Appendix B Technical Support Procedures - Equinox Systems MEGAPORT Hardware Reference Manual

APPENDIX B
TECHNICAL SUPPORT PROCEDURES
Equinox makes every effort to ensure that your MEGAPORT board is of
top quality in all respects. If you have a problem with your MEGAPORT
board we ask you to follow these steps before you call:
Read the appropriate hardware and software reference
manuals and any release notes which describe the proce-
dure you are trying to perform.
Check the Equinox MEGAPORT Bulletin Board System. To
access the board, simply call (954) 746-0282 with any speed
modem and use N-8-1 or E-7-1 parameters. Just follow the
prompts to answer a few identifying questions.
Contact the distributor from whom you purchased the
board. Equinox authorized distributors are fully trained on
MEGAPORT and MEGAPLEX products and are authorized
to handle technical support, service, returns and warranty
claims.
If you still need assistance after calling your distributor or
other point of purchase, call Equinox Technical Support at
(954) 746-9000. You can also fax problem reports, bugs,
questions to us at (954) 746-9101. Please have the follow-
ing information available when you call:
Board Type:
Serial Number:
Date of Purchase:
Place of Purchase:
Operating System:
Operating System Version:
Device Driver Version:
Computer Make & Model:
Other Boards in Machine:
Description of Problem:
Technical Support Procedures 57