Troubleshooting - Axis 210A User Manual

AXIS 210A/211A - Troubleshooting
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Troubleshooting

Checking the Firmware
One of your first actions when troubleshooting a problem should be to check the firmware
version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in your camera can be seen on the page Setup > Basic
Configuration.
Upgrading the Firmware
Firmware is software that determines the functionality of the camera. When you upgrade
the firmware with a file from the Axis Web site, your camera receives the latest available
functionality. Always read the upgrade instructions and release notes available with each
new release, before updating the firmware.
Note:
Preconfigured and customized settings are saved when the firmware is upgraded (providing the features
are available in the new firmware) although this is not guaranteed by Axis Communications. Always read
the instructions and release notes available with each new release, before upgrading the firmware.
1. Save the firmware file to your computer. The latest version of the firmware is
available free of charge from the Axis Web site at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the camera's web pages.
3. In the Upgrade Server section, browse to the desired firmware file on your
computer. Click Upgrade.
Notes:
After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if
you suspect the upgrade has failed.
Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process
fails and the unit becomes unresponsive. A flashing red Status LED indicates a failed
upgrade. To recover the unit, follow the steps below. The serial number is found on the
label attached to the bottom of the camera.