Understanding Call Appearance/Feature Button Status Icons - Avaya EU24 User Manual

About The EU24/EU24BL Expansion Module
Understanding Call Appearance/Feature Button Status
Icons
When a call arrives for a call appearance on the EU24/EU24BL Expansion Module, the bell icon
blinks on the corresponding call appearance. To answer the call, press the button associated
with the call appearance.
The icons displayed on the call appearance allow you to determine the status, for example, on
Hold, of each call on the EU24/EU24BL Expansion Module.
these icons.
Table 1: EU24/EU24BL Status Icons
Icon Condition
None Idle
Ringing
Active
On hold
On soft hold
Feature/Line active
Feature/Line active
Feature pending
Feature status
Feature status
Feature status
12 EU24/EU24BL Expansion Module Release 2 User Guide
Definition
The call appearance line is available, or the feature is off.
An incoming call is waiting to be answered.
The call you are currently handling.
A call currently on hold.
A call put on hold during a transfer or conference.
Button on left side of the display currently is enabled.
Button on right side of the display currently is enabled.
Your request is being processed but is not immediately
available.
The Call Center Q Time feature uses this icon.
The Call Center Aux Work feature uses this icon.
The Call Center Service Observing feature uses this icon.
Table 1 contains an explanation of