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PROBLEM
None of the LEDs turn on when
I start the modem.
I cannot access the Prestige on
my computer.
I cannot connect to the Internet.
Troubleshooting
This chapter covers potential problems and the possible solutions.
Table 8-1 Troubleshooting
Make sure your computer is turned on.
Check the USB cable connections between the modem and your
computer.
Carefully follow the instructions in this User's Guide to uninstall and
reinstall the software driver.
Make sure the modem's USB port is connected to your computer's
USB port.
Restart your computer.
Make sure the ADSL port is properly connected to the telephone wall
jack.
Select Connect/Disconnect from the menu at the top of your
computer screen.
Make sure that you have configured the correct user name and
password on the WAN settings (see section 6-1 WAN Settings).
Restart your computer.
Prestige 630-C Series ADSL USB Modem
Troubleshooting
CORRECTIVE ACTION
Chapter 8
8-1
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