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Abstract These Application Notes describe the configuration steps required for Computer Telephony Solutions OAISYS NetSuite to successfully interoperate with the Avaya IP Office. The OAISYS NetSuite is a business productivity software suite designed for small and medium- sized companies. OAISYS NetSuite features include trunk side call recording, intelligent call routing using ANI and DNIS and a desktop phone application to allow users to make, receive and manage calls on their existing telephone.
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The Call Router uses the IP Office TAPILink Pro and DevLink Pro links obtained by the Net Server to monitor calls to an Avaya IP Office route point (i.e., hunt group number) and then immediately re-routes the calls based on the customer configuration.
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(Sales) Figure 1: CTS OAISYS and Avaya IP Office Configuration For the purpose of these Application Notes, the Avaya IP Office and CTS OAISYS components were configured as described below. For additional information about available features, please refer to the appropriate Avaya IP Office and/or Computer Telephony Solutions product documentation.
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• Station trigger recording fails on outbound calls: Tracer, when set up for station trigger recording, fails to record outbound calls. Computer Telephony Solutions reports they fixed this problem in the next version of Level2 for Avaya IP Office (1.0.6). CTS OAISYS Call Router: •...
Step Description IP Office License Key Physical Installation Plug in the red Avaya Software Sentinel key into the parallel or USB port of the IP Office Manager PC. Configure License Key Server IP Address Log in to the IP Office Manager PC and go to Start → Programs → IP Office →...
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System Configuration window that appears, select the System tab and set License Server IP Address to the IP address of the machine to which the red Avaya Software Sentinel key is connected. This is typically the IP Office Manager PC.
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(10/28/2003) for additional information. Step Description Install the Avaya IP Office TAPI Service Provider driver on the CTS PC from the Avaya IP Office User Applications CD. Do not install the Phone Manager. SCR; Reviewed: Solution & Interoperability Test Lab Application Notes...
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In the Advanced tab of the Phone and Modem Options window, double-click Avaya IP Office TAPI2 Service Provider. In the Avaya TAPI2 configuration window that appears, set Switch IP Address to the IP Address of the IP Office, select Third Party, set Switch Password to the IP Office password, uncheck WAV Users, check ACD Queues, and click OK.
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In the OAISYS Level2 Service window that appears, TAPI Initialized: xx lines found will indicate a green status if the Avaya IP Office TAPI Service Provider was properly configured in Section 5.1. Opening IP Office DevLink Stream will indicate a yellow status until set up.
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In the OAISYS Net Server window that appears, right-click the VA_Host service and choose Show Service Window. Connect analog IVR ports (SLT) from Avaya IP 406 Office System and program Voice Assistant with Avaya IP 406 Office System extension numbers (201 and 202) for each port.
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This Interoperability Compliance Test included feature, functionality and performance load testing. Feature and functionality testing examined CTS OAISYS Net Suite components’ (Net Server, Tracer, Call Router, Voice Assistant, and Net Phone) ability to work with Avaya IP Office. The following Net Suite features were verified: Trunk Recording, basic IVR SCR;...
6. Verification Steps The following steps can be used to verify system operation after a field installation: OAISYS Net Server: Avaya IP Office Connection and OAISYS Net Server links should connect and display a Green Light. OAISYS Call Router: OAI Server Connection link should connect and display a Green Light.