Dispenser Troubleshooting Guide - Follett U155 Installation, Operation & Service Manual

Before calling for service
1. Check that there is ice in dispenser and that congealed cubes are not causing a jam.
2. Check that circuit breaker and switches are in "ON" position.
3. Check that drain pan, rear lid and top are on securely. If ajar, dispenser will not operate. When the top is off,
auger does not operate, even though the solenoids do (see chart on page 15).
4. Check that all drains are clear.
5. For units equipped with Follett compressed nugget icemaker, see Icemaker Operation and Service
Manual for service and troubleshooting information.
Symptom
Ice does not dispense.
• Auger motor does not run.
• Wheel motor does not run.
Ice does not dispense.
• Auger motor runs.
• Wheel motor runs.
• Gate does not open.
Ice does not dispense.
• Auger motor does not run.
• Wheel motor runs.
Ice does not dispense.
• Auger motor runs.
• Wheel motor does not run.
Warm drinks or soda foaming.
If problems persist after following this basic troubleshooting guide, call Follett's
Technical Service Department toll free at (800) 523-9361 or (888) 2-FOLLETT, or
(610) 252-7301.

Dispenser troubleshooting guide

Possible cause
1. Power switch faulty or in OFF
position; loose connection.
2. Faulty dispense switch.
3. Faulty transformer.
4. Drain pan ajar.
5. Faulty drain pan safety switch.
1. Loose electrical connection.
2. Linkage problem between
solenoid and gate.
3. Faulty solenoid.
1. Loose electrical connection.
2. Faulty auger motor.
3. Faulty run capacitor.
1. Loose electrical connection.
2. Faulty wheel motor.
3. Faulty run capacitor.
1. No ice in storage bin.
2. Water drained out of ice water
bath.
3. Circulating pump not running.
1. Turn power switch to ON position;
check connections.
2. Replace switch.
3. Replace transformer.
4. Check pan and reseat.
5. Replace switch.
1. Check connections.
2. Check linkage.
3. Replace solenoid.
1. Check connections.
2. Check auger motor.
3. Check run capacitor.
1. Check connections.
2. Check wheel motor.
3. Check capacitor.
1. Fill storage area with ice or check
icemaker operation.
2. Check that ice water bath drain
tube is in fixed upright position.
3. Check pump and PC board for
output.
14
Solution