Limited Warranty; Out Of Warranty Repairs - DSC MAXSYS PC4020 Instruction Manual

LIMITED WARRANTY

Digital Security Controls Ltd. warrants the original purchaser
that for a period of twelve months from the date of purchase,
the product shall be free of defects in materials and workman-
ship under normal use. During the warranty period, Digital Se-
curity Controls Ltd. shall, at its option, repair or replace any
defective product upon return of the product to its factory, at no
charge for labour and materials. Any replacement and/or re-
paired parts are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer. The original
purchaser must promptly notify Digital Security Controls Ltd.
in writing that there is defect in material or workmanship, such
written notice to be received in all events prior to expiration of
the warranty period. There is absolutely no warranty on software
and all software products are sold as a user license under the
terms of the software license agreement included with the
product. The Customer assumes all responsibility for the proper
selection, installation, operation and maintenance of any
products purchased from DSC. Custom products are only
warranted to the extent that they do not function upon delivery.
In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any
customer within Canada and the United States, with the excep-
tion that Digital Security Controls Ltd. shall not be responsible
for any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s)
in question to the point of purchase. All authorized distribu-
tors and dealers have a warranty program. Anyone returning
goods to Digital Security Controls Ltd. must first obtain an
authorization number. Digital Security Controls Ltd. will not
accept any shipment whatsoever for which prior authoriza-
tion has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship
relating to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake
or lightning;
• damage due to causes beyond the control of Digital Security
Controls Ltd. such as excessive voltage, mechanical shock or
water damage;
• damage caused by unauthorized attachment, alterations, modi-
fications or foreign objects;
• damage caused by peripherals (unless such peripherals were
supplied by Digital Security Controls Ltd.);
• defects caused by failure to provide a suitable installation en-
vironment for the products;
• damage caused by use of the products for purposes other than
those for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or im-
proper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following
items shall not be covered by Warranty: (i) freight cost to the
repair centre; (ii) products which are not identified with DSC's
product label and lot number or serial number; (iii) products
disassembled or repaired in such a manner as to adversely
affect performance or prevent adequate inspection or testing
to verify any warranty claim. Access cards or tags returned
for replacement under warranty will be credited or replaced
at DSC's option. Products not covered by this warranty, or
otherwise out of warranty due to age, misuse, or damage shall
be evaluated, and a repair estimate shall be provided. No repair
work will be performed until a valid purchase order is received
from the Customer and a Return Merchandise Authorisation
number (RMA) is issued by DSC's Customer Service.
Digital Security Controls Ltd.'s liability for failure to repair the
product under this warranty after a reasonable number of at-
tempts will be limited to a replacement of the product, as the
exclusive remedy for breach of warranty. Under no circum-
stances shall Digital Security Controls Ltd. be liable for any
special, incidental, or consequential damages based upon breach
of warranty, breach of contract, negligence, strict liability, or
any other legal theory. Such damages include, but are not limited
to, loss of profits, loss of the product or any associated equipment,
cost of capital, cost of substitute or replacement equipment,
facilities or services, down time, purchaser's time, the claims
of third parties, including customers, and injury to property. The
laws of some jurisdictions limit or do not allow the disclaimer
of consequential damages. If the laws of such a jurisdiction
apply to any claim by or against DSC, the limitations and
disclaimers contained here shall be to the greatest extent
permitted by law. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so that the
above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in
lieu of any and all other warranties, whether expressed or
implied (including all implied warranties of merchantability
or fitness for a particular purpose) and of all other obliga-
tions or liabilities on the part of Digital Security Controls Ltd.
Digital Security Controls Ltd. neither assumes responsibility
for nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume
for it any other warranty or liability concerning this product.
This disclaimer of warranties and limited warranty are gov-
erned by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls Ltd. recommends
that the entire system be completely tested on a regular
basis. However, despite frequent testing, and due to, but
not limited to, criminal tampering or electrical disrup-
tion, it is possible for this product to fail to perform as
expected.

Out of Warranty Repairs

Digital Security Controls Ltd. will at its option repair or replace
out-of-warranty products which are returned to its factory ac-
cording to the following conditions. Anyone returning goods to
Digital Security Controls Ltd. must first obtain an authorization
number. Digital Security Controls Ltd. will not accept any
shipment whatsoever for which prior authorization has not been
obtained.
Products which Digital Security Controls Ltd. determines to
be repairable will be repaired and returned. A set fee which
Digital Security Controls Ltd. has predetermined and which
may be revised from time to time, will be charged for each
unit repaired.
Products which Digital Security Controls Ltd. determines
not to be repairable will be replaced by the nearest equiva-
lent product available at that time. The current market price
of the replacement product will be charged for each replace-
ment unit.