Table of Contents
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This chapter covers the potential problems you may run into and the possible remedies. After
each problem description, some instructions are provided to help you to diagnose and to solve the
12.1 Problems Starting Up the Prestige
Table 12-1
PROBLEM
None of the LEDs are on when
you power on the Prestige
Cannot access the Prestige via
the console port.
Troubleshooting
problem. Please see our supporting disk for further information.
Troubleshooting Starting Up Your Prestige
Check the connection between the AC adapter and the Prestige.
Check the connection between your two routers. When they are
connected, the LNK and 128K LED should be on if the transfer type
is 128K; and the LNK and 64K LED are on if the transfer type is
64K.
Check the IDSL line if it is a single line to connect to a pair of
routers.
Check with the phone company if the IDSL line is connected to their
company.
If the error persists, you may have a hardware problem. In this case,
you should contact technical support.
1. Check to see if the Prestige is connected to your computer's
serial port.
2. Check to see if the
communications program is
configured correctly. The
communications software
should be configured as
follows:
Prestige 100L IDSL Router
Troubleshooting
CORRECTIVE ACTION
VT100 terminal emulation.
9600 bps is the default speed
on leaving the factory. Try other
speeds, e.g., 19200, 38400,
57600, 115200; in case it has
been changed.
No parity, 8 Data bits, 1 Stop bit,
no Flow Control.
Chapter 12
12-1
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Table of Contents
Troubleshooting
