Axis Support - Axis Q7404 User Manual

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4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the

Power and Status LEDs and flashing green or amber on the Network LED.

5. Reinstall the encoder, referring to the installation guide.

If the emergency recovery procedure does not get the encoder up and running again, please contact Axis support at

www.axis.com/techsup/

Axis Support

If you contact Axis Support, please provide a Server Report and a detailed description of the problem to help us solve your

problem expediently.

The Server Report contains important information about the server and its software, as well as a list of the current

parameters. The Access Log is included in the Server Report. Go to Setup > System Options > Support > Support Overview

to generate a Server Report.

AXIS Q7404 - Troubleshooting

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