you do not use the scripts, you might experience errors (for example, “Disk not ready” or “Backup device not ready”) when an initiator attempts to access a disk that is currently being controlled by another initiator. Sharing Access to a REO 9000 Between Multiple Systems...

  • Page 116: Configuring Devices As Shared Devices

    Access the mapped network drive \\REO\programs. Open the scripts folder, and select the ovlndstart.exe and ovlndstop.exe files. Copy these files to each applicable server. Sharing Access to a REO 9000 Between Multiple Systems...

  • Page 117: Accessing A Shared Device

    Tip: For specific instructions related to some of the backup software products currently supported by the REO Appliance, see the applicable Application Notes on the Overland Storage Web site at: www.overlandstorage.com Accessing a Shared Device After you have completed configuration of the targets and initiators, the REO Appliance makes each REO Device (target) appear as a removable disk on your servers.
  • Page 118 Overland Storage REO 9000 with ProtectionPAC Software Sharing Access to a REO 9000 Between Multiple Systems...

  • Page 119: Appendix B Basic Troubleshooting

    If a peripheral does not work, make sure that all connections are secure. Using the SoftKey Reset Option Use this option, which is available via the System Maintenance page, only when you are instructed to do so by Overland Storage Technical Support. Important: If you click Reset, your network- and system-configuration settings will be returned to the factory defaults.

  • Page 120: Sending The Log Files To Technical Support

    Sending the Log Files to Technical Support The REO Appliance creates and maintains log files that contain diagnostic information intended for use by Overland Storage Technical Support in troubleshooting issues you might encounter. The logs are updated every 60 seconds, with new information appended to the beginning of the applicable file.

  • Page 121: Reo Appliance Does Not Start

    Make sure that the key is functional by inserting it into a USB port on your management system and verifying that you can view the contents. If these steps do not solve the problem, contact Customer Support at Overland Storage. For contact information, see Customer Support on page 159.

  • Page 122: Unable To Log On To The Console

    Overland Storage REO 9000 with ProtectionPAC Software Unable to Log On to the Console If you are unable to log on to the REO Appliance console, it might be because you are using Internet Explorer and the privacy setting is set above Medium (the console is a Web-enabled program that requires the use of cookies;...

  • Page 123: Internet Explorer Does Not Redirect From Ip Address On Windows Server 2003

    Setup Guide Internet Explorer Does Not Redirect from IP Address on Windows Server 2003 If you access the REO Appliance console using Internet Explorer running on Windows Server 2003, you might see a blank screen after you enter a valid IP address for the REO Appliance to which you are trying to connect.

  • Page 124: Browser Does Not Reflect Changes Made From Another System Or Browser Window

    Overland Storage REO 9000 with ProtectionPAC Software In the Add this Web site to the zone box, type the IP address for the REO Appliance, and click Add. To dismiss the Trusted sites dialog box, click Close, and then click OK to save your changes and close the Internet Options dialog box.

  • Page 125: Unable To Connect To The Disks Via Windows Explorer

    Setup Guide Unable to Connect to the Disks via Windows Explorer If you are unable to access the disks on the REO Appliance, it might be because the system or a disk on the appliance is malfunctioning, because the disks were reformatted using a file system other than NTFS, or because the disks are not formatted.
  • Page 126 Overland Storage REO 9000 with ProtectionPAC Software Check the ALARM MESSAGES section to see if there are any alerts regarding the disks. These messages (also known as asynchronous event notifications) display additional information about each disk that might not be displayed in an alert e-mail.

  • Page 127: Perpetual Loop Of Audio Alerts

    Setup Guide If you are trying to view the disks from a Windows NT system, make sure that the disks are formatted as NTFS volumes. The disks are factory-formatted using NTFS 4. If you reformat the disks as another type of file system (such as FAT or FAT32), you will not be able to access the disks using Windows NT.

  • Page 128: I Forgot The New Password Or Logon Name

    Overland Storage REO 9000 with ProtectionPAC Software I Forgot the New Password or Logon Name If you change the default name and password that you use to log on to the console and subsequently forget the new information, use the following steps to locate the required information.

  • Page 129: Lost Or Damaged Reo Softkey Or Files Accidentally Deleted From The Key

    If you purchased multiple units, note that the keys are not interchangeable. Note the serial number of your REO Appliance, which is located on the exterior of the appliance. Contact Customer Support at Overland Storage. For contact information, see Customer Support on page 159.
  • Page 130 Overland Storage REO 9000 with ProtectionPAC Software Log on to the software console. In the left pane, under Volume Menu, click Physical Volume Management. Click Physical Volume Management. Basic Troubleshooting...
  • Page 131 If this message appears, replace the applicable disk with a spare disk (for more information, see Purchasing a Spare Disk Drive page 144). If the REO Appliance continues to report a problem after you replace the disk, contact Overland Storage Technical Support (for more information, see Customer Support on page 159).

  • Page 132: Re-Creating A Raid 0 Volume

    Overland Storage REO 9000 with ProtectionPAC Software Re-Creating a RAID 0 Volume Make sure that none of the initiators (servers) have active connections with the REO Appliance. For example, in the iSCSI Initiator Properties dialog box for the Microsoft initiator, you can check the Active Sessions tab to determine if there is a connection that needs to be terminated.
  • Page 133 Setup Guide In the left pane, under Volume Menu, click Physical Volume Management. Click Physical Volume Management. Determining Whether a Disk Drive is Faulty or There is a Problem with the REO Appliance...
  • Page 134 Overland Storage REO 9000 with ProtectionPAC Software In the Physical Volume Management page, click the Create button for the set of disks currently in the FREE DRIVE POOL section. Click Create. When the confirmation message appears, click OK. Basic Troubleshooting...
  • Page 135 Purchasing a Spare Disk Drive. If the REO Appliance continues to report a problem after you replace the disk, contact Overland Storage Technical Support (for more information, Customer Support on page 159). Determining Whether a Disk Drive is Faulty or There is a Problem with the REO Appliance...

  • Page 136: Rebuilding A Volume (Raid 5 Without Hot Spare)

    Overland Storage REO 9000 with ProtectionPAC Software Rebuilding a Volume (RAID 5 Without Hot Spare) When an issue arises with a disk in a RAID 5 configuration, the disk in question moves to the FREE DRIVE POOL section and the volume has a Status of DEGRADED.
  • Page 137 Setup Guide For example, in the iSCSI Initiator Properties dialog box for the Microsoft initiator, you can check the Active Sessions tab to determine if there is a connection that needs to be terminated. Log on to the software console. In the left pane, under Volume Menu, click Physical Volume Management.
  • Page 138 Overland Storage REO 9000 with ProtectionPAC Software In the Physical Volume Management page, click the Rebuild button for the volume whose Status is DEGRADED. For the volume whose Status is DEGRADED, click Rebuild. When the confirmation message appears, click OK.
  • Page 139 Setup Guide The system tries to use the disk that is currently in the FREE DRIVE POOL section to rebuild the volume. While in work, the Status of the volume is REBUILDING. The process will either succeed or fail. Determining Whether a Disk Drive is Faulty or There is a Problem with the REO Appliance...
  • Page 140 Overland Storage REO 9000 with ProtectionPAC Software If the process succeeds, the disk returns to the volume, the Status is OK, and REMOVE buttons become available for the disks. If the Status is OK, you can resume normal operations with the REO Appliance.

  • Page 141: Re-Creating A Hot Spare (Raid 5 With Hot Spares)

    Setup Guide Re-Creating a Hot Spare (RAID 5 With Hot Spares) When an issue arises with a disk in a RAID 5 configuration and you are using hot spares, the disk in question moves to the FREE DRIVE POOL section, and the system automatically begins a rebuild process by using the disk initially designated as a hot spare.
  • Page 142 Overland Storage REO 9000 with ProtectionPAC Software For example, in the iSCSI Initiator Properties dialog box for the Microsoft initiator, you can check the Active Sessions tab to determine if there is a connection that needs to be terminated. Log on to the software console.
  • Page 143 Setup Guide In the Physical Volume Management page, click the Hot Spare button next to the disk in the FREE DRIVE POOL section. Click Hot Spare. When the confirmation message appears, click OK. Determining Whether a Disk Drive is Faulty or There is a Problem with the REO Appliance...

  • Page 144: Purchasing A Spare Disk Drive

    Overland Storage REO 9000 with ProtectionPAC Software The process will either succeed or fail. If the process succeeds, the disk moves from the FREE DRIVE POOL section to the HOT SPARE section. If the process fails, an error message similar to the following appears.

  • Page 145: Does The Appliance Automatically Start After A Power Outage

    Setup Guide Does the Appliance Automatically Start After a Power Outage? If the facility in which your REO Appliance is installed experiences an interruption in power, the appliance will not automatically run through the power-up sequence when power is restored. You must manually start the appliance.
  • Page 146 Overland Storage REO 9000 with ProtectionPAC Software Basic Troubleshooting...

  • Page 147: Appendix C Updating The Appliance

    Updating the Appliance APPENDIX Updates for your product might be available via the Overland Storage Web site. The update might be for the software, for the different instances of firmware on the appliance, or for both. Overland Storage recommends that you note what version of the product you have installed and check the Web site to see if an update is available.

  • Page 148: Checking For And Downloading Updates

    Overland Storage REO 9000 with ProtectionPAC Software In the System Maintenance page, under REO Information, note what is listed for Product Version. Checking For and Downloading Updates www.overlandstorage.com Go to the Overland Storage Web site at: Click SERVICE & SUPPORT.
  • Page 149 Setup Guide In the Sub-Categories section, click REO Software and Release Notes. Click here. In the list of results that appears, click the link to the applicable release to download the files. Click the applicable link. Checking For and Downloading Updates...
  • Page 150 Overland Storage REO 9000 with ProtectionPAC Software Because of the size of the upgrade file, you must download it from the FTP server. You can use either a file transfer protocol (FTP) or hypertext transfer protocol (HTTP) to download the files.

  • Page 151: Installing An Update

    Installing an Update Installing the upgrade does not affect any data that you currently have stored on the REO Appliance; however, Overland Storage strongly recommends that you back up any data on the appliance before you begin the upgrade process.
  • Page 152 Overland Storage REO 9000 with ProtectionPAC Software In the Update REO using Downloaded File section, type the path name to point to the file that you downloaded, or click Browse to point to it, and then click Submit. When the confirmation message appears, click OK.

  • Page 153: Updating The Firmware On The Fc Controller

    Setup Guide In the REO Information section, note that the Product Version now reflects the new version of the software. If applicable, the Flash Version might also be different. If you are using the FC-enabled version of the product, complete the steps in the next section to determine whether an update for the firmware on the FC controller is available.
  • Page 154 Overland Storage REO 9000 with ProtectionPAC Software When the confirmation message appears, click OK to continue. When the following message appears, attach the FC cables to the appliance. Wait approximately five minutes before logging back on to the REO Appliance.

  • Page 155: Appendix D Specifications

    Specifications APPENDIX This appendix lists the specifications for the REO Appliance. Capacity Disk Drives Twelve or Twenty-four SATA × 250 or 400 Raw Capacity 9.6 terabyte (TB) RAID Levels JBOD, RAID 0, RAID 5 with hot spare Host Interfaces Hardware Two GbE Ports (RJ45) One Management Port (RJ45) Two Fibre Channel Ports (LC)

  • Page 156: Electromagnetic Emission

    Overland Storage REO 9000 with ProtectionPAC Software Altitude –984 to 10,000 feet (–300 to 3,048 meters) Shock 10 G (11 milliseconds half sine) Vibration .25 G swept sine (5–250–5 Hz) no errors Non-operating Humidity 10% to 95% non-condensing Temperature –40° to 140°F (–40° to 60°C) Altitude –984 to 39,370 feet (–300 to 12,000 meters)

  • Page 157: Japan Voluntary Control Council For Interference (Vcci)

    Setup Guide communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Japan Voluntary Control Council for Interference (VCCI) Translation This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI).

  • Page 158: Declaration Of Conformity

    Overland Storage REO 9000 with ProtectionPAC Software Declaration of Conformity Specifications...

  • Page 159: Appendix E Customer Support

    Check the Web site: Updates and Release Notes for the latest versions of the REO Appliance products are available from the Overland Storage Web site. The Release Notes include guidelines for upgrading the software and firmware, describe modifications and enhancements made to the product, and identify issues that you should be aware of when using the product.

  • Page 160: Locating Additional Information For Your Product

    Overland Storage REO 9000 with ProtectionPAC Software You can use the Product Selector to select a product and view information about it. Locating Additional Information for Your Product www.overlandstorage.com Go to the Overland Storage Web site at: Click SERVICE & SUPPORT.
  • Page 161 Setup Guide If you still have a question, use the following contact information: Contact Worldwide Headquarters Overland Storage, Inc. 4820 Overland Avenue San Diego, CA 92123 Toll Free: 1.800.729.8725 Tel: 1.858.571.5555 Fax: 1.858.571.3664 Sales Telephone: 1.858.571.5555 Fax: 1.858.571.3664 E-mail: sales@overlandstorage.com...
  • Page 162 Overland Storage REO 9000 with ProtectionPAC Software Customer Support...

  • Page 163: Glossary And Acronym List

    Glossary and Acronym List Application server. A networked computer on which production programs are running. The programs on an application server typically handle application interaction between an end-user’s browser-based programs and a company’s back-end database or business applications. (While the application server runs the programs and processes requests, the actual programs and data are usually stored on a file server.) Backup server.
  • Page 164 Overland Storage REO 9000 with ProtectionPAC Software iSCSI uses standard Ethernet switches and routers to move the data from server to storage. It also allows IP and Ethernet infrastructure to be used for expanding access to storage area network (SAN) storage and extending SAN connectivity across any distance.
  • Page 165 Setup Guide REO Device ID. The SCSI target presented to the initiators. SAN. Storage-area network SCSI. Small Computer System Interface Target. The target is a resource that receives and executes client requests. TCP/IP. Transmission Control Protocol/Internet Protocol TOE. TCP offload engine U (as in 2U).
  • Page 166 Overland Storage REO 9000 with ProtectionPAC Software Glossary and Acronym List...

  • Page 167: Index

    Index systems used in the backup process 61 tape devices 73, 81 accessing targets and initiators 91 appliance, prohibited 120 time and date 60 software console 99, 122 tracking information 41 adding with the REO SoftKey 31 additional disks 112 connecting appliances 107, 108 Data Port 1 27...
  • Page 168 Overland Storage REO 9000 with ProtectionPAC Software expanding capacity linear tape-open (LTO-2) devices adding appliances 107, 108 creating 73, 81 adding disks to an appliance 112 emulating 16 External (SCSI) Devices local-area network (LAN) 11, 13, 26 changing target name 84...
  • Page 169 Setup Guide REO SoftKey (TCP/IP) 11 backing up (post-configuration) 97 troubleshooting 119 backing up (pre-configuration) 32 alarm 127 connecting 36 appliance does not start 121 deleted files from 129 beeping 127 editing configuration file on 33 changes not reflected in second browser win- lost or damaged 129 dow 124 overview 31...
  • Page 170 Overland Storage REO 9000 with ProtectionPAC Software Index...

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