Sierra Wireless AIRCARD 597E User Manual
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Sierra Wireless AIRCARD 597E User Manual

Sierra Wireless AIRCARD 597E User Manual

Sprint mobile broadband card
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© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
Sprint Mobile Broadband Card
by Sierra Wireless
®
AirCard
597E
www.sprint.com

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Summary of Contents for Sierra Wireless AIRCARD 597E

  • Page 1 Sprint Mobile Broadband Card by Sierra Wireless AirCard www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. ® 597E...

  • Page 2: Table Of Contents

    Welcome to Sprint ............i Introduction .
  • Page 3 2D. Setting Up Service (Windows) ........30 Activating and Using Sprint Service .
  • Page 4 3C. Changing Sprint Connection Manager Settings (Windows) ....73 Settings Window ............74 General Settings .
  • Page 5 Viewing the Amount of Data Transferred ....... . . 113 Ending a Connection .
  • Page 6 Section 6: Safety Information and Terms & Conditions ..... . . 145 6A. Safety and Notices ..........147 Important Notice .

  • Page 7: Welcome To Sprint

    Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband card offers more freedom than ever before.

  • Page 8: Introduction

    Introduction This User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband card. It’s divided into seven sections: Section 1: Basics of Your Card Section 2: Installing the Card Section 3: Using the Card on a Windows Computer Section 4: Using the Card on a Mac Section 5: Technical Specifications and Regulatory Information Section 6: Safety Information and Terms &...

  • Page 9: Section 1: Basics Of Your Card

    Section 1 Basics of Your Card...

  • Page 11: Introducing The Sprint Mobile Broadband Card

    Introducing the Sprint Mobile Broadband Card In This Section Your Sprint Mobile Broadband Card CDMA Networks TRU-Install One Touch Activation Package Contents Care and Maintenance About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband card, what is included with your card, and how to use this guide to get you started.

  • Page 12: Your Sprint Mobile Broadband Card

    Your Sprint Mobile Broadband Card The Sierra Wireless AirCard® 597E ExpressCard is a dual-band wireless ExpressCard modem. It enhances the functionality of your mobile computing devices by adding wireless data. This card allows you to do the following (subject to feature availability), without using a landline network or phone: Easily activate your account (One Touch Activation) Connect to the Internet, VPNs, and corporate networks...

  • Page 13: Tru-Install

    CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): 1xEV-DO Rev. A (Sprint Power Vision data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network).

  • Page 14: Package Contents

    Package Contents Your Sprint Mobile Broadband card package contains the following components: Sprint Mobile Broadband card by Sierra Wireless (Model AirCard 597E) ExpressCard to PC Card adapter (needed only if your computer doesn’t have an ExpressCard slot) Getting Started guide...

  • Page 15: About This Guide

    About This Guide This user’s guide is designed to provide you with all the information you need to install and use your card by Sierra Wireless (AirCard 597E). Note: The comprehensive Getting Started guide that comes with the Sprint Mobile Broadband card should be sufficient for most installations.

  • Page 16: Getting Started With Your Card

    Getting Started With Your Card In This Section Installation Overview System Requirements (Windows) System Requirements (Mac) Included Software Attaching an External Antenna This section describes the basics of getting started with your card, and how to look after your card. Section 1B: Getting Started With Your Card S e c t i o n 1 B...

  • Page 17: Installation Overview

    Installation Overview Before you begin using your card, you must install the card’s software and configure the card for your computer. The installation process consists of: Ensuring that your computer meets the system requirements. Inserting the card into your computer and installing the drivers for the card and the Sprint Connection Manager software (for Windows) or Watcher Lite software (for the Mac).
  • Page 18 High Encryption Requirements (Windows) Depending on your configuration, an IOTA (Internet Over The Air) session may automatically start as part of the installation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network. (For more information, see “Data Provisioning [IOTA]” on page 34.) If you are running Windows Vista or Windows XP, your computer should already include high-security 128-bit encryption.

  • Page 19: System Requirements (Mac)

    System Requirements (Mac) Note: The Mac software (Watcher Lite) currently does not support Sprint Location Services. The Sprint Mobile Broadband card is supported on a MacBook™ Pro or PowerBook® G4 computer running Mac OS X version 10.4 or newer. To check your version, from the Apple menu ( ) choose About This Mac. If your version is earlier than 10.4, then: Visit www.apple.com/downloads/macosx/apple...

  • Page 20: Attaching An External Antenna

    Attaching an External Antenna You can improve the signal strength by attaching an external antenna (sold separately). To attach an external antenna: 1. Remove the card if it is inserted in your computer (page 28). 2. Remove the rubber cap (located on the thick end of the card). 3.

  • Page 21: Getting Help

    Getting Help In This Section Visiting the Sprint Web Site Contacting Sprint Customer Service Troubleshooting This section describes where you can find more information on Sprint services, options, and troubleshooting problems you might encounter. Section 1C: Getting Help S e c t i o n 1 C...

  • Page 22: Visiting The Sprint Web Site

    Visiting the Sprint Web Site Stop by www.sprint.com and log on to get up-to-date information on Sprint services, options, and more. You can also: Review coverage maps. Access your account information. Add additional options to your service plan. Purchase accessories. Check out frequently asked questions.

  • Page 23: Section 2: Installing The Card

    Section 2 Installing the Card...

  • Page 25: Installing The Software On A Windows Computer

    S e c t i o n 2 A Installing the Software on a Windows Computer In This Section Installing the Software on a Windows Computer This section explains how to install your Sprint Connection Manager software and Sprint Mobile Broadband card on a Windows computer. The process may vary, depending on the version of Windows that you are running.

  • Page 26: Installing The Software On A Windows Computer

    Installing the Software on a Windows Computer Note: For comprehensive instructions on installing the Sprint Connection Manager software and activating the card, see the Getting Started guide. Before you can use your card, you must first install the card’s software and configure the card for your computer.
  • Page 27 3. With the picture label facing up, insert the card into your computer. Windows detects the card and installs the drivers for it. This may take a few minutes. Once completed, the system tray may display “Your devices are ready to use” or “Your new hardware is installed and ready to use.” LED is lit (blue, or blinking amber).
  • Page 28 10. Run Sprint Connection Manager. (Double-click the program’s icon [ 11. If your card is preactivated or if you have activated it at the time of purchase, Sprint Connection Manager displays “Device locked” or “Disconnected;” proceed to “Preactivated Card” on page 31. 12.

  • Page 29: Installing The Software On A Mac Computer

    S e c t i o n 2 B Installing the Software on a Mac Computer In This Section Installing the Software and Drivers on a Mac This section explains how to install your Watcher Lite software and Sprint Mobile Broadband card on a Mac computer.

  • Page 30: Installing The Software And Drivers On A Mac

    Installing the Software and Drivers on a Mac Note: As part of the installation process you will be prompted to restart your computer; save any open documents. To install the Watcher Lite software and drivers on your Mac computer: 1. If your card has not yet been activated, ensure you are in the network coverage area (not roaming).
  • Page 31 5. In the “Welcome to the Sierra Wireless Watcher Lite Installer” window, click Continue. 6. In the “Select a Destination” window, choose a destination volume. A green vertical arrow indicates which volume(s) you can install the software onto. If more than one volume has a green vertical arrow, select the volume that has the active operating system.
  • Page 32 8. In the “Easy Install on ...” window, click Install. 9. If the “Authenticate” window appears, enter your Mac user name and password, and then click OK. 10. In the window with the message that you will have to restart your computer, click Continue Installation.
  • Page 33 11. Click Restart. 12. After your computer restarts, run Watcher Lite: in Finder, choose Go > Applications, and then double-click Sierra Wireless Watcher. Watcher Lite should start: Watcher Lite displays a status message or the “Device Not Activated” window. Proceed to “Setting Up Service (Mac)” on page 35. Section 2B: Installing the Software on a Mac Computer...

  • Page 34: Inserting And Removing The Card

    Inserting and Removing the Card In This Section Inserting the Card Removing the Card (Windows) Removing the Card (Mac) This section describes how to properly insert the card and remove it from your computer. Section 2C: Inserting and Removing the Card S e c t i o n 2 C...

  • Page 35: Inserting The Card

    Inserting the Card To insert the card into a notebook computer: 1. If your computer does not have an ExpressCard slot, insert the ExpressCard to PC Card adapter into your computer’s PC Card slot. 2. With the picture label facing up, insert the card into your computer. IMPORTANT! When inserting or removing your card, always grip the card by its sides, as this prevents damage to the card.

  • Page 36: Removing The Card (Windows)

    The Unplug and Eject Hardware icon appears in the system tray, if it is not already displayed for another card (and unless the feature has been disabled). Windows Vista Windows XP The card is powered as soon as you insert it. Removing the Card (Windows) IMPORTANT! When inserting or removing your card, always grip the card by its sides,...

  • Page 37: Removing The Card (Mac)

    Remove the card from your computer’s slot by gripping both sides of the card and pulling straight out. Correct Removing the Card (Mac) IMPORTANT! When inserting or removing your card, always grip the card by its sides, as this prevents damage to the card. To remove the card from your Mac: 1.

  • Page 38: Setting Up Service (Windows)

    Setting Up Service (Windows) In This Section Activating and Using Sprint Service Preactivated Card Non-preactivated Card: One Touch Activation Non-preactivated Card: Activation Wizard Data Provisioning (IOTA) This section walks you through setting up service for your Sprint Mobile Broadband card after you have inserted the card and installed the Sprint Connection Manager software (page 18).

  • Page 39: Activating And Using Sprint Service

    Activating and Using Sprint Service Before using your card, you must have a Sprint wireless network account set up. The process of setting up an account is called activation. When the card is inserted and Sprint Connection Manager is started, it will detect whether the card has been configured with an account (“preactivated”).

  • Page 40: Non-Preactivated Card: One Touch Activation

    Non-preactivated Card: One Touch Activation If the “One Touch Activation” window appears, click Yes to indicate that you’d like to have the network autoprogram your card. Sprint Connection Manager will display “Updating User Profile.” If One Touch Activation is successful, Sprint Connection Manager will then display “Disconnected,”...
  • Page 41 When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information: Your card’s activation code (gives you access to configure the account) Your card’s phone number (MDN) Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local Number Portability) and to determine whether you are “home”...

  • Page 42: Data Provisioning (Iota)

    7. Wait a few moments for the card to automatically reset. Depending on your configuration, an IOTA session may automatically start. (See “Data Provisioning [IOTA]” on page 34.) After Sprint sets up your account on the network, your card should be configured and ready for use.

  • Page 43: Setting Up Service (Mac)

    Setting Up Service (Mac) In This Section Activating and Using Sprint Service Activating Your Card This section walks you through setting up service for your Sprint Mobile Broadband card, after you have inserted the card into your Mac computer and installed the Watcher Lite software (page 22).

  • Page 44: Activating And Using Sprint Service

    Activating and Using Sprint Service Before using your card, you must have a Sprint wireless network account set up. The process of setting up an account is called activation. Activating Your Card After you have inserted the card into your computer and started Watcher Lite, Watcher Lite will detect whether the card has been configured with an account (“preactivated”).
  • Page 45 Text/window Description/next action displayed “Device Not Your card is not activated. Activated” Click Yes to indicate that you’d like to activate your card. window Watcher Lite will display “Updating User Profile.” If provisioning is successful, Watcher Lite displays “Disconnected,” after which you are ready to connect to the network.
  • Page 46 When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information: Your card’s activation code (gives you access to configure the account) Your card’s phone number (MDN) Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local Number Portability) and to determine whether you are “home”...

  • Page 47: Section 3: Using The Card On A Windows Computer

    Section 3 Using the Card on a Windows Computer...

  • Page 49: Your Card: The Basics (Windows)

    Your Card: The Basics (Windows) In This Section Sprint Connection Manager Starting Sprint Connection Manager Starting Sprint Connection Manager Automatically Sprint Connection Manager Window Connection States (Mobile Broadband Window) GPS Status (GPS Receiver Window) System Tray Connection States Determining the Type of Coverage Sprint Location Services Powering the Card On and Off Controlling the Sprint Connection Manager Window...

  • Page 50: Sprint Connection Manager

    Sprint Connection Manager Sprint Connection Manager is an application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connections using your Windows computer. Use Sprint Connection Manager to: Determine your signal strength and other network connection parameters (page 43). Initiate data calls (page 59).

  • Page 51: Starting Sprint Connection Manager Automatically

    Starting Sprint Connection Manager Automatically To set Sprint Connection Manager to start automatically whenever Windows starts: From the General option in the “Settings” window (page 75), select Launch when Windows starts. Note: Changes to this setting apply only after you restart Windows. Tip: You can also set the connection to launch automatically whenever available.
  • Page 52 Mobile Broadband Window Menu Message area Show/ hide details The text and icons in the Mobile Broadband window indicate the connection state (page 48), and, when disconnected, whether the card is locked (page 64). The Mobile Broadband window may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars.
  • Page 53 1xEV-DO Rev. 0 transmit/receive icon: a data connection is active. The up arrow is animated (for example: transmitted to the network. The down arrow is animated (for example: received from the network. 1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection is dormant.
  • Page 54 The text and icons in the GPS Receiver window indicate the following (described in the table that follows): GPS status GPS/Privacy status Satellite status Location information (when the GPS Receiver window is expanded) The GPS Receiver window may display, depending on the GPS/Privacy status and satellite status, some of the following icons and text.
  • Page 55 Satellites Number of satellites used in the current GPS fix. Altitude Altitude, in feet. Last fix Date/time that the GPS values were last acquired. GPS Port The current NMEA port. (For information on NMEA, see “What is NMEA?” on page 96.) This information is useful when configuring a GPS application to use your GPS-capable device (page 96).

  • Page 56: Connection States (Mobile Broadband Window)

    GO (GPS Receiver window) — Starts the NMEA output (page 97). Stop (GPS Receiver window) — Ends the NMEA output. Connection States (Mobile Broadband Window) The Mobile Broadband window can display various connection and interaction states, including: No device Initializing Updating User Profile…...
  • Page 57 Searching for service... Sprint Connection Manager is determining whether 1X or 1xEV-DO service is available. If this message persists, see page 101. Disconnected Sprint Connection Manager is ready to make a connection to the network or to use Sprint Location Services. The GO button is available; the signal strength icon ) and the roaming icon ( ) (if you’re roaming) are visible.
  • Page 58 To end the connection, click Stop. Connected to NDIS This message applies only if Enable Network Adapter (NDIS) (page 78) has been selected. For a description, see “Connected” (page 49). Device locked The card is locked, so that others cannot use the card and your account. To use most of the features, you must unlock the card (page Device powered off The card has been powered off (through Menu >...

  • Page 59: Gps Status (Gps Receiver Window)

    GPS Status (GPS Receiver Window) The GPS Receiver window displays the GPS status: Validating Searching Acquired GPS is not available or is turned off. To use GPS: 1. Ensure the card is turned on and the GPS Receiver window is displayed. If the GPS Receiver window is not displayed, in Sprint Connection Manager select MENU >...

  • Page 60: System Tray Connection States

    System Tray Connection States Sprint Connection Manager has an associated icon ( system tray. The icon reflects the connection state. Sprint Connection Manager is not ready to connect to the network. Your card is either locked (“Device locked”; page 50), not detected (“No device”;...

  • Page 61: Determining The Type Of Coverage

    Determining the Type of Coverage The ToolTip over the signal strength indicator ( you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO): Tip: The type of coverage is also displayed in the lower left part of the “Device Info & Diagnostics” window under “Network Service” (page 87). Sprint Location Services Sprint Location Services (Location &...
  • Page 62 (latitude and longitude) of your card, and the time that the location information was acquired. 3. From the “Sprint Nextel Location & Search” window, enter or select the type of item you want to find. If you’ve previously entered search items, a drop- down list displays the last five items you’ve entered.

  • Page 63: Powering The Card On And Off

    From the “Sprint Nextel Location & Search” window, you can submit additional searches. From the “Settings” window, you can specify the settings for Sprint Location Services (page 80).

  • Page 64: Controlling The Sprint Connection Manager Window

    Controlling the Sprint Connection Manager Window Expanding Sprint Connection Manager The Mobile Broadband window and, if supported and enabled (page 81), the GPS Receiver window each have two views: compact and expanded. To expand Sprint Connection Manager, click To change back to the compact view, click Mobile Broadband Window Compact view: Expanded view:...
  • Page 65 GPS Receiver Window Compact view: Expanded view: When expanded, the GPS Receiver window displays location information (described in the table on page 46.) Section 3A: Your Card: The Basics (Windows)
  • Page 66 Minimizing Sprint Connection Manager To save space on your screen for other programs, you can minimize Sprint Connection Manager: Click (in the upper right corner of Sprint Connection Manager). – or – Click the Sprint Connection Manager icon – or – Right-click the system tray icon and select Close Sprint Mobile Broadband.

  • Page 67: Launching A Sprint Power Vision Or Sprint Vision Connection

    Sprint Connection Manager closes, and the Sprint Connection Manager icons disappear from the system tray. Note: If Enable Network Adapter (NDIS) (page 78) has been selected, after exiting Sprint Connection Manager you are still connected to the network (data may still be transferred). To manage the connection, use the Windows network connection icon in the system tray.
  • Page 68 The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” When you resume data traffic, the connection becomes active. To monitor the status of the connection, you can use the text (page 48) and icons (page 43) in the Mobile Broadband window, and the icon in the system tray (page 52).
  • Page 69 From the warning message window, you can: Turn off the warning message for this data session only (“Do not ask again during this data session.”). Continue with the data connection (“Roam”), in which case you may be subject to roaming rates. End the data connection (“Cancel”).

  • Page 70: Viewing The Amount Of Data Transferred

    The changes are applied the next time you launch a connection. Note: This feature functions only when Sprint Connection Manager is running. Viewing the Amount of Data Transferred Note: Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network.

  • Page 71: Ending A Connection

    Ending a Connection To end a connection: In the Mobile Broadband window, click Stop. This ends your data connection, and also your GPS connection, if it is open. Note: The Stop button in the may still be transferred. If Enable Network Adapter (NDIS) (page 78) has not been selected and you exit Sprint Connection Manager while a connection is in progress, a window opens asking whether you want to disconnect the call.

  • Page 72: Displaying Your Phone Number

    Displaying Your Phone Number You can view your phone number in the “Device Info & Diagnostics” window (Menu > Device Info & Diagnostics). Security When it is disconnected, you can lock your card so that others cannot use it to access your account.
  • Page 73 When the Card Is Locked When the card is locked, you can: Unlock the card (page 66). Power off the card (page 55). When the card is locked, you cannot: Make data connections (the GO button is unavailable). Use Sprint Location Services. Run the Activation Wizard.
  • Page 74 4. In the “Enter User Lock Code” window, enter the lock code, and select Relock modem when program exits. 5. Click OK. Note: This setting takes effect only after you exit and restart Sprint Connection Manager. Unlocking the Card When the card is locked, the Mobile Broadband window displays “Device locked,” and the lock icon is To unlock the card: 1.

  • Page 75: Accessing Links

    Changing the Lock Code Warning: If you forget the lock code, you will not be able to use the card until you receive assistance from Sprint. To change the lock code: 1. In the Sprint Mobile Broadband “Settings” window (page 77), click User Lock Change.

  • Page 76: Uninstalling The Sprint Connection Manager Software

    Uninstalling the Sprint Connection Manager Software To remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system. 1. Exit Sprint Connection Manager (page 58). 2. Remove the card. (See “Removing the Card (Windows)” on page 28.) 3.

  • Page 77: Menu Options (Windows)

    Menu Options (Windows) In This Section Sprint Connection Manager Menu System Tray Menu This chapter describes each menu option you may encounter while using your card and the Sprint Connection Manager software on your Windows computer. Section 3B: Menu Options (Windows) Se c t io n 3B...

  • Page 78: Sprint Connection Manager Menu

    Sprint Connection Manager Menu Clicking Menu or the Sprint Connection Manager, displays the Sprint Connection Manager menu. Note: Depending on your configuration and settings, not all menu options may be shown or enabled as described here. Tip: You can also display the menu by positioning the cursor over the Menu text or the button and then pressing the spacebar or Enter key on your keyboard.
  • Page 79 Menu Item Description Alert Log View a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. See “Viewing Alerts” on page 85. Connection View a record of connections established using your card History (unavailable if the Connection History is empty, or if Keep Connection History [page 76] is not selected).

  • Page 80: System Tray Menu

    System Tray Menu When you right-click the system tray icon ( The following table describes the menu options: Menu Item Description Open/Close Minimize Sprint Connection Manager (Close), or restore Sprint Mobile (Open) if Sprint Connection Manager is minimized. Broadband Help Display the online Help.

  • Page 81: Changing Sprint Connection Manager Settings (Windows)

    Changing Sprint Connection Manager Settings (Windows) In This Section Settings Window General Settings Sprint Mobile Broadband Settings Sprint Location Services Settings This chapter describes you can change to customize Sprint Connection Manager. Section 3C: Changing Sprint Connection Manager Settings (Windows) S e c ti o n 3 C...

  • Page 82: Settings Window

    Settings Window Note: This feature is temporarily unavailable if you have powered off the card (page 55). From the “Settings” window, you can specify the settings for Sprint Connection Manager. 1. In Sprint Connection Manager, click Menu. 2. Select Settings. 3.

  • Page 83: General Settings

    General Settings From the General option in the “Settings” window, you can specify settings that affect the general behavior of Sprint Connection Manager. Section 3C: Changing Sprint Connection Manager Settings (Windows)
  • Page 84 The following table describes the options: Menu Item Description Play sound Play a clicking sound whenever an action is made in effects Sprint Connection Manager. Always on Keep Sprint Connection Manager visible on your screen regardless of which applications are open. Start in Have Sprint Connection Manager start (minimized) in the system system tray...

  • Page 85: Sprint Mobile Broadband Settings

    Sprint Mobile Broadband Settings From the Sprint Mobile Broadband option in the “Settings” window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection. Section 3C: Changing Sprint Connection Manager Settings (Windows)
  • Page 86 The following table describes the options: Menu Item Description Always show Display a welcome screen upon a successful connection to the Welcome network. Screens Automatically connect to the network after Sprint Connection automatically Manager starts, or whenever Sprint Connection Manager when ready loses the network connection.
  • Page 87 Menu Item Description Network Attempt only a Sprint Vision (1X) connection (even when you Mode: have Sprint Power Vision [1xEV-DO] coverage, which provides 1X Only faster data transmission speeds). Note: When in an area that has only Sprint Power Vision (1xEV-DO) coverage, you won’t be able to connect to the network.

  • Page 88: Sprint Location Services Settings

    Sprint Location Services Settings From the Sprint Location Services option in the “Settings” window, you can change the behavior of Sprint Location Services. (For more information on Sprint Location Services, see page 53.) Section 3C: Changing Sprint Connection Manager Settings (Windows)
  • Page 89 Sprint Location Services. Display Show or hide the Sprint Connection Manager menu item that 'Location & displays the “Sprint Nextel Location & Search” window. For Search more information on this window, see “Sprint Location Services' on Services” on page 53.
  • Page 90 Menu Item Description Test GPS Verify that your card is able to obtain data for Sprint Location Services: 1. Ensure that Network Mode (from the Sprint Mobile Broadband “Settings” window; page 77) is set to Automatic or 1X Only. (Sprint Location Services may not be available if Network Mode is set to 1xEV-DO Only.) 2.

  • Page 91: Tools (Windows)

    Tools (Windows) In This Section Viewing the Connection History Viewing Alerts Running Diagnostics Updating the Software About Sprint Mobile Broadband This chapter describes various features you can use to view information about the card and the Sprint Connection Manager software on your Windows computer. Section 3D: Tools (Windows) Sec t ion 3D...

  • Page 92: Viewing The Connection History

    Viewing the Connection History Connection History displays a record of connections established using your card. You can sort records by connection name to easily distinguish between personal and business usage. From this window you can also access the “Settings” window (page 74) (File > Settings).

  • Page 93: Viewing Alerts

    To copy one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries; to select all entries, select Edit > Select All.) 2. Select Edit > Copy. 3.

  • Page 94: Running Diagnostics

    To export the entries to a text file: 1. Select File > Export. 2. Specify a file name and path. 3. Click Save. To copy one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries;...
  • Page 95 The tests automatically start when the window opens. From the “Device Info & Diagnostics” window, you can view system information (page 88) and save the system information to an RTF (Rich Text Format) file. From the “Device Info & Diagnostics” window, you can also update parameters in your card: Click Update Data Profile.

  • Page 96: Updating The Software

    Displaying System Information The “System Information” window displays: System Parameters: Information about your computer hardware and software. Installed Files: Files related to Sprint Connection Manager. Device Info & Diagnostics: Information about the card (including its phone number), and results of various tests. To display system information: 1.

  • Page 97: About Sprint Mobile Broadband

    About Sprint Mobile Broadband The “About Sprint Mobile Broadband” window displays information about the Sprint Connection Manager software. To display this window: In Sprint Connection Manager, click Menu and then select About Sprint Mobile Broadband. – or – Right-click the Sprint Connection Manager icon ( from the shortcut menu, select About Sprint Mobile Broadband.

  • Page 98: Frequently Asked Questions (Windows)

    Frequently Asked Questions (Windows) In This Section Questions about My Account Questions about Sprint Connection Manager Questions about GPS and Sprint Location Services Other Questions Section 3E: Frequently Asked Questions (Windows) S e c t i o n 3 E...

  • Page 99: Questions About My Account

    Questions about My Account If the connection is “always on,” am I always being billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect. Billing occurs only when data is passed across the network.
  • Page 100 What is GPS? GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous satellites to provide location data. GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellite signals, but do not transmit. Various GPS standards exist for the User Plane and Control Plane.
  • Page 101 In some locations where CDMA network access is available, GPS may not be available at this time. For the latest on service available by location, refer to Sprint Nextel Coverage maps. What is GPS User Plane? GPS User Plane is the ability to execute GPS requests at the subscriber level on the card.
  • Page 102 Can I use Sprint Location Services if I have enabled NDIS? Yes. Sprint Location Services/GPS services are supported, whether or not you have selected Enable Network Adapter (NDIS). Do I need a GPS subscription to use GPS? For GPS Basic, you do not need a GPS subscription. For GPS Premium, you need a GPS subscription.
  • Page 103 What is GPS Basic? Sprint GPS Basic supports GPS outdoors. Your card requires an unobstructed view of GPS satellites (in the sky), and, like any other GPS device, might not perform well within forested areas or near tall buildings. Sprint GPS Basic is based on GPSOne™ standards and uses Location-Based Services for the first, fast, GPS fix.
  • Page 104 What is NMEA? NMEA stands for “National Marine Electronics Association.” NMEA 0183 is a standard protocol used by GPS devices to send and receive data. NMEA output is composed of various strings. Sprint GPS data cards support the following strings: $GPGGA $GPRMC $GPGSA...

  • Page 105: Other Questions

    How do I start and stop NMEA? Note: To ensure the best data performance of your card, it’s recommended that you not activate the NMEA stream unless you are going to use it. To start NMEA output: 1. Click the GO button in the GPS Receiver window (page 45). 2.
  • Page 106 How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: Work in “offline” mode, and connect only when you need to send or receive email.

  • Page 107: Troubleshooting Tips (Windows)

    Troubleshooting Tips (Windows) In This Section Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Network Sprint Location Services Aren’t Working or Don’t Seem to Be Available Could Not Prepare Data Services Unable to Prepare Data Services Sprint Connection Manager Stops Working After Upgrading Windows This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband card and the Sprint Connection...

  • Page 108: Problems, Causes, And Solutions

    Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband card is a highly reliable product. Most problems are caused by one of these issues: Network coverage is not available (because of your “Network Mode” settings [page 77], or because you are outside the network, or because of an account or network problem).

  • Page 109: Go Button Is Unavailable

    GO Button Is Unavailable Ensure the card is properly inserted, not locked (page 65), and not powered off (page 50). If the Mobile Broadband window displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below. If Roam Mode is set to Sprint, ensure you are in the network coverage area (not roaming), or change the setting (page 79).

  • Page 110: Cannot Connect To The Network

    Cannot Connect to the Network If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO) coverage in your area, set Network Mode to 1X Only and try to establish a connection. If the connection is dropped as soon as it is established: 1.

  • Page 111: Could Not Prepare Data Services

    2. If you will be using NMEA, select Display GPS Receiver. (For more information on NMEA, see “What is NMEA?” on page 96.) 3. Ensure that Network Mode (in the Sprint Mobile Broadband “Settings” window) is set to Automatic or 1X Only. (Sprint Location Services may not be available if Network Mode is set to 1xEV-DO Only.) 4.

  • Page 112: Sprint Connection Manager Stops Working After Upgrading Windows

    This message may indicate that your system does not support 128-bit encryption for high-security access to data provisioning. You will not be able to complete the activation of data services until you upgrade your system’s security. (See “High Encryption Requirements [Windows]” on page 10.) Sprint Connection Manager Stops Working After Upgrading Windows Note:...

  • Page 113: Section 4: Using The Card On A Mac

    Section 4 Using the Card on a Mac...

  • Page 114: Your Card: The Basics (Mac)

    Your Card: The Basics (Mac) In This Section Starting Watcher Lite Watcher Lite Window Connection States Determining the Type of Coverage Powering the Card Off Launching a Sprint Power Vision or Sprint Vision Connection Viewing the Amount of Data Transferred Ending a Connection Displaying Your Phone Number and ESN Security...

  • Page 115: Watcher Lite

    Watcher Lite Watcher Lite is an application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connections on your Mac computer. Use Watcher Lite to: Determine your signal strength and other network connection parameters (page 107).

  • Page 116: Connection States

    You have 1xEV-DO Rev. 0 coverage. You have 1xEV-DO Rev. A coverage. You are roaming. Roaming charges may apply. You are in the network coverage area (not roaming). Amount of data received from the network. Amount of data transmitted to the network. Connection States The “Watcher Lite”...
  • Page 117 Not activated To use your card, you must activate it. Use the Activation Assistant (page 37). Updating User Profile Watcher Lite is performing account setup for you by making a connection to the CDMA network and using a secure Internet connection to download account parameters to your card.
  • Page 118 Connecting Watcher Lite is establishing a connection to the network. Connected The connection is established. In addition to the signal strength icon ( coverage indicator ( connected and the amount of data received (Rx) and transmitted (Tx) are also displayed. (See the note on page 113.) To end the connection, click Disconnect.

  • Page 119: Determining The Type Of Coverage

    Determining the Type of Coverage An icon in Watcher Lite ( example, 1X [synonym of 1xRTT] or 1xEV-DO). See the table on page 107. Powering the Card Off If you are using your card in an aircraft, hospital, or other environment where the card may cause interference, you can power the card off (without removing it from your ExpressCard or PC Card slot), and still use other functions of your computer.

  • Page 120: Launching A Sprint Power Vision Or Sprint Vision Connection

    Exiting Watcher Lite To exit Watcher Lite: Click the button in the upper left corner of the “Watcher Lite” window. Closes the “Watcher Lite” window Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection: Click the Connect button in the “Watcher Lite” window. (If the Connect button is unavailable, see “Connect Button Is Unavailable”...

  • Page 121: Viewing The Amount Of Data Transferred

    Viewing the Amount of Data Transferred Note: Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing.

  • Page 122: Displaying Your Phone Number And Esn

    Displaying Your Phone Number and ESN You can view your phone number (“Directory Number”) and ESN in the “About Sprint Device” window. To display the “About Sprint Device” window: From the Extras item on the Sierra Wireless Watcher menu, select About Sprint Device.
  • Page 123 Note: The security lock code is reset to the last four digits of the phone number whenever an account is activated. Warning Regarding the Lock Code If you lock the card and forget the lock code, you will not be able to use the card until you receive assistance from Sprint.

  • Page 124: Uninstalling The Watcher Lite Software

    Unlocking the Card When the card is locked, Watcher Lite displays “Device is Locked.” To unlock the card: 1. If the “Unlock Device” window is not displayed: from the Extras item on the Sierra Wireless Watcher menu, choose Unlock Device. 2.
  • Page 125 4. In the “Welcome to the Sierra Wireless Remove Installer” window, click Continue. 5. In the “Select a Destination” window, choose the volume onto which you had installed the Watcher Lite software, and then click Continue. Section 4A: Your Card: The Basics (Mac)
  • Page 126 6. In the “Easy Install on ...” window, click Upgrade. 7. If the “Authenticate” window appears, enter your Mac user name and password, and then click OK. 8. In the window with the message that you will have to restart your computer, click Continue Installation.
  • Page 127 9. Click Restart. Section 4A: Your Card: The Basics (Mac)

  • Page 128: Menu Options (Mac)

    S e c t i o n 4 B Menu Options (Mac) In This Section Watcher Lite Menu Options This chapter describes each menu option you may encounter while using your card and the Watcher Lite software on your Mac computer. Section 4B: Menu Options (Mac)

  • Page 129: Watcher Lite Menu Options

    Watcher Lite Menu Options The following table describes the menu options available from the Extras item on the Sierra Wireless Watcher menu. Menu Item Description Turn Sprint Power off your card. Device Off See “Powering the Card Off” on page 111. Activation Activate your card.

  • Page 130: Frequently Asked Questions (Mac)

    Frequently Asked Questions (Mac) In This Section Questions about My Account Questions about Watcher Lite Questions about GPS and Sprint Location Services Other Questions Section 4C: Frequently Asked Questions (Mac) S e c t i o n 4 C...

  • Page 131: Questions About My Account

    Questions about My Account If the connection is “always on,” am I always being billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect. Billing occurs only when data is passed across the network.

  • Page 132: Other Questions

    Other Questions Once I connect to the network, how do I access my corporate network through a VPN? Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate user name and password to gain access.

  • Page 133: Troubleshooting Tips (Mac)

    Troubleshooting Tips (Mac) In This Section Problems, Causes, and Solutions Connect Button Is Unavailable Searching for Service This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband card and the Watcher Lite software on a Mac computer.

  • Page 134: Problems, Causes, And Solutions

    Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband card is a highly reliable product. Most problems are caused by one of these issues: Network coverage is not available (because you are outside the network, or because of an account or network problem). The drivers were not properly installed because of a problem with your computer’s ExpressCard slot, PC Card slot, or the ExpressCard to PC Card adapter.

  • Page 135: Searching For Service

    Searching for Service If Watcher Lite displays “Searching for service” for a long period of time (for example, several minutes), try one of the following: Try reorienting your computer. If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.

  • Page 137: Section 5: Technical Specifications And Regulatory Information

    Section 5 Technical Specifications and Regulatory Information...

  • Page 139: Technical Specifications

    Technical Specifications In This Section LED Operation Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband card. Section 5A: Technical Specifications S e c t i o n 5 A...

  • Page 140: Led Operation

    LED Operation Your card has two LED light bars near the antenna end of the card. The LED light bars operate as follows: State of LED Blue, not blinking Blue, blinking Amber, blinking Amber, not blinking Amber, blinking Amber, not blinking Indicates The card has no power.
  • Page 141 State of LED Blue, blinking Blue, not blinking Section 5A: Technical Specifications Indicates Sprint Power Vision (1xEV-DO) coverage is detected. Ready to connect to the network; to connect, click the GO button (Windows) or the Connect button (Mac). The card is connected to the Sprint Power Vision (1xEV-DO) network, and can send or receive data.

  • Page 142: Radio Frequency And Electrical Specifications

    Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group FCC (ID: N7NAC597E) Industry Canada (ID: 2417C-AC597E) Voltage +3.3 Vdc from ExpressCard slot Current Maximum: Typical data call current (talk mode): Standby: Transmitter 200 mW (+23 dBm)

  • Page 143: Software Specifications

    Software Specifications CDMA IS-2000 Release 0 specification Data service IS-707A SMS (IS-637) Not supported Not supported IOTA Supported OTASP (IS-683A, Supported IS-683B, IS-683C) OTAPA Supported PRL (preferred Supported roaming list) Authentication Supported Voice Not supported Single E911 Not supported Position Location Mobile Station based.

  • Page 144: Environmental Specifications

    Environmental Specifications Operating -30 to +60°C (ambient, outside PCMCIA enclosure) temperature Storage -20 to +85°C temperature Humidity 95%, non-condensing Vibration 147 m/s 20 minute sweep, 12 cycles per axis, 3 axes for 36 cycles. (12 hours total test time [non-operating]) Drop 30"...

  • Page 145: Regulatory Information

    Regulatory Information In This Section Regulatory Notices Patents Trademarks Copyright Limitation of Liability Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband card, and also patent and other information. Section 5B: Regulatory Information S e c t i o n 5 B...

  • Page 146: Regulatory Notices

    (up to 300 GHz) FCC ID: N7NAC597E CAUTION: The AirCard 597E ExpressCard has been tested for compliance with FCC/ IC RF exposure limits in the laptop computer(s) configurations with the side loading ExpressCard slot and can be used in laptop computers with substantially similar physical dimensions, construction, and electrical and RF characteristics.
  • Page 147 FCC guidelines stipulate that the antenna should be more than 1.8 cm from the user. The highest reported SAR values of the AirCard 597E ExpressCard by Sierra Wireless are: 1. Separation distance of at least 1.8 cm needs to be maintained to user’s lap with the AirCard 597E ExpressCard inserted into the bottom ExpressCard slot of the laptop computer (1.0 mW/g).
  • Page 148 RF radiation, the maximum antenna gain must not exceed 5.55 dBi in the Cellular band and 4.95 dBi in the PCS band. 3. The AirCard 597E ExpressCard and its antenna must not be colocated with any other transmitter or antenna within a host device.

  • Page 149: Patents

    Patents Portions of this product are covered by some or all of the following US patents: 5,515,013 5,629,960 5,890,057 5,929,815 6,339,405 6,359,591 6,643,501 6,653,979 6,847,830 6,876,697 6,985,757 7,023,878 7,200,512 D442,170 and other patents pending. Licensed by QUALCOMM Incorporated under one or more of the following United States patents and/or their counterparts in other nations: 4901307...

  • Page 150: Trademarks

    QUALCOMM Incorporated. All other trademarks are property of their respective owners. Copyright ©2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT and other trademarks are trademarks of Sprint Nextel.

  • Page 151: Limitation Of Liability

    Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO...

  • Page 153: Section 6: Safety Information And Terms & Conditions

    Section 6 Safety Information and Terms & Conditions...

  • Page 155: Safety And Notices

    Safety and Notices In This Section Important Notice Safety and Hazards This section describes important guidelines regarding your Sprint Mobile Broadband card. Section 6A: Safety and Notices S e c t i o n 6 A...

  • Page 156: Important Notice

    Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E ExpressCard) CDMA modem are used in a normal manner with a well-constructed...

  • Page 157: Warranty And Terms And Conditions

    Warranty and Terms and Conditions In This Section Warranty Subscriber Agreement/General Terms and Conditions of Services This section describes how to access the Sierra Wireless warranty and contains the terms and conditions of service for your Sprint Mobile Broadband card. Section 6B: Warranty and Terms and Conditions Se c t io n 6B...

  • Page 158: Warranty

    Warranty To view the Sierra Wireless warranty for your AirCard 597E ExpressCard: In Windows Vista or Windows XP, select Start > All Programs > Sprint > Sierra Wireless Device Warranty. – or – In Windows 2000, select Start > Programs > Sprint > Sierra Wireless Device Warranty.
  • Page 159 Services Covered By These Ts&Cs & Additional Terms These Ts&Cs apply to our standard wireless Services and any other Service we offer you that references these Ts&Cs. Different terms will apply to most business accounts. Additional terms will apply when you use certain Services, typically those you can access online (for example, picture/video Services, online forums, etc.).
  • Page 160 Fee may vary based on the Services you select and will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, your Services continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend your Term Commitment or agree to a new Term Commitment –...
  • Page 161 insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; or ( j) if we believe the action protects our interests, any customer’s interests or our network. Your Ability To Change Services & When Changes Are Effective You typically can change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require you to accept a new Term Commitment.
  • Page 162 charges is due. We reserve the right to determine which charges count towards an ASL. If you have an ASL, we may suspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time with notice.
  • Page 163 proprietary, ownership or other rights to any phone number, identification number, e-mail address or other identifier we assign to you, your Device or your account. We’ll notify you if we decide to change or reassign them. Porting/Transferring Phone Numbers We don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier to transfer a number away from us, that is considered a request by you to us to terminate all of the Services associated with that number.
  • Page 164 About Data Services & Content Our data Services and your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, sound and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (third party Web sites, games, ringers, etc.).
  • Page 165 numbers, handset upgrades, etc.). You will be provided notice of these types of fees before we complete the requested transaction. Account & Service Charges; Pro-rating; Unused Minutes You are responsible for all charges associated with your account and the Services on your account, no matter who uses the Services.
  • Page 166 session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent.
  • Page 167 for any reason by a financial institution. Acceptance of payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. We may restrict your payment methods to cashier’s check, money order, or other similar secure form of payment at any time for good reason.
  • Page 168 Protecting Our Network & Services We can take any action to: (1) protect our network, our rights and interests, or the rights of others; or (2) optimize or improve the overall use of our network and Services. Some of these actions may interrupt or prevent legitimate communications and usage –...
  • Page 169 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, depending on a number of factors (e.g., whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or the location of your Device.
  • Page 170 health-related claims relating to our Services; (d) Data Content or information accessed while using our Services; (e) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 911, Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location information services, (g) information or communication that is blocked by a spam filter, or (h) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war,...
  • Page 171 DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling or writing us as instructed on your invoice.
  • Page 172 (5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of your last billing address. The federal or state law that applies to the Agreement will also apply during the arbitration.
  • Page 173 No Class Actions TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
  • Page 174 Services (including, but not limited to, those relating to billing, payment, 911, dispute resolution, no class action, no jury trial), survive termination of Services. © 2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT and other trademarks are trademarks of Sprint Nextel.

  • Page 175: Section 7: Glossary And Index

    Section 7 Glossary and Index...

  • Page 177: Glossary

    Glossary One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications.
  • Page 178 dormant The network switches the data connection into dormant mode if there is no traffic on the connection for some time. When you resume data traffic, the high-speed data connection becomes active. The data connection may also go dormant while a GPS fix is being acquired. Electronic Serial Number—The unique serial number assigned to the card for cellular network use.
  • Page 179 kbps kilobits per second—Actually 1000, not 1024, as used in computer memory size measurements of kilobytes. Local Area Network Light Emitting Diode—A semiconductor diode that emits visible or infrared light. Mbps Megabits per second MEID Mobile Equipment Identifier—The unique second-generation serial number assigned to the Sprint Mobile Broadband card for cellular network use.
  • Page 180 Sprint Connection Manager Software that allows you to manage the Sprint Mobile Broadband card’s actions and monitor your connections on a Windows computer. Sprint Mobile Broadband High-speed wireless services optimized for data. Sprint Mobile Broadband is the next evolutionary step for the Sprint Power Vision Network. Sprint Power Vision Sprint’s advanced multimedia third generation services available on the network.
  • Page 181 TRU-Install™ A Sierra Wireless feature that installs the necessary software and drivers the first time you insert the card into your Windows or Mac computer. An installation CD is not required. Virtual Private Network Wide Area Network Watcher Lite Software that allows you to manage the Sprint Mobile Broadband card’s actions and monitor your connections on a Mac computer.

  • Page 182: Index

    Index Symbols $GPGGA, 96 $GPGSA, 96 $GPGSV, 96 $GPRMC, 96 Numerics 1-888-715-4588 (Sprint Customer Service), 1-888-788-4727 (Sprint Customer Service), 1X Only (Network Mode) (Windows), 79 1X, 1xEV-DO description, 5 amount of data transferred (Mac), 108, amount of data transferred (Windows), application to automatically launch upon network connection (Windows), 61 automatically connecting when ready...
  • Page 183 approvals, 134 arbitration of disputes, 163 ASL (Account Spending Limits), 153 assistance online Help (Windows only), 63 Sprint Customer Service, 14 Sprint Web site, 14 authentication, 135 auto-launch Sprint Connection Manager, 43 Auto-launch upon network connection (Windows), 61 Automatic (Network Mode) (Windows), 78 Automatic (roaming option) (Windows), 79 automatically connecting to network (Windows), 78...
  • Page 184 states (GPS Receiver window), 51 states (Mobile Broadband window), 48 states (system tray), 52 warning when roaming, 60 Connection History (Windows), 84 Connection Manager Mac. See Watcher Lite. Windows. See Sprint Connection Manager. connection states (Mac), 108 connection states (Windows) GPS Receiver window, 51 Mobile Broadband window, 48 system tray, 52...
  • Page 185 Canada, 139 USA (FCC), 138 electronic serial number (ESN) Mac, 114 Windows, 33 elevation information (Windows only), 82 EMI warning Canada, 139 USA (FCC), 138 emissions, electromagnetic, warning Canada, 139 USA (FCC), 138 Enable Location Services (Windows only), 81 Enable Network Adapter (NDIS) (Windows), encryption - required for IOTA (Windows), ending a connection Mac, 113...
  • Page 186 GPS Basic, 95 GPS Premium, 95 GPS Receiver window, 45 icon in system tray, 52 limitations, 94 Privacy, 93 subscription, 94 Test GPS, 82 User Plane, 93 where can I use it?, 93 GPS Basic (Windows only), 95 GPS Control Plane (Windows only), 93 GPS Port (Windows only), 47 GPS Premium (Windows only), 95 GPS Receiver window...
  • Page 187 One Touch Activation (IOTA 2.4), 5, 32 "Unable to prepare data services" message, 103 Keep Connection History (Windows), 76 knowledge base, 14 last fix (Windows only), 47 late fees, 158 latitude (Windows only), 46, 82 Launch when Windows starts, 76 LBS (Location-Based Services) (Windows only).
  • Page 188 Software Updates, 88 system tray menu, 72 Menu button (Windows only), 47 menu options (Mac), 121 menu options (Windows) Location & Search Services menu, 53 Sprint Connection Manager menu, 69 system tray menu, 72 messages - viewing (Windows), 85 messaging, text (SMS), 135 Microsoft Live (Windows), 81 Microsoft VPN (PPTP) Connection (Windows), 61...
  • Page 189 plus sign (+) in Sprint Connection Manager, port configuration (Windows), 86 porting/transferring phone numbers, 155 position error (HEPE) (Windows only), 46 position location (Windows only), 135 See also Sprint Location Services, and also the FAQ chapter (Windows). power button, 136 power LED, 132 Power Vision, Sprint (1xEV-DO).
  • Page 190 Search Services (Windows only). See Sprint Location Services. "Searching for service" message Mac, 127 Windows, 49, 101 security (Mac) overview of user lock, 114 warning, 115 behavior when the card is locked, 115 lock card immediately, 115 unlocking the card, 116 security (Windows) overview of user lock, 64 warning, 65...
  • Page 191 configuring, 74 expanding Sprint Connection Manager, frequently asked questions (FAQ), 90 GPS Receiver window, 45 icons, 44 icons (GPS Receiver window), 46 icons (Mobile Broadband window), 44 icons (system tray), 52 links, 67 menu options, 69 minimizing, 58 minimizing on startup, 76 Mobile Broadband windowr, 44 Network Mode, 79 removing, 68...
  • Page 192 Sprint products and services (Windows), 67 Sprint roaming (Windows), 79 Sprint Vision 1X or 1xEV-DO connection (Network Mode) (Windows), 79 Always show Welcome screens (Windows), 78 amount of data transferred (Mac), 108, amount of data transferred (Windows), application to automatically launch upon network connection (Windows), 61 automatically connecting when ready (Windows), 78...
  • Page 193 trilateration (Windows only), 94 troubleshooting (Mac) common causes of problems, 126 Connect button is unavailable, 126 contact information, 14 frequently asked questions (FAQ), 122 "Searching for service" message, 127 troubleshooting (Windows) common causes of problems, 100 alert log, 85 cannot connect, 102 contact information, 14 "Could not prepare data services"...
  • Page 194 Warranty and Terms and Conditions, 149 Watcher Lite overview, 107 amount of data transferred, 113 closing, 112 diagram with callouts, 107 frequently asked questions (FAQ), 122 icons, 107 installing, 21 menu options, 121 removing, 116 security features, 114 starting, 107 uninstalling, 116 weak signal Mac, 127...

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