Before Calling For Service - Mitsubishi Electric CP30DW Operation Manual

BEFORE CALLING FOR SERVICE

2 Use the troubleshooting chart to resolve problem in operation. If you are unable to
resolve the problem, unplug the power cord and contact your dealer.
Symptom
The power is not turned on.
The image is not printed.
This unit does not print any images sent
from the computer.
The ribbon cartridge can not be unloaded. →Turn off the power of this unit, then turn it on again
The ribbon cartridge can not be loaded.
Check and Remedy
Is the power cord plug disconnected from the outlet?
→ Connect the power cord plug to the outlet firmly.
After tuning the power off, wait for approx. 2
minutes. Then turn on the power.
Is the image data
Is the ribbon cartridge or print paper exhausted?
→Check the status.
Is the paper cassette loaded correctly?
→Check the status display. Refer to "INDICATION ON
THE STATUS DISPLAY & COUNTERMEASURES".
(page 17)
Is the status indicator blinking?
→When the status indicator (
slowly, the temperature of the thermal head may
get high. Wait until the temperature drops to a
level where printing becomes available.
Is the power of this unit turned on?
Are this unit and a computer connected correctly?
→Check the status.
and press the RIBBON EJECT button. If this error
is not solved, contact your dealer.
Is the power of this unit turned on?
Is another ribbon cartridge already loaded in this
unit?
→ Check the status.
sent to this unit?
) keeps blinking
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