Sierra Wireless AirCard 580 User Manual
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Sierra Wireless AirCard 580 User Manual

Sierra Wireless AirCard 580 User Manual

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AirCard® 580 Wireless Modem
User Guide
2130374 v3

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Summary of Contents for Sierra Wireless AirCard 580

  • Page 1 AirCard® 580 Wireless Modem User Guide 2130374 v3...
  • Page 3 Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle.
  • Page 4 This product may contain technology developed by or for Sierra Wireless Inc. This product includes technology licensed from QUALCOMM® 3G. This product is manufactured or sold by Sierra Wireless Inc. or its a liates under one or more patents licensed from InterDigital Group. Copyright ©2011 Sierra Wireless.

  • Page 5: Contact Information

    Preface Contact Sales Desk: Phone: 1-604-232-1488 Information Hours: 8:00am to 5:00pm Pacific Time E-mail: sales@sierrawireless.com Post: Sierra Wireless 13811 Wireless Way, Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 Web: www.sierrawireless.com Your comments and suggestions on improving this documen- tation are welcome and appreciated. Please e-mail your feedback to documentation@sierrawireless.com.
  • Page 6 User Guide 2130374...

  • Page 7: Table Of Contents

    Part 3: Activating the AirCard 580 ........
  • Page 8 AirCard 580 User Guide Auto-connect alert ..........31 Auto-connection failure alert.

  • Page 9: 1: Introducing The Aircard 580 Wireless Modem

    (See Chapter 3: “Installation speed wireless data. Procedures”, beginning on page The AirCard 580 functions as a wireless modem with WWAN (Wireless Wide Area Network) connectivity. This card allows you to connect to the Internet, send and receive e-mail, and connect to a corporate network (VPN) without the need of a network cable or phone line.

  • Page 10: Verizon Wireless Broadbandaccess/Nationalaccess

    The AirCard fits into the standard (Type II) PC Card slot available on most notebook PCs. Once installed and configured, the AirCard 580 connects to the high-speed third generation (3G) CDMA wireless network. You just insert the AirCard 580, allow Watcher to autolaunch, click connect, then launch your Internet browser—you’re on-line!

  • Page 11: System Components

    System components Your AirCard 580 wireless modem is just one part of a system designed to provide you with a wide range of communication features. Every component of the system is needed to enable these capabilities.
  • Page 12 Chapter 3: “Installation Procedures”, beginning on page 9. A Verizon Wireless account In order to begin using the AirCard 580, you must have an account with Verizon Wireless. Note: You can use the Lock Each AirCard 580 has been provisioned at the factory for use Code feature to prevent others with Verizon Wireless.

  • Page 13: Care And Maintenance

    Introducing the AirCard® 580 Wireless Modem Care and maintenance As with any electronic device, the AirCard must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the AirCard: • Do not apply adhesive labels to the AirCard. This may cause the AirCard to become jammed inside the card slot.
  • Page 14 User Guide 2130374...

  • Page 15: 2: Getting Started

    Chapter 3: “Installation Procedures”. Your account and coverage area You must have an account with Verizon Wireless to use the AirCard 580. The process of setting up an account is called activation. Before you can use the AirCard, you must install the AirCard software and ensure that your AirCard is configured to use your account.
  • Page 16 User Guide Note: Additional fees may apply • Roaming agreement - If you are within the coverage area when roaming. of a network that is not operated by Verizon Wireless , you can only obtain service if your plan includes roaming. •...

  • Page 17: 3: Installation Procedures

    Watcher. software. Insert the AirCard 580 into the PC Card slot to install the AirCard 580 driver. If the AirCard 580 has not been pre-activated, use the Activation Wizard to configure the AirCard 580 (as described in Part 3 of this chapter: “Activating the AirCard...

  • Page 18: Part 1: Aircard 580 Software Installation

    Part 1: AirCard 580 software installation Windows 98 SE, Me, 2000, and XP installation procedures To install Watcher and the AirCard 580 drivers: Windows 2000 & XP: You may require administrative privileges to install the AirCard 580. Install The Installation CD launches automatically. Select Watcher and a welcome window appears.
  • Page 19 Installation Procedures Windows Me: It is recommended that your restart your PC at this time before proceeding with the insertion of the AirCard 580 and driver installation. Windows 98 SE: Allow your notebook PC to fully restart before proceeding with the insertion of the AirCard 580 and driver instal- lation.

  • Page 20: Part 2: Inserting And Removing The Aircard 580 And Driver Installation

    To insert the AirCard 580 into your notebook PC: Note: Before inserting the Insert the AirCard 580 into the PC Card slot with the label AirCard 580 into your PC Card facing up. Then, raise the antenna so that it is fully slot, it is recommended that you extended and pointed up at a 90 degree angle.

  • Page 21: Driver Installation

    Eject Hardware" icon found notebook. Use the ejector button on your notebook to eject in the system tray. A menu the AirCard 580 from the slot. Do not pull the AirCard 580 appears. Select the appropriate out by the antenna.

  • Page 22: Part 3: Activating The Aircard 580

    Part 3: Activating the AirCard with Verizon Wireless Once the AirCard 580 is properly installed into the Type II PC Card slot of your notebook PC, the Activation Wizard will automatically appear. (In order to use your AirCard 580, you must have an account set up with Verizon Wireless).
  • Page 23 Installation Procedures Note: If you receive a message You are now ready to use the Sierra Wireless AirCard 580! explaining that "Activation For further assistance, contact Verizon Wireless, toll-free, Failed" check to ensure that you 1-(800) 2-JOIN-IN (256-4646). are in a strong signal area.
  • Page 24 User Guide 2130374...

  • Page 25: 4: Watcher Tm Basics

    Launching and exiting Watcher • System tray mode Watcher is the application that allows you to manage and monitor the connection between the AirCard 580 wireless modem and the CDMA network. You use Watcher to: · Determine your signal strength, roaming status, 1xEV-...
  • Page 26 Connect an attempt to connect is made. The dialog explains that you Once you have properly inserted the AirCard 580 wireless must activate your card in order modem into your notebook PC’s Type II PC Card slot. Watcher to establish a connection.

  • Page 27: Connect And Disconnect

    Note: A “No Service” message Connect Click the button to establish a connection. appears when the AirCard 580 cannot locate the network. Figure 4-2: Watcher in Full Mode view - Connect action button Watcher will take a few moments to connect to the network.

  • Page 28: Components Of The Watcher Window (Full Mode View)

    User Guide Components of the Watcher window Figure 4-4: Full Mode view of Watcher Each time Watcher launches, it launches in Full Mode view. In Full Mode view all menus, indicators, and buttons are displayed. The window contains: · The indicator area which contains icons showing your signal strength, coverage, and roaming status.
  • Page 29 The strength will change depending on where you are. This displays when no signal is available or when the AirCard 580 is powered off. The antenna symbol is red and the bars are dimmed. When this occurs, no connection is...
  • Page 30 User Guide Icon Meaning The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own. When the indicator is off (gray), you are within the local coverage area of your service provider.
  • Page 31 Service Status Dialog Description Associated System Tray Icon Please Insert Card No card is detected Card is Off AirCard 580 is powered off Ready Service is available No Service No service is available Connecting Attempting to make a connection Connected 1xEV-DO...

  • Page 32: Action Buttons

    User Guide Action buttons The action buttons allow you to customize Watcher and monitor your connections. Connect / disconnect When a connection has not been made, the action button reads Connect Connect . To initiate a connection, click . Once a connection is established, the button changes to read Disconnect Disconnect...
  • Page 33 Mode at launch) page 26).This feature is turned off by default (it is unchecked) and Watcher launches in Full Mode. (See Full Mode on page 20). Run AirCard 580 On (default) When this option is enabled, Watcher automatically Watcher at Startup launches when your notebook PC is powered on.
  • Page 34 AirCard 580 locks, disabling any connection attempts, even if Watcher is set to "Auto Connect". Each time you use the AirCard 580, you are asked to enter a four-digit passcode. The default lock code is the last four digits of your Directory Number.

  • Page 35: System Tray Mode

    Watcher Help, a digital help Help guide. Click and the About Tab in the Settings menu AirCard 580 Watcher Help appears. Select and Help opens in a separate window. (See “Action Buttons: Settings - About Tab”...

  • Page 36: System Tray Menu

    User Guide Table 4-5: System Tray Icon meanings Icon Description ToolTip Ready - Watcher is ready to make a connection AirCard 580 Watcher: Ready Connecting - Icon flashes as it attempts to make a AirCard 580 Watcher: connection Connecting Connected - Connection is established and data...
  • Page 37 Watcher™ Basics Menu Item Action Help Open the About tab in the Settings window. The About tab displays a direct link to the digital Watcher Help guide. Exit Close the Watcher application. Once you have exited Watcher, the System Tray Icon disappears. v3 Mar.11...
  • Page 38 User Guide 2130374...

  • Page 39: 5: Understanding Alert Windows

    Select to acknowledge the notice and close the window. Card eject warning This warning appears when you exit Watcher. Follow the instructions displayed for proper removal of the AirCard 580. v3 Mar.11...

  • Page 40: Connection In Progress Alert

    Click to close the alert window and power on the AirCard 580. Note: You must turn the AirCard 580 power on before making a connection. Access the shortcut menu by clicking the system tray icon and selecting “Power On Card”.

  • Page 41: Security Lock Enabled Alert

    Click dismiss the dialog. Note: You may continue to use the AirCard 580 after closing the alert window, even with the software mismatch. Please contact your service provider to check when the latest software upgrades are available.
  • Page 42 User Guide 2130374...

  • Page 43: 6: Troubleshooting Tips

    • Contact Verizon Wireless Customer Service at: JOIN-IN My AirCard 580 becomes noticeably hot after using it for a while, is this normal? Like all wireless network cards, the AirCard 580 generates heat in its normal operation and is also heated by the host computer.
  • Page 44 Simply put in the area code of the computer’s location. The remaining requested information can be left blank or dummy information can be put in. Infor- mation in this window will not affect the AirCard 580. After Close entering the information click .
  • Page 45 Troubleshooting Tips Why won’t my laptop hibernate or go into standby since I loaded Watcher software? Due to power control issues with Windows 2000 SP2 (Service Pack 2) and earlier regarding USB device management, a standby / hibernate blocker has been written into Watcher software.
  • Page 46 User Guide 2130374...

  • Page 47: 7: Technical Specifications

    This chapter describes the function of the LED, and provides specifications technical product data for the AirCard 580 wireless modem. LED operation The AirCard 580 has a single red/green LED on the antenna end of the card. The LED operates as follows: Table 7-1: LED operation LED Behavior...

  • Page 48: Radio Frequency And Electrical Specifications

    User Guide Radio frequency and electrical specifications Table 7-2: Radio frequency and electrical specifications Approvals Compliant with: IS-95A, IS-96B, IS2000, Release 1.0 (CDMA 1XRTT) IS-707-A Data, IS-856 (CDMA 1xEV-DO) IS-866, IS-878, IS-890 CDMA Developers Group FCC (ID: PNF-PC3220P) Voltage +3.3Vdc from PCMCIA slot Current Maximum: 950 mA Typical:...

  • Page 49: 8: Regulatory And Safety Information

    This device must accept any interference received, including interference that may cause undesirable opera- tions. Sierra Wireless stipulates that the antenna should be more than 1.5 cm (0.60”) from by-standers and 1.0 cm (0.39”) from the user. When in use, the antenna should be fully extended upward at a 90-degree angle.
  • Page 50 User Guide CAUTION: Unauthorized modification or changes not expressly approved could void compliance with RF exposure guidelines. WARNING: This equipment has been tested and found to comply with the limits pursuant to Part 15, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.

  • Page 51: Safety Information

    No responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the PC Card-Model AirCard 580 CDMA modem, or for failure of the PC Card-Model AirCard 580 to transmit or receive such data.
  • Page 52 User Guide 2130374...

  • Page 53: Glossary

    Appendix A: Glossary 1xEV-DO Evolution Data Optimized -- An evolution of cdma2000® 1x technology and is an 3G standard. 1xEV-DO provides peak data rates of up to 2.4 Mbps. Also known as high data rate, or HDR, providing high-speed, high-capacity wireless Internet connectivity, and is optimized for packet data services.
  • Page 54 User Guide Control and Status—A proprietary protocol for managing Sierra Wireless devices. The serial communications port of a computer. directory number See MIN Domain Name Server—Internet server that supplies the mapping of domain names to IP addresses. dormancy The packet data connection has the logical PPP session left open while the underlying physical link (the radio channel) is released.
  • Page 55 Glossary A computer that contains data or files to be accessed by client computers. Also known as a server. HTTP Hypertext Transfer Protocol - A set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) on the World Wide Web. Industry Canada Integrated Circuit IMSI...
  • Page 56 User Guide Original Equipment Manufacturer—A company that manufactures a product and sells it to a reseller. originate The origin of a connection or message. Mobile originated means the connection of message starts from the mobile and goes to the network for termination at the destination. Contrast with terminate.
  • Page 57 Contrast with LAN. Watcher™ A suite of programs that run on a Windows-based computer. This program allows the user to configure the Sierra Wireless modem for communications, and monitor various modem parameters. It is not compatible with other vendors’ modems.
  • Page 58 User Guide 2130374...

  • Page 59: Index

    Index CDMA, 2 1xEV-DO, 2 1xRTT, 2 account, 7, 14 2G, 21 See also activation 3G, 2, 21, 31 action buttons, 24 indicator See also See Service Indicator settings close Watcher, 24, 25, 28 call log See also exit Watcher help connect, 19 connect...
  • Page 60 22 passcode, 25, 33 roaming indicator, 22 PC Card slot, 9, 12-13 service indicator, 21 signal strength indicator, 21 inserting the AirCard 580, 12, 41 installation removing the card, 12 software (Watcher), 10 roaming, 4, 25 driver, 12...
  • Page 61 Index...
  • Page 62 User Guide 2130374...

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