Table Of Contents - NEC Express5800/A1160 Troubleshooting Manual

Contents
Section 1 Introduction .................................................................... 1-1
1.1.
1.2.
1.2.1.
1.2.2.
1.2.3.
1.3.
1.3.1.
1.3.2.
Section 2 Upgrading the Service Processor ................................. 2-1
2.1.
2.2.
2.3.
Section 3 Troubleshooting the Service Processor ...................... 3-1
3.1.
3.2.
3.2.1.
3.2.2.
3.2.3.
3.2.4.
3.2.5.
3.3.
3.3.1.
3.3.2.
3.3.3.
3.4.
3.4.1.
3.4.2.
Documentation Updates ..................................................................... 1-1
Preparing to Restore the Service Processor ...................................... 1-1
Identifying the Boot Cell ..................................................................... 1-1
Recording Partition Configuration ...................................................... 1-3
Workstation Requirements ................................................................. 1-3
Accessing the Service Processor ....................................................... 1-3
Logging On to Partition Remote Console Interface ............................ 1-3
Accessing EXPRESSSCOPE® Monitor Interface .............................. 1-4
Checking Management Firmware Level using Remote console
interface ............................................................................................. 2-1
Obtaining Releases from the Support Site ......................................... 2-3
Updating Management Firmware using Remote console interface ... 2-3
Possible Problem Symptoms for the Service Processor .................... 3-1
Loss of Communication With Partition Remote console interface ..... 3-1
Pinging the Service Processor ........................................................... 3-1
Verifying Network Access to Your System .......................................... 3-2
Verifying Partition Network Settings ................................................... 3-3
Rebooting the Service Processor ....................................................... 3-4
Restoring the Service Processor to Default Settings ......................... 3-4
Cell Is Not Responding ...................................................................... 3-5
Rebooting the Service Processor ....................................................... 3-5
Checking Cell Interconnect Cable Connections ................................. 3-6
Restoring the Service Processor to Default Settings ......................... 3-6
Error Messages Displayed on EXPRESSSCOPE® Monitor LCD ...... 3-6
Message: "ID Indeterminate".............................................................. 3-7
Message: "ID Conflict"........................................................................ 3-7
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