Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Altigen VRManager
Summary of Contents for Altigen VRManager
- Page 1 VRManager™ Manual 6/2008 4510-0003-6.0...
- Page 2 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
-
Page 3: Table Of Contents
Export to File ........22 VRManager Manual i... - Page 4 Report Menu........26 VRManager Manual...
-
Page 5: Hapter
Internet Explorer does not have to be the default browser. VRManager License VRManager requires a VRManager License to be installed at the MAXCS ACC/ACM system.You can verify the licenses when you run MaxAdministrator by selecting License > License Information. VRManager Manual... - Page 6 2 VRManager Manual...
-
Page 7: Hapter
4. Select Security Options. 5. Ensure that the following option in the right pane is set to Silently succeed before installing: • On Windows XP and Windows 2003: Devices: Unsigned driver installation behavior. • On Windows 2000: Unsigned non-driver installation behavior. VRManager Manual... -
Page 8: Installing Vrmanager Service
Service and Voice Record Manager Admin. If you plan to use VRM Client at this system, also select Voice Record Manager Client. Then click Next. After installation, you can run VRManager Admin from Start > Programs > VRManager > VRM Admin. 4 VRManager Manual... -
Page 9: Upgrade From Previous Version
Follow the installation instructions as they appear on the screen. In the Custom Setup screen, choose to install Voice Record Manager Service and Voice Record Manager Admin. If you plan to use VRManager Client at this system, also select Voice Record Manager Client. VRManager Manual... -
Page 10: Installing Vrmanager For A Client
The user must have full privilege to read/write to the shared and local folders. • In Windows 2003 Server, the default setting of the OS security is very robust, so caution should be used when setting users’ access privileges. 6 VRManager Manual... -
Page 11: Hapter
Click OK. Note: Each Windows user has his own VRM Admin login setting. VRM Admin Window VRM Admin has five configuration pages: • User • Pooling • Storage • Log • AltiWare ACC/ACM VRManager Manual... -
Page 12: User Page
From this page, an administrator can add, edit, and delete users; limit their queries to certain workgroups, extensions, and systems; change user passwords; and change the VRM Admin password. Adding Users To add a new VRManager Client user: Click the New button. 8 VRManager Manual... -
Page 13: Editing A User
Separate entries with a comma. (To allow the user to query all workgroups or all extensions, leave those text boxes empty.) Editing a User To edit a user: Select the user on the User page and click the Edit button. Make your changes, and click OK. VRManager Manual... -
Page 14: Changing The Admin Password
Changing the Admin Password To change the VRM Admin password: Click the Change Admin Password button. The Change Admin Password dialog box opens. Enter the information in the Old Password, New Password and Confirm Password fields. Click OK. 10 VRManager Manual... - Page 15 MAXCS server, and saves them into the primary storage directory in the .wav format you select here (G.723.1, GSM, PCM). Note: The Browse button is not available if VRM Admin is running on a different server than VRM Service. VRManager Manual...
-
Page 16: Storage Page
Schedule - for detailed settings, click the Details button. In the Details dialog box, use the drop-down list to select the Schedule Task (Daily/Weekly/Monthly), use the up/down arrows to select the Start Time and to define the Daily Schedule (every x days), 12 VRManager Manual... - Page 17 You can add new multiple schedules, then modify them. • Backup Storage - enter the location for the backup storage, or use the Update button to select a new location. If you click the Update button, the following dialog box opens: VRManager Manual...
- Page 18 Note: The Browse button is not available if VRM Admin is running on a different server than VRM Service. • Execute Now button - clicking this button will begin backup of records. When you have finished setting backup parameters, click Apply or OK. 14 VRManager Manual...
- Page 19 • Send daily report by mail - if you check this option, VRM will send a report When there is a warning or error or Always. Use the Mail Configuration button to configure the recipient’s email address. Use the Test button to send a test email. Click Apply or OK when finished. VRManager Manual...
- Page 20 The AltiWare ACC or ACM page displays the MAXCS ACC or ACM servers and centralized recording directories that VRManager will access. Here, administrators can add or delete MAXCS ACC/ACM servers, and specify the centralized recording directory for the specified MAXCS ACC/ACM server. 16 VRManager Manual...
-
Page 21: Adding Servers
The newly added server is displayed in the MAXCS ACC or ACM Server List field. Note: VRManager starts converting all voice recording data as soon as the MAXCS ACC/ACM Server information is added to the MAXCS ACC or ACM Server List. VRManager Manual... -
Page 22: Changing The Centralized Recording Directory
Changing the Centralized Recording Directory To edit a MAXCS ACC/ACM server’s location for the centralized recording directory, highlight the MAXCS ACC/ACM server in the server list, then input the new location in the Centralized Recording Directory field. 18 VRManager Manual... -
Page 23: Hapter
Enter the VRM Server IP address or server name, User name and Password. Check the Save Password checkbox to have VRM Client remember the password the next time the program is run. Click OK. Note: Each Windows user has his own VRM Client login setting. VRManager Manual... -
Page 24: Vrm Client Main Window
Using the menus, you can perform the following functions: • File – Save As, Export to File, Change Password, Exit • Edit – Search, Play, Display Column, Option • Report – Generate report • Help – VRM Client version information 20 VRManager Manual... -
Page 25: File Menu
To save a file, click on a voice record in the main window to highlight it, and click the Save As button. OR, right-click on a voice record, and select Save As. OR, click on a voice record to highlight it, and choose File > Save As from the main menu. VRManager Manual... -
Page 26: Export To File
Choose File > Change Password from the main menu. In the Change User Password dialog box, enter the necessary information in the Old Password, New Password and Confirm Password fields, then click OK. The new password applies at the next log in. 22 VRManager Manual... -
Page 27: Edit Menu
• Typing “AND” in upper case in the edit box means “and.” • To leave out a condition, leave the edit box empty. • The date/time format is the same as the system format of the operating system. VRManager Manual... -
Page 28: Playing Voice Records
You can select which columns you want displayed in the main view window. These are the column headers you can select from: • ID • Callee ID • Session ID • Caller ID • DNIS • Workgroup • Length 24 VRManager Manual... -
Page 29: Sorting
In the main view window, you can click on a specific column heading to sort records in ascending or descending order on that field. You can use the scroll bar at the bottom of the window to view all the displayed columns. VRManager Manual... -
Page 30: Media Player Option
In the Report Generation dialog box, click the Down arrow to select From and To dates from a calendar. Select one of the following format options: • Group by Agent Extension—enter the extension in the Callee ID field. 26 VRManager Manual... - Page 31 • Group by Day (Daily Summary)—formats report based on date period summary for each day. Click OK. VRM Client generates a separate Report window displaying the selected report parameters. From there, you can select Print Setup, Preview, Print, or Export (as a tab-separated text file). VRManager Manual...
- Page 32 VRM Client Main Window 28 VRManager Manual...
- Page 33 24 schedule backup 12 search symbols 23 searching voice records 23 servers, adding 17 Execute Now button 14 sorting records 25 export to file 22 storage backup 13 directory, setting 11 firewall, running VRManager behind 6 VRManager Manual...
- Page 34 11 storage page 12 user page 8 VRM Client edit menu 23 file menu 21 generating reports 26 login 19 VRManager configuring 7 installing 3 license 1 requirements 1 VRManager Admin using 7 VRManager Client using 19 VRManager Manual...