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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
Models:
NOTE: NOT INTENDED FOR
NOTE:
FIREPLACE INSERT.
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION.
DO NOT MODIFY THIS APPLIANCE.
Owner's Manual
Operation and Maintenance
Ref No GMK10486
AS/NZS 5263.1.8
Heat & Glo • 350X-AU, 550X-AU Owner's Manual • 2279-981 Rev. M • 4/23
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
DANGER
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1

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Summary of Contents for Heat & Glo 350X-AU

  • Page 1 DO NOT USE OR STORE FLAMMABLE MATERIALS NEAR THIS APPLIANCE. DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILE IT IS IN OPERATION. DO NOT MODIFY THIS APPLIANCE. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 2: Welcome

    TO BE INSTALLED ON WOOD FLOORING OR NON-COMBUSTIBLE FLOORING. See installation manual for details. Serial Number Model: Gas Type: Seri a l : MADE IN USA XXXX-XXX Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 3: Table Of Contents

    C. Contact Information ......33  = Contains updated information. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 4: Limited Lifetime Warranty

    Firepots, Burnpots, Mechanical Feeders/Auger 3 years Assemblies Vent Free Burners, Vent Free Logs 5 years 1 years Castings Medallion and Baffles 2000-645J (2-23) Page 1 of 3 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 5 HHT (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup- tions or fluctuations of electrical power supply to the appliance. 2000-645J (2-23) Page 2 of 3 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 6 40 Maple Ave. 55 Marrickville Rd Forestville SA 5035 Marrickville NSW 2204 Brendale QLD 4500 (07) 3490-5500 (08) 8371-1222 (02) 9505 8500 2000-645J (2-23) Page 3 of 3 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 7: Product Specific Information

    NOTE: The gas control valve supplied with this product is approved for a maximum inlet pressure of 3.40 kPa. For pressures over 3.40 kPa, an in line pressure regulator must be installed upstream from the gas control valve. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 8: Important Safety And Operating Information

    • Install a switch lock or a wall/remote control with child protection lockout feature. • Keep remote controls out of reach of children. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 9: General Operating Parts

    30 °F (17 °C) or more depending on the thermometer settings and material characteristics being measured. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 10 Sugges ons on how to further reduce TV temperatures: Increase “A” dimension. Increase “C” dimension, however, increasing “B” dimension beyond maximum recommended typically results in higher temperatures. Figure 3.4. Good Faith TV Guidelines Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 11: Before Lighting Appliance

    • Ensure that the glass is sealed and in the proper position and that the integral barrier is in place. WARNING! Risk of Fire or Asphyxiation! DO NOT op- erate fireplace with fixed glass assembly removed. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 12: Lighting Instructions (Ipi)

    Propane Installation code, CSA B149.1. tions accompanying appliance. For additional information on operating your 593-913i Hearth & Home Technologies fi replace, please refer to www.fi replaces.com. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 13: Appliance Break-In

    NOTICE! Open windows for air circulation during fire- place break-in. • Some people could be sensitive to smoke and odors. • Smoke detectors could activate. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 14: Operation During A Power Outage

    Figure 3.5 Control Cavity Location - Generic Fireplace Show NOTICE: Some functionality will be lost when using battery backup including remote control, lights, or any other auxiliary functions that require household 220/240 VAC power. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 15: Control Module Operation

    IntelliFire™ Plus remote control. Follow instructions servicing and/or resetting the control module in the event of included with the installed control. a control module LOCK-OUT. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 16 (summer months, for compliance could void the user’s authority to operate vacation, trips, etc): the equipment. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 17 ON/OFF button twice to switch to IDLE mode. Figure 3.9 Remote in Housing 5. Close the housing door. See Figure 3.10. Figure 3.10 Mounted Remote Control Housing Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 18 Use the SELECT button to select the current Select feature. Menu Use the UP and DOWN arrows to toggle Menu through the menu functions and value selec- Select Select tions in the submenus. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 19 • Press and hold the MENU and UP arrow buttons simul- taneously for 4 seconds to enable or disable the child lock feature. NOTICE: No functions will be usable until child lock feature is disabled. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 20 At control module, turn off fireplace by sliding the ON/OFF/ Remote control or control REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is module failure hot. Use caution when accessing module. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 21: Maintenance And Service

    • Reinstall door or decorative front. ance. CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before servicing. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 22 (summer months, vacations/trips, etc), to prevent unin- tended operation: • Remove batteries from remote controls. • Turn the ON/OFF/REMOTE switch on the control module to OFF. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 23: Maintenance Tasks - Qualified Service Technician

    Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided. • Remove all foreign objects. • Verify unobstructed air circulation. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 24 • Verify that there is not a short in flame sense circuit by checking continuity between pilot hood and flame sensing rod. Replace pilot as necessary. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 25: Frequently Asked Questions And Troubleshooting

    Installer’s Manual for this the touch. appliance. Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to locate a dealer. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 26: Troubleshooting

    Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module. If below 1.5 volts, replace module. If 1.5 volts or greater, replace valve. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 27 B. Shutter Setting Check to assure correct shutter setting for your model and gas type. C. Gas Type Assure correct fuel matches appliance gas model and components. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 28: Reference Materials

    Contact your dealer if you have questions. Optional Black Magic Glass Kit Follow the instructions supplied to install the kit. Contact your dealer if you have questions. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 29: Service Parts

    Valve Assembly See following Page Glass Door Assembly GLA-3504TRS Firescreen Front FS-3-BK Hood SRV2370-274-BK Fan Assemby, 240V 2264-500A Additional service part numbers appear on following page. 4/23 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 30 Valve Assembly See following Page Glass Door Assembly GLA-550TRS Firescreen Front FS-5-BK Hood SRV2371-274-BK Fan Assemby, 240V 2264-500A Additional service part numbers appear on following page. 4/23 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 31 12.20 Orifice NG (#40) 582-840 Orifice Propane (#53) 550X-AU 582-853 Orifice ULPG (#55) 582-855 12.21 Air Shutter 2118-121 Additional service part numbers appear on following page. Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 32 Touch Up Paint TUP-GBK-12 Conversion Kits 350X-AU N2P/B-3X Conversion Kit Propane/ULPG 550X-AU N2P/B-5X Pilot Orifice NG SRV593-528 Pilot Orifice Propane/ULPG SRV593-527 Regulator NG NGK-DXV-50 Regulator Propane/ULPG SRVLPK-DXV-50 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...
  • Page 33: Contact Information

    This product may be covered by one or more of the following patents: (United States) 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7234932, 7258116, 7322819, 7422011, 7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending. 2000-945E Printed in U.S.A. - Copyright 2023 Heat & Glo • 350X-AU, 550X-AU Owner’s Manual • 2279-981 Rev. M • 4/23...

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550x-au

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