Problems With Roomba - iRobot Roomba Customer Support Booklet

Roomba Customer Support Booklet

Problems with Roomba

Roomba's cleaning performance has decreased. What should I do?
Before flipping over Roomba, always make sure to empty the Particle Bin and the
unit is turned off. Always carry Roomba by its handle and never tilt it forward.
1. Check to make sure that the Air Filter is in good condition. If it isn't,
replace the Filter.
2. Turn Roomba's Main Power Switch Off and place Roomba upside down.
3. Make sure the Vacuum Inlet is clear.
4. Remove and clean the Main Brushes. Make sure to clean the ends of the
Brushes (Brush Axles) as hair can build up in that area. Reinstall the
Brushes when finished.
5. Make sure there is no debris around the Wheels or Wheel Axles.
6. If a problem still persists, contact Customer Service.
Roomba starts, turns a little, then shuts down and beeps.
Turn Roomba off and empty the Particle Bin. Turn Roomba upside down.
Sometimes things get caught between the Brushes, or between the Brushes and
Particle Bin. Remove the Brushes and clean them, including the ends of the
Brushes (Brush Axles) as hair tends to buildup in that area. Reinstall the Brushes
when finished.
Roomba backs up in short jerky motions every time it's turned on and
turns off after 30 seconds.
Turn Roomba off, empty the Particle Bin and turn the unit upside down. First,
check for any dirt or fuzz obstructing the Cliff Sensors (the four small pits located
underneath Roomba, just inside the edge of the Front Bumper.) Second, press
the Front Bumper in and make sure it springs back. If that does not solve the
problem, look under the Front Bumper in the front and center. Two wires will be
visible. If either wire is cut or broken, please contact Customer Service.
Roomba emits a series of 6 low tones and flashes all its lights.
When a Room Size Button is selected, Roomba may flash all its Room Size
Buttons and Battery Life Indicator and emit a series of 6 low tones EVERY time
Roomba is turned on and started. If this is your experience, look under the Front
Bumper in the front and center. Two wires will be visible. If either wire is cut or
broken, please call Customer Service.
Can't find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at
roomba-support@irobot.com
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