Heat & Glo 550TRSI-AUF Owner's Manual page 62

Frequently Asked Questions/Troubleshooting
Symptom
Remote control will not transmit
Control module will not take
commands from remote control
Fan does not turn on when fireplace
is started
Fan does not turn off when fireplace
turned off
Fireplace shuts down after extended
periods
Fireplace is on but will not shut off
with the remote control
62
Possible Cause
Batteries
Remote control is in Child
Lock mode
Buttons not being pressed
firmly
Control module is not in
"REMOTE" mode
Control module and remote
control are not programmed
to each other
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
Built in time delay
Built in time delay
Built-in timer
External wired wall switch
Remote control or control
module failure
Heat & Glo • 550TRSI-AUF, 550TRSILP-AUF • 2079-980 Rev. R • 2/13
Corrective Action
Verify batteries are functional and installed correctly.
Disengage Child Lock mode.
Press button firmly for one to two seconds to ensure transmis-
sion to module.
Ensure module switch is set to REMOTE.
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and repro-
gram the remote control.
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the fire-
place junction cord located in the controls area. Also verify that
the batteries are installed in the battery pack.
The fireplace must run for three minutes in order for the fan to
engage.
The fan will run for twelve minutes after the fireplace is turned off.
The fireplace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
The fireplace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
At control module, turn off fireplace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.