Screening Calls; Guide For Screening Calls - U-Line Echelon CO2075FF Service And Parts Manual

Design Features Performance

GUIDE FOR SCREENING CALLS

U-line's warranty does not cover customer education calls. It has been reported that as high as 50% of all
service calls performed are customer education calls.
The following guide has been developed to help screen calls on the most common customer education
issues. It can be used by persons scheduling service calls. Questions to ask before scheduling a service
call:
CUSTOMER
COMPLAINT
The unit is not cold enough!
• Are you familiar with the factory specifications for this unit? (Many factors can cause these figures to
vary: ambient temperature, application, amount of use, etc.)
• Is the door sealing properly? If the door is not sealed properly, it allows heat into the unit. U-Line's war-
ranty is 90 days for door adjustments.
• Is the condenser clean? U-Line's warranty does not cover cleaning the condenser.
• Is the unit behind closed doors? The unit must have free air flow to the front grille.
• Did you try turning the temperature control colder? Turning the control knob clockwise is colder. Be
sure to allow 24 hours between temperature control adjustments.
• For Wine Captain Units Only - Is the light on constantly to display the wine? If the light is on
constantly, this could cause the unit to run warmer.
CUSTOMER
COMPLAINT
The unit is frosting up!
• Are you familiar with the defrost technology of the unit?
• Is the door sealing properly? U-Line's warranty is 90 days for door adjustments.
• Has the door been left open?
• Is the unit in an application of heavy usage? Heavy usage or high ambient temperatures will cause a
unit to frost up.
CUSTOMER
COMPLAINT
The light on my Wine Captain never shuts off!
• Did you turn the ON/OFF switch near the base of the unit? The ON/OFF switch is for the light
operation only. When the switch is in the OFF position, the light will turn on only when the door is
open. When the switch is in the ON position, the light will be on constantly to display the wine. To
shut the unit OFF, turn the temperature control all the way counterclockwise.
Model Numbers
2075WC, 2015WC
2075R, 2015R
2075RF
CO2075FF, U-CO29FF
Defrost Technology
Manual Defrost
Cycle Defrost
Frost Free

SCREENING CALLS

Approximate Temperatures
60° top rack /55° middle/ 45° bottom
38°
38° fresh food, 0° freezer
38° fresh food
Model Numbers
BI•2015
2075R, 2015R, 2075WC, 2015WC
CO2075FF, 2075RF, U-CO29FF
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