Uniform Call Distribution (Ucd) - Siemens HiPath Series Operating Instructions Manual

Using Other Team Functions
Step by Step
Program/Service
UCD?
* 401=Log on?
#401=Log off?
qhde rhde
or
Program/Service
UCD?
#402=Not available?
* 402=Available?
rhdf qhdf
or
90

Uniform Call Distribution (UCD)

If this function has been configured (contact your serv-
ice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
Enter the code for "Log on" or "Log off".
o
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
Enter the code for "Not available" or "Available".