Call Handling; Hold; Mute - Mitel 5330e User Manual

5330e/5340e IP Phones – User Guide

CALL HANDLING

Hold

To place a call on Hold:
1. Press
2. Press the key that you have programmed as Hold. The indicator flashes on the line that
has the held call.
Note: You can only retrieve a call from hold when the phone is idle.
To retrieve a call from Hold, do one of the following:

Lift the handset and press the flashing line key or Float Key (see page 43).

Press the flashing indicator.

Use the Add Held feature to conference into the held call.
To retrieve a call from Hold at another phone, do one of the following:

Press the flashing line key.

Dial the appropriate feature access code and the number of the station that placed the
call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off
during a call.
To turn Mute on during a call:

Press (MUTE). The
To turn Mute off and return to the conversation:

Press (MUTE). The
Note: If you are on a Handsfree MUTED call and you lift the handset, the handset
microphone is automatically enabled and the MUTE light turns OFF.
NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the
secondary system while your speaker or handset is muted (that is, while the Mute key is
lit) the call remains muted until you hang up.
(HOLD).
(MUTE) light turns ON.
(MUTE) light turns OFF.
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