Toshiba e-STUDIO5520c Troubleshooting Manual page 6

Cannot print properly with AppleTalk print........................................................................... 68
Client Problems ..................................................................................................................... 69
Checking the client status.................................................................................................... 69
Hardware Problems................................................................................................................ 70
Startup page not printed ...................................................................................................... 70
Print jobs not output ............................................................................................................ 70
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 72
Cannot E-mail my scans...................................................................................................... 72
Cannot find the data saved in the shared folder.................................................................. 72
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 74
e-Filing Web Utility terminates the session.......................................................................... 74
Numerous sub windows repeatedly appear ........................................................................ 74
Displaying the items in the Contents Frame takes a long time............................................ 74
Error messages ................................................................................................................... 75
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 78
Cannot locate the equipment in the network ....................................................................... 78
Cannot locate the equipment with Local Discovery............................................................. 79
Equipment does not respond to ping command .................................................................. 80
LDAP Search and Authentication Problems........................................................................ 81
Network shutdown occurs or touch panel disabled after LDAP search............................... 81
LDAP authentication takes a long time................................................................................ 81
Printing Problems (Network Related) ................................................................................... 82
SMB print and Point&Print in a Windows operating system environment ........................... 82
Raw TCP or LPR print in a Windows operating system environment ................................. 82
IPP print in a Windows operating system environment ....................................................... 83
Novell print in a NetWare environment................................................................................ 83
Macintosh environment ....................................................................................................... 84
UNIX/Linux environment...................................................................................................... 84
Network Fax (N/W-Fax) Driver Problems.............................................................................. 85
N/W-Fax Driver Installation Error Messages ....................................................................... 85
N/W-Fax Driver General Errors ........................................................................................... 86
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 90
Error Messages ...................................................................................................................... 92
Error Codes............................................................................................................................. 96
Error codes on print jobs ..................................................................................................... 96
Error codes on transmission and reception ......................................................................... 98
Error codes on scan jobs................................................................................................... 101
4 CONTENTS