Avaya one-X Deskphone Edition Installation And Maintenance Manual
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Avaya one-X Deskphone Edition Installation And Maintenance Manual

Avaya one-X Deskphone Edition Installation And Maintenance Manual

For 9600 series sip ip telephones
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Avaya one-X™ Deskphone Edition
for 9600 Series SIP IP Telephones
Installation and Maintenance Guide
Release 2.0
16-601943
Issue 2
December 2007

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  • Page 1 Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Installation and Maintenance Guide Release 2.0 16-601943 Issue 2 December 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ......About This Guide ........Intended Audience.
  • Page 4 Contents Signaling Protocol Identifier ......Configuring SIP Settings ....... Configuring Time Server Settings .

  • Page 5: Chapter 1: Introduction

    This document is intended for personnel who install and administer the 9600 Series SIP IP Telephones. CAUTION: Avaya does not provide product support for many of the products mentioned in CAUTION: this document. Take care to ensure that there is adequate technical support available for the servers involved, including, but not necessarily limited to, HTTP, HTTPS, and DHCP servers.

  • Page 6: Document Organization

    LAN administrator. Chapter 4: Maintaining Describes maintenance actions like downloading telephone 9600 Series SIP IP software from the Avaya support Web site and customizing Telephones system values. Chapter 5: Troubleshooting Describes error conditions and messages that might occur Guidelines during the installation of the 9600 Series SIP IP Telephones.
  • Page 7 Edition for 9600 Series SIP IP Telephones Administrator Guide. Link Layer Discovery Protocol (LLDP) - 9600 Series SIP IP Telephones now support link layer discovery protocol. See the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide for information.
  • Page 8 Introduction New, Revised, and Deleted Configuration Parameters - The following configuration parameters have been added for this release: CALL_TRANSFER_MODE ● CALLFWDADDR ● CALLFWDDELAY ● CALLFWDSTAT ● CNAPORT ● CNASRVR ● CONFIG_SERVER_SECURE_MODE ● COVERAGEADDR ● DIALPLAN ● DOT1X ● DOT1XEAPS ● DOT1XSTAT ●...

  • Page 9: Online Documentation

    9600 Series SIP IP Telephone technical and end user documentation. Appendix C: Related Documentation for Web sites that list related, non-Avaya documents, such as those published by the Internet Engineering Task Force (IETF) and the International Telecommunication Union (ITU).

  • Page 10: Customer Support

    Introduction Customer Support For 9600 Series SIP IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support 10 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...

  • Page 11: Chapter 2: 9600 Series Sip Ip Telephone Installation

    Introduction The 9600 Series SIP IP Telephones use Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing Avaya IP Solutions platform. The 9600 Series SIP IP Telephones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP Addresses and HTTP or HTTPS to download new software versions or customized settings for the telephones.

  • Page 12: Software

    9600 Series SIP IP Telephone Installation Series SIP IP Telephones, see the instructions boxed with the telephone. Wall or desk mount instructions are also available on the Avaya support Web site http://www.avaya.com/support. Software The 9600 Series IP Telephones ship from the factory set to the H.323 protocol. To run the telephones in a SIP environment, you must convert the telephone(s) to SIP settings.
  • Page 13 The SIP upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. If applicable, the Voice Mail server is administered as described in the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 14: Converting Software On 9600 Series Ip Telephones

    Instructions. Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Stand ● Instructions. Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Wall Mount ● Instructions. IP telephones ship from the factory with H.323 software. Existing installations might also have many IP telephones running H.323 software. For instructions on how to convert between H.323 and SIP software, see...

  • Page 15: Converting 9600 Series Ip Telephones

    HTTP server and both SES and CM must be configured with the appropriate SIP parameters. To convert an individual telephone from SIP to H.323, Avaya Communication Manager (CM) must be configured with the appropriate H.323 parameters.
  • Page 16 9600 Series SIP IP Telephone Installation Table 1: H.323 to SIP and SIP to H.323 Conversion Chart To convert this To this type of type of Environment telephone telephone Then: SIP-centric H.323 factory set No action is required because the Signaling Protocol Identifier (SIG) defaults to SIP.

  • Page 17: Assembling The 9600 Series Sip Ip Telephone

    Assembling the 9600 Series SIP IP Telephone Assembling the 9600 Series SIP IP Telephone CAUTION: Be careful to use the correct jack when plugging in the telephone. The jacks are CAUTION: located on the back of the telephone housing and are flanked by icons to represent their correct use.
  • Page 18 9600 Series SIP IP Telephone Installation Figure 1: Connection Jacks on a 9620 Series SIP IP Telephone IEEE 18 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...
  • Page 19 Assembling the 9600 Series SIP IP Telephone Figure 2: Connection Jacks on a 9630 & 9640 Series SIP IP Telephone IEEE Issue 2 December 2007...
  • Page 20 9600 Series SIP IP Telephone Installation Figure 3: Connection Jacks on a 9630G & 9640G Series SIP IP Telephone IEEE 20 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...

  • Page 21: Dynamic Addressing Process/Telephone Startup

    14 to understand the requirements for converting factory-set H.323 telephones to SIP and make any changes necessary to suit your particular environment. Also, ensure that both Avaya Communication Manager (CM) and SIP Enablement Services (SES) are properly set up for your telephone environment.
  • Page 22 The Avaya one-X™ name and logo display. 3. The system initialization value for the language file in use is checked for a non-null value, in which case the text strings in the language file named by that value are used for text display.
  • Page 23 Dynamic Addressing Process/Telephone Startup 5. The telephone displays the speed of the Ethernet interface in Mbps, that is, 10, 100, or 1000. The message No Ethernet displays until the software determines whether the interface is 10 Mbps, 100 Mbps, or 1000Mbps. Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note:...
  • Page 24 9600 Series SIP IP Telephone Installation 11. When connected, the telephone looks for an upgrade script file. 12. The HTTP server sends and identifies an upgrade script, gets the settings file, the language file, and any firmware updates. The GET message might have to be sent several times. Each time the GET message is sent, the URI for the current HTTP request displays.
  • Page 25 Dynamic Addressing Process/Telephone Startup 4. If a connection to the SCEP server is successfully established, if the value of the configuration parameter MYCERTWAIT is 1, SCEP remains in progress until the request for a certificate is granted or rejected. 5. If the request for a certificate is granted, SCEP: Successful displays on the Title line for at least one second, and remains until it is replaced by a subsequent display.
  • Page 26 Selecting “no” causes the telephone to operate in the Visiting User mode, where an inactivity timer will log the user off after a predetermined time. For more information about this feature, see the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 27: Chapter 3: Local Administrative Options

    HTTP server. Chapter 4: Maintaining 9600 Series SIP IP Telephones and “9600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. CAUTION: Only trained installers or technicians should perform local (craft) procedures.

  • Page 28: Accessing Local (Craft) Procedures

    Local Administrative Options Accessing Local (Craft) Procedures Note: Local procedures can only be invoked when the local (dialpad) procedure status Note: system value (PROCSTAT) is “0”, giving full access to local procedures. Note: The factory-set default Craft Access Code is 27238. Note: During Telephone Startup: 1.

  • Page 29: Entering Data For Administrative Options

    Entering Data for Administrative Options Entering Data for Administrative Options This section applies to all 9600 Series SIP IP Telephones and describes how to enter data for administrative options. 1. The first application line on any screen is automatically highlighted (selected) when the telephone displays the screen.
  • Page 30 Local Administrative Options Note: Unless otherwise prohibited using administration, a user can view but not change Note: most of the parameters associated with Craft procedures. For more information, see the applicable users guide(s). Shown As Craft Procedure Purpose 802.1X Set the 802.1X operational Setting the 802.1X Operational mode Mode...

  • Page 31: Setting The 802.1X Operational Mode

    802.1X pass-thru and the DOT1XSTAT configuration parameter must be set to “1” or “2” for the telephone to support supplicant operation. For more information, see the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 32: Static Addressing Installation

    Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the increased opportunities for text entry errors associated with static addressing, Avaya strongly recommends that a DHCP server be installed and static addressing avoided. 32 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...
  • Page 33 Static Addressing Installation Use the following procedure to invoke manual address information programming. 1. When you select ADDR from the Admin Procedure Screen, the Static Addressing Local Procedure screen displays as follows with the prompt “Select address to change.”: Static Addressing screen Line Description and (Configuration Parameter Value) Use DHCP...

  • Page 34: Disable/Enable Automatic Gain Control

    Local Administrative Options 4. Press Save to store the new setting and redisplay the Admin Procedures screen or Cancel to return to the Admin Procedures screen without saving the value entered. Once the new values are stored, the telephone is reset. If a new boot program is downloaded from the HTTP/HTTPS server after you enter static addressing information, you must reenter your static addressing information.

  • Page 35: Disable/Enable Debug Mode

    Disable/Enable Debug Mode The Clear option erases all administered data — static programming, file server and call server programming, and user settings, and restores all such data to default values. This option does not affect the software load itself. If you have upgraded the telephone, the telephone retains the latest software.

  • Page 36: Group Identifier

    Local Administrative Options 1. When you select DEBUG from the Admin Procedures Screen, the following text displays: Debug Mode where the setting shown is the text string associated with the current system value of DEBUG, defined as: “On” if the DEBUG_ENABLED system value is “1”. ●...

  • Page 37: Interface Control

    Interface Control Interface Control Use the following procedure to set or change the interface control value. 1. When you select INT... from the Admin Procedures Screen, the following text displays with a prompt to use the Right and Left navigation arrows to select a setting: Ethernet: Choice Selector PC Ethernet:...

  • Page 38: Disable/Enable Event Logging

    Log: Choice Selector Bar for the SYSLOG_LEVEL value defined below. Log Categories... Use only when directed to do so by Avaya Services. on/off Remote Logging nnn.nnn.nnn.nnn Remote Log Server where the text string is the wording associated with the current system value of SYSLOG_ENABLED (1 = Enabled;...

  • Page 39: Logout

    Logout 2. To change the Log or Remote Logging Enabled setting, press the Right (or Left) navigation arrow to cycle through the valid settings. When changing the Remote Log Server value, enter the IP Address to which syslog messages should be sent. When changing the Log value, depending on the current value, the next sequential text string or value is selected and displayed as the setting.

  • Page 40: Restart The Telephone

    Local Administrative Options The telephone resets from the beginning of registration, which might take a few minutes. A reset: Resets all system values and system initialization values except AUTH and AUTH_ONLY ● to default values. Resets call server values to their defaults. ●...
  • Page 41 Signaling Protocol Identifier 1. When you select SIG... from the Admin Procedure Screen, the telephone prompts you to use the Right and Left navigation arrows to select a setting and displays the following text: Setting: text string Choice Selector where the text string is the wording associated with the current system value of SIG, defined as: “Default”...

  • Page 42: Configuring Sip Settings

    Proxied or Peer-to-Peer. SIP_MODE SIP Domain: e.g., avaya.com SIP_DOMAIN Avaya Environment: Yes or No - indicates whether ENABLE_AVAYA_ only an Avaya environment (CM ENVIRONMENT & SES) is in effect. SIPSIGNAL TCP or TLS or UDP. Transport Type: SIPPROXYSRVR or IP Address...

  • Page 43: Configuring Time Server Settings

    Configuring Time Server Settings Configuring Time Server Settings Use this procedure to designate a server for Simple Network Time Protocol (SNTP) and to set corresponding values. 1. When you select SNTP... from the Admin Procedures Screen, the telephone displays the following settings and prompts you to enter the IP Address of the SNTP server: Changes this Description/Example...

  • Page 44: The View Administrative Option

    Local Administrative Options Use the following procedure to set the Site-Specific Option Number (SSON). 1. When you select SSON... from the Admin Procedures Screen, the following text displays: Setting: where the setting is the current system value of DHCP_SSON. 2. To change the setting, press the appropriate softkey(s) and use the dialpad to enter a valid SSON value between 128 and 255.

  • Page 45: Sip Proxy Server

    The View Administrative Option 1. When you select VIEW from the Admin Procedures Screen, the following text displays: Associated Configuration Setting Description Parameter Model Telephone Model, e.g., MODEL 9630 Application File The “big app” filename Boot File The “little app” filename Group One to three digit GROUP GROUP...
  • Page 46 Local Administrative Options 46 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...

  • Page 47: Chapter 4: Maintaining 9600 Series Sip Ip Telephones

    Downloading Software Upgrades The files necessary to operate the 9600 Series IP Telephones are available on the Avaya Web site at: http://www.avaya.com/support. You must select one of two software “bundles” to download the latest software, depending on whether your telephone environment is primarily SIP-centric or H.323-centric.

  • Page 48: Download Procedure

    The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.

  • Page 49: Updating The Settings File

    HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.

  • Page 50: The Group System Value

    Maintaining 9600 Series SIP IP Telephones LANGUAGES command in the 46xxsettings file before downloading a language file with the same filename. Note: Language files for 9600 Series SIP IP Telephones have a .xml filename Note: extension whereas language files for 9600 Series IP Telephones set to H.323 have a .txt filename extension.

  • Page 51: Chapter 5: Troubleshooting Guidelines

    HTTP/HTTPS server. See The View Administrative Option on page 44 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR Craft procedure to verify IP Addresses. See Static Addressing ●...

  • Page 52: Dtmf Tones

    DTMF "tones" as "telephone event" RTP packets per RFC 2833. Whether a non-SIP telephone hears these DTMF tones depends on whether the Avaya Communication Manager media resource converts the "telephone event" RTP packets into audio RTP packets.
  • Page 53 Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 9600 Series IP Telephones (continued) Message Cause/Resolution DHCP: CONFLICT CAUSE: At least one of the IP Addresses offered by the DHCP server conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP Address(es).

  • Page 54: Operational Errors And Status Messages

    DHCP or HTTP, as appropriate. CAUSE: This might be a firmware fault because the MAC address in memory is corrupted. RESOLUTION: Return the telephone to Avaya for repair. The message light on the telephone turns CAUSE: This is a hardware fault.
  • Page 55 Operational Errors and Status Messages Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued) Condition Cause/Resolution The telephone was AND no lights are lit CAUSE: Loss of power. working, but does on the telephone and RESOLUTION: Check the connections between not work now, the display is not lit.
  • Page 56 RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the telephone. One or more Quality of Service (QoS) features should be implemented...
  • Page 57 RESOLUTION: Map the extension on the off-pbx-telephone station-mapping form, a sample of which appears in Appendix C of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. CAUSE: Possible error in SIG group configuration on CM, which indicates the default region for the SIP trunk to Communication Manager.
  • Page 58 AND the setting being CAUSE: The user changed the time format properly, ignored is the using the Avaya Menu Options & Settings. TIMEFORMAT RESOLUTION: None; the user wants the time setting. set that way. Telephone power is interrupted while the...

  • Page 59: Appendix A: Restart Scenarios

    Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: The file names used in this appendix are examples only. Your particular file Note: names are likely to be different.

  • Page 60: Boot File Needs To Be Upgraded

    2. During hardware initialization, the system initialization values for contrast and brightness are checked for non-null values, and set accordingly. The Avaya one-X™ name and logo display on sets with bit-mapped displays. 3. The system initialization value for the language file in use is checked for a non-null value, in which case the text strings in the language file named by that value are used for text display.
  • Page 61 Scenarios for the Restart Process message. In addition, a progress bar consisting of an unfilled black rectangle displays, centered on an Application Line below the logo image, as shown below. The rectangle fills from left-to-right as storage proceeds, with the filled percentage of the rectangle being approximately the same as the percentage of the file that has been stored.
  • Page 62 Restart Scenarios 8. VLAN verification and tagging occur. The following message displays: VLAN ID = n where n is the VLAN ID being used. 9. The DHCP server provides IP Addresses for the following hardware: The IP telephone ● The HTTP/HTTPS server ●...
  • Page 63 Selecting “no” causes the telephone to operate in the Visiting User mode, where an inactivity timer will log the user off after a predetermined time. For more information about this feature, see the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 64: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades. 1. The telephone displays: Restarting... 2. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100.

  • Page 65: Latest Boot File And System-Specific Application File Already Loaded

    Scenarios for the Restart Process 6. While the upgrade script file is being downloaded from the HTTP server, all IP telephones display the following message: HTTP:n sc etag where n is the number of the IP Address obtained from the HTTP server, sc is the status code of the HTTP response and etag is the value of the ETag header.
  • Page 66 Restart Scenarios 2. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps. Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note:...

  • Page 67: Appendix B: Glossary Of Terms

    Address Resolution Protocol, used, for example, to verify that the IP Address provided by the DHCP server is not in use by another IP telephone. Call Server In an Avaya SIP environment, the “call server” is the combination of SIP Enablement Services (SES) and Avaya Communication Manager. CLAN Control LAN, type of Gatekeeper circuit pack.
  • Page 68 PMK (Pair-wise Master Key) between the client and the NAS. Gatekeeper H.323 application that performs essential control, administrative, and managerial functions in the media server. Sometimes called CLAN in Avaya documents. H.323 A TCP/IP-based protocol for VoIP signaling. HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.
  • Page 69 Terms Used in This Guide System - Specific to a particular type of call server, for example, Avaya Communication specific Manager (CM). “System-specific signaling” refers to messages specific to the signaling protocol used by the system, for example, H.323 and/or CCMS messages used by CM and IP Office.
  • Page 70 Glossary of Terms 70 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...

  • Page 71: Appendix C: Related Documentation

    Appendix C: Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. ITU Documents Access the ITU Web site for more information about ITU guidelines and documents, available for a fee from the ITU Web site: http://www.itu.int.
  • Page 72 Related Documentation 72 9600 Series SIP IP Telephones Release 2.0 Installation and Maintenance Guide...

  • Page 73: Index

    Glossary of Terms ....Avaya Distributed Office ....
  • Page 74 Index ....SSON Procedure Static Addressing ....Installation .

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