Call Transfer - Mitel SUPERSET 410 Manual

Making Calls
Dialing from your SUPERSET 410 is exactly the
same as dialing from any other telephone. Just
use the dialpad to dial the number, including any
outside access code (usually the number "9"), if
required.
Onhook Dialing
You can make calls without lifting the handset.
Dial the number.
Monitor the progress of the call through the
speaker.
When the called party answers, lift the
handset.
To end a call or cancel a call setup:
Press SPEAKER
Throughout this guide instructions will assume
that you have already lifted the handset, or
pressed SPEAKER for onhook dialing. In some
cases, an operation must be performed either
using the handset or in onhook mode, and you
will be instructed accordingly.
What are Feature Keys
Personal Keys on your set can be programmed
as Feature Keys by your Communications
Department. A Feature Key allows you to turn a
feature on and off just by pressing that key.
Contact your Communications Department to
find out which features can be programmed as
Feature Keys on your telephone set.

CALL TRANSFER

The "HOLD" Key vs. the "TRANS/CONF"
Key
You cannot use the red HOLD key to transfer a
call or set up a conference.
You use the TRANS/CONF key to put a caller on
temporary hold before transferring or setting up
a conference. If you hang up with a caller on
temporary hold, the call automatically rings you
back.
You can transfer a caller to another extension
using TRANS/CONF to put the caller on
"temporary hold" while you dial the desired
destination. When you release yourself from the
conversation, the call is transferred.
The TRANS/CONF key is also used when setting
up a telephone conference consisting of any
mixture of internal or external callers.
Transfer a Call
Press TRANS/CONF
to place a call on temporary hold.
Dial destination number.
Introduce the caller.
Replace the handset.
The call is transferred to the destination number.
Cancel a Call Transfer
Press CANCEL.
You are reconnected with the original caller.
CONFERENCE
Set Up a 3-party Conference
Call the first person.
Wait until the call is answered.
Press TRANS/CONF
to put the first person on temporary hold.
Call the next person.
Wait until the call is answered.
Press TRANS/CONF
to form a 3-party conference.
If an intended conferee is busy or does not
answer:
Press CANCEL
to return to the original caller.
Add Another Party
The maximum number of conferees that can be
included in one conference depends on your
system's configuration.
Press TRANS/CONF.
Call the next person.
Press TRANS/CONF
to include everyone dialed so far.
Leave a Conference
Replace the handset.
The other conferees remain connected to each
other.