Service; Before Calling Service; Troubleshooting Chart - Thermador PO301 Use & Care Manual

Service
Before Calling
Service
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open, Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
even after cooling, back on. The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions.
Baking results are not as expected. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions.
True Convection results are not as expect- The oven temperature must be manually reduced by 25 °F. Refer to cooking
ed. charts and tips for rack positions, cooking times and pan selection. Adjust
oven calibration if necessary. See "Oven Temperature Offset" under "User
Settings".
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective. Touching the bulb with
fingers may cause the bulb to burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent.
Cannot remove lens cover on light. There may be soil build-up around the lens cover. Wipe lens cover area with
a clean dry towel prior to attempting to remove the lens cover.
Oven is not self-cleaning properly. Allow the oven to cool before running self-clean. Always wipe out loose soils
or heavy spillovers before running self-clean. If oven is badly soiled, set
oven for the maximum self-clean time.
Clock is not working properly. Make sure there is electrical power to oven.
With a new oven there is a strong odor This is normal with a new oven and will disappear after a few uses. Operat-
when oven is turned on. ing the self-clean cycle also "burns-off" the smell more quickly.
Fan is running during modes that do not On some models, the convection fan runs while the oven is preheating for
use convection the bake mode. This is normal.
Warm air or steam escapes from oven It is normal to see or feel steam or warm air escaping from the oven vent.
vent. Do not block the vent.