Table of Contents
Advertisement
2.
In the Report Generation dialog box, click the Down arrow to select
From and To dates from a calendar.
3.
Select one of the following format options:
• Group by Agent Extension—select Callee ID or Caller ID, or
both, and enter the agent's extension in the field.
• Group by Workgroup—enter the workgroup number in the
Workgroup field.
• Group by DNIS—enter the DNIS number in the DNIS field.
• Group by Day (Daily Summary)—formats report based on date
period summary for each day.
4.
Click OK.
5.
VRM Client generates a separate Report window displaying the
selected report parameters. From there, you can select Print Setup,
Preview, Print, or Export (as a tab-separated text file).
VRM Client Main Window
VRManager Manual
25
Advertisement
Table of Contents
