Appendix C: Troubleshooting; Maintaining Optimal System Performance - Fiery EX12 Printing Manual

C
C-1 Troubleshooting
Appendix C:
Troubleshooting
This appendix provides troubleshooting tips.

Maintaining optimal system performance

The Fiery does not require maintenance. Beyond the routine requirements of servicing
and maintaining the copier/printer and replenishing consumables, you can improve
the overall performance of your system by doing the following:
• Check job ticket information carefully before printing.
Print jobs with the same output and paper specifications together, to minimize
paper changes. Also, print routine jobs while you prepare to print jobs with special
instructions or special media.
• Reduce unnecessary server connections at Command WorkStation.
If you use a second or third Fiery on an occasional basis, you can improve
performance by logging off when those systems are not in use.
• Avoid printing with the Fiery "Disk full" warning.
If you see this warning, delete jobs that are not likely to be reused. Avoid this
condition by deleting old jobs on a regular basis. The date associated with a job
is the original date it was sent.
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator. Also, make sure there are no applications installed on the Fiery, with
the exception of the Fiery utilities from the User Software CD. Applications other than
theFiery utilities are not supported and can cause system problems.