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PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a
problem, please contact Power Wheels
and 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels
us on-line at www.powerwheels.com, or call 1-800-348-0751.
PROBLEM
Vehicle does not run
L1114pr-0920
J4030pr-0920
®
Consumer Relations, toll-free at 1-800-348-0751 between 9 AM - 7 PM (EST) Monday through Friday
POSSIBLE CAUSE
Undercharged battery
Charger is not working
Tripped thermal fuse
Loose wires or loose connectors
Dead battery
Electrical switch damage
Motor damage
®
authorized service center. For the location nearest you, please visit
SOLUTION
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is "ON".
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
service center. They can test your charger for you.
The built-in thermal fuse may "trip" and shut down operation
of the vehicle if the vehicle is overloaded or the driving
conditions too severe. Once a fuse has "tripped", remove
your foot from the pedal and wait approximately 25 seconds
before operating the vehicle again. To avoid repeated
automatic shutdowns, do not overload the vehicle by
exceeding the 50 lb (23 kg) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or
run into fixed objects, which can cause the wheels to stop
spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact your local Power
®
Wheels
authorized service center.
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor connector and that
there are no loose wires around the motors.
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
service center.
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
service center for diagnosis and repair.
Contact your local Power Wheels
for diagnosis and repair.
®
authorized
®
authorized
®
authorized
®
authorized service center
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