Table of Contents
Related Manuals for Altigen VRManager
Summary of Contents for Altigen VRManager
- Page 1 VRManager ™ Manual MAX Communication Server Release 6.7 April 2012...
- Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
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Page 3: Table Of Contents
HAPTER Installing VRManager ....... 1 Requirements ......... . 1 Pre-Setup . - Page 4 Index ..........23 VRManager Manual...
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Page 5: Hapter
Requirements Install VRManager on a different system than the one on which the MAXCS ACC/ACM server is installed. If you are upgrading, you can upgrade from VRManager 5.2 and above only. -
Page 6: Pre-Setup
Terminal Services or Remote Desktop. Installing VRManager Service To install VRManager service, you will use one of two methods: Fresh install and Upgrade from previous version. Fresh Install If you do a fresh install, the installation program installs SQL 2008 Express and Jservice Loader on your system automatically. -
Page 7: Upgrade From Previous Version
Service and Voice Record Manager Admin. If you plan to use VRM Client at this system, also select Voice Record Manager Client. Then click Next. After installation, you can run VRManager Admin from Start > Programs > VRManager > VRM Admin. Upgrade from Previous Version To upgrade from VRManager 5.2 or above:... -
Page 8: Installing Vrmanager For A Client
Client or Voice Record Manager Admin. If you install VR Admin on a client system, some Browse buttons will not appear. After installation, you can run VRManager Client from Start > Programs > VRManager > VRM Admin or VRM Client. Note: If VRManager is run behind a firewall, open TCP port 10040. -
Page 9: Hapter
AltiWare ACC/ACM User Page The VRM User page shows the User List for VRManager clients and shows the workgroups, extensions, and systems that the user can query. From this page, an administrator can add, edit, and delete users; limit their queries to certain workgroups, extensions, and systems;... -
Page 10: Adding Users
Adding Users To add a new VRManager Client user: Click New. Enter a User Name, Password and Password Confirmation. (The account name is not case-sensitive.) Click OK. The new user appears in the User List field. To limit this user’s queries to certain workgroups, extensions, and systems, select the new user and click Edit. -
Page 11: Editing User Details
The pooling page lets you set the location of the primary storage directory. Click Browse to select the location. VRM Admin pools the newly recorded files from the MAXCS server, and saves them into the primary storage directory in the .wav format you select here (G.723.1, GSM, PCM). VRManager Manual... -
Page 12: Storage Page
Note: The Browse button is not available if VRM Admin is running on a different server than VRM Service. Storage Page On the Storage page you can set backup conditions for the storage of voice records. 8 VRManager Manual... - Page 13 Monthly Schedule (any date in every month), then click Apply. Use the Advanced button to set a Start Date and End Date; or check the Repeat Task checkbox to set up parameters for a continuous schedule, then click OK. VRManager Manual...
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Page 14: Log Page
The user must have full privilege to read/write to the shared and local folders. Also, VRManager supports backup to DVD/RW; simply enter the path for the DVD/RW location. -
Page 15: Altiware Acc Or Acm Page
AltiWare ACC or ACM Page The AltiWare ACC or ACM page displays the MAXCS ACC or ACM servers and centralized recording directories that VRManager will access. Here, administrators can add or delete MAXCS ACC/ACM servers, and specify the centralized recording directory for the specified MAXCS ACC/ACM server. -
Page 16: Adding Servers
Enter the MAXCS ACC or ACM Server IP Address, Centralized Recording Directory (the Share name of the centralized recording folder), User Name and Password. Then click OK. If the user account belongs to an NT domain, you must enter “NTDOMAIN;username” in 12 VRManager Manual... -
Page 17: Changing The Centralized Recording Directory
The newly added server is displayed in the MAXCS ACC or ACM Server List field. Note: VRManager starts converting all voice recording data as soon as the MAXCS ACC/ACM Server information is added to the MAXCS ACC or ACM Server List. - Page 18 14 VRManager Manual...
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Page 19: Hapter
H A P T E R Using VRManager Client To run VRManager Client: Choose Start > Programs > VRManager > VRM Client. Enter the VRM Server IP address or server name, User name and Password. Check the Save Password checkbox to have VRM Client remember the password the next time the program is run. -
Page 20: Menu Bar
File Menu Saving Files To save a file, click a voice record in the main window to highlight it, and click the Save As button. Or, right-click a voice record and select Save As. 16 VRManager Manual... -
Page 21: Export To File
Export to File To export search results to a tab-separated text file (.txt), choose File > Export To File from the main menu,or right-click the search results list and choose Export To File. VRManager Manual... -
Page 22: Change Password
You can search based on the following conditions: The relational symbols for each condition include: = (equal) < (greater than) > (less than) >= (less than or equal to) <= (greater than or equal to) <> (not equal) 18 VRManager Manual... -
Page 23: Playing Voice Records
If you want the query results to display all voice records for that extension, leave the WorkGroup field blank. Playing Voice Records To play a voice record, Click a voice record in the main window to highlight it, and then click the Play button. VRManager Manual... -
Page 24: Displaying Columns
Backup: In this state, you must manually put the right backup media in the path if you back up the record and remove it. Normal: In this state, the file can be played or saved. • Comment To select columns for display, 20 VRManager Manual... -
Page 25: Sorting
VRM client plays the selected file using a media player defined by the user. If the media player is not defined, VRManager does not play the file, and instead opens a dialog box so you can assign a media player. You can also select the media player by choosing Edit >... - Page 26 Group by Day (Daily Summary) – Formats the report based on date period summary for each day. A window show the selected parameters. From there, select Print Setup, Preview, Print, or Export (as a tab-separated text file). 22 VRManager Manual...
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Page 27: Index
6 servers 12 admin password, changing 7 AltiWare ACM page 11 media player, assigning 21 automatic delete record without backup 9 NAT and VRManager 4 backup 4, 10 location 4, 10 schedule 9 password storage 10 changing admin 7... - Page 28 18 VRM Admin AltiWare ACM page 11 log page 10 pooling page 7 storage page 8 user page 5 VRM Client edit menu 18 file menu 16 generating reports 21 login 15 VRManager installing 1 license 2 VRManager Manual...
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