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Support Procedures
Technical Support
Procedures
Support Procedures
Equinox systems has made every effort to ensure that your Megaport
SuperSerial Technology Board is of top quality in all respects. If you
have a problem, please follow these steps:
1.
Read the appropriate hardware and software manuals and any
release notes which describe the procedure you are trying to
perform.
2.
Check the Equinox Bulletin Board. To access the board, call
(954) 746-0282 with any speed modem using N-8-1 as the
communications parameters.
3.
Contact the distributor from whom you purchased the board.
Equinox authorized distributors are fully trained on
SuperSerial Port products and are authorized to handle
technical support, service, returns and warranty claims.
4.
If you still need assistance after calling your distributor or other
point of purchase, call Equinox Technical Support at
(954) 746-9000. You can also send problem reports, bug reports
and questions to our fax number: (954) 746-9101 or e-mail
address:
support@equinox.com
information available when you place your call:
Board Type:
Serial Number:
Date of Purchase:
Place of Purchase:
Operating System:
Operating System Version:
Device Driver Version:
Computer Make & Model:
Other Boards in Machine:
Description of Problem:
. Please have the following
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