Jeep Automobile Warranty Information Booklet
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Jeep Automobile Warranty Information Booklet

Jeep Automobile Warranty Information Booklet

Chrysler 2013
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W A R R A N T Y I N F O R M AT I O N

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  • Page 1: All Vehicles

    All Vehicles 2 0 1 3 W A R R A N T Y I N F O R M AT I O N...
  • Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

  • Page 3: Chrysler Group Llc

    WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/ DESCRIPTION 12, 000 24,000 36,000 50,000 Unlimited 50,000 100,000 70,000 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS 1. Your Legal Rights Under These Limited Warranties 3.4 Racing Not Covered ....15 1.1 Incidental and Consequential Damages Not 3.5 Certain Kinds of Corrosion Not Covered .
  • Page 5 TABLE OF CONTENTS 6. How to Get Warranty Service 8. Optional Service Contract ....34 6.1 Where to Take Your Vehicle ... . 22 9.

  • Page 6: Your Legal Rights Under These Limited Warranties

    YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under Some states do not allow limitations on how long an implied war- ranty lasts, so the above limitations may not apply to you. These Limited Warranties 1.1 Incidental and Consequential The warranties contained in this booklet are the only express warranties Damages Not Covered that Chrysler Group LLC ( Chrysler ) makes for your vehicle.

  • Page 7: What's Covered Under Chrysler Group Llc's

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under Unwired headphones. You pay nothing for these repairs. These warranty repairs or adjustments Chrysler Group LLC’s — including all parts and labor connected with Warranties them — will be made by your dealer at no charge, using new or remanufactured parts.
  • Page 8 Chrysler, The Basic Limited Warranty lasts for 36 months Dodge, Jeep or Ram dealer if your vehicle can’t from the date it begins or for 36,000 miles on be driven because a covered part has failed. If the odometer, whichever occurs first.
  • Page 9 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES • clutch discs or modular clutch assembly (as H. If Your Vehicle Leaves the United States (We equipped); Include U.S. Possessions and Territories as • windshield and rear window; and Part of the United States for Warranty •...

  • Page 10: Corrosion Warranty

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty C. How Long It Lasts The Corrosion Warranty starts when your Basic A. Who Is Covered? Limited Warranty begins under 2.1(E). You are covered if you are a purchaser for use This warranty has two time-and-mileage limits: of the vehicle.

  • Page 11: Restraint System Limited Warranty (Vehicles Sold And Registered In The State Of Kansas Only)

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.3 Restraint System Limited Warranty B. What’s Covered (Vehicles sold and registered in the The Powertrain Limited Warranty covers the State of Kansas only) cost of all parts and labor needed to repair a For vehicles sold and registered in the State of Kan- powertrain component listed in section 2.4.E sas, seatbelts and related seatbelt components are...
  • Page 12 Chrysler, Dodge, Jeep or Ram dealer if water pump and housing; intake and exhaust mani- your vehicle cannot be driven because a covered folds;...
  • Page 13 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Front Wheel Drive: cover; overrunning clutch; vacuum motor; torque transaxle case and all internal parts; axle shaft as- tube; pinion spacer and shim, seals and gaskets for semblies; constant velocity joints and boots; differ- listed components only.
  • Page 14 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES F. Other Provisions of This Powertrain Limited Warranty All other terms of the New Vehicle Limited War- ranty including the Section 1 (Your Rights Under These Limited Warranties) and Section 3 (What’s Not Covered) apply to this Powertrain Limited Warranty.

  • Page 15: What's Not Covered

    (such as a non- Chrysler radio or speed con- • installing accessories — except for genuine trol); and • using special non-Chrysler materials or Chrysler / MOPAR accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer; additives. • applying rustproofing or other protection prod- ucts;...

  • Page 16: Environmental Factors Not Covered

    WHAT’S NOT COVERED • changing the vehicle’s configuration or di- 3.2 Environmental Factors Not Covered mensions, such as converting the vehicle into Your warranties don’t cover damage caused by en- a limousine or food service vehicle; or vironmental factors such as airborne fallout, bird •...

  • Page 17: Maintenance Costs Not Covered

    WHAT’S NOT COVERED • cleaning and polishing; and 3.3 Maintenance Costs Not Covered • replacing worn wiper blades, worn brake pads Your warranties don’t cover the costs of repairing and linings, or clutch linings. damage caused by poor or improper maintenance. Nor do they cover damage caused by the use of 3.4 Racing Not Covered contaminated fuels, or by the use of fuels, oils, lu-...

  • Page 18: Other Exclusions

    WHAT’S NOT COVERED • corrosion caused by the extensive or abnormal • use of used parts, even if they were originally transport of caustic materials like chemicals, ac- supplied by Chrysler (however, authorized ids, and fertilizers; and Chrysler / MOPAR remanufactured parts are cov- •...

  • Page 19: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    WHAT’S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty Vehicles Not Covered Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle A vehicle has no warranty coverage of any kind if: •...

  • Page 20: Other Terms Of Your Warranties

    OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Examples of the kinds of parts that might be ser- viced in this way are: Warranties • engine assemblies; • transmission assemblies; 4.1 Exchanged Parts May Be Used in • instrument cluster assemblies; Warranty Repairs •...

  • Page 21: Pre-Delivery Service

    OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by Chrysler sheet-metal, paint, trim, and other components of and its dealers at any time without incurring any your vehicle may have occurred at the factory or obligation to make the same or similar changes on while it was being shipped to the dealer.

  • Page 22: Emission Warranties Required By Law

    EMISSION WARRANTIES REQUIRED BY LAW • exhaust gas recirculation valve and control 5. Emission Warranties Required system; By Law • exhaust pipes (between exhaust manifold and catalyst); 5.1 Federal Emission Warranty • fuel cap and tank assembly, pump, and fuel lines;...

  • Page 23: Emission Performance Warranty

    EMISSION WARRANTIES REQUIRED BY LAW • vacuum, temperature, altitude, speed, time- and powertrain control module, this Federal Emis- sensitive valves, sensors, and switches used in sion Warranty covers that part for a period of these components and systems. 8 years or 80,000 miles, whichever occurs first. These limits are counted from the time when your B.

  • Page 24: How To Get Warranty Service

    A. In the United States (We Include U.S. applies. Service may be requested at any autho- Possessions and Territories as Part of the rized Chrysler, Dodge, Jeep or Ram dealership. United States for Warranty Purposes): C. In a Foreign Country Outside of North...
  • Page 25 HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for D. If You Move: repairs which you feel should be covered un- If you move to another country, be sure to con- der your warranty, please get a detailed re- tact the Chrysler Customer Assistance Center ceipt for the work done.

  • Page 26: How To Get Tow Service - U.s. Or Canada Only

    HOW TO GET WARRANTY SERVICE E. Notice: 6.2 How To Get Tow Service - U.S. or Canada Only * If your vehicle is registered outside of the United States, and you have not followed the A. What To Do: procedure set out above, your vehicle will no If your vehicle requires towing due to a defect longer be eligible for warranty coverage of any covered under the Basic Limited Warranty or...

  • Page 27: Emergency Warranty Repairs

    Be sure to include your vehicle ranty repair made by someone other than an autho- identification number, odometer mileage at the rized Chrysler, Dodge, Jeep or Ram dealer, follow time of service and current mailing address. We the reimbursement procedure in 6.1(C).

  • Page 28: Getting Service Under The Federal Emission Performance Warranties

    • Take it to an authorized Chrysler, Dodge, plaint (or within the time limit required by local Jeep or Ram dealer as soon as possible. or state law). If the owner is not notified within • Give the service representative the printout 30 days that a performance warranty claim is showing that your vehicle failed the test.
  • Page 29 HOW TO GET WARRANTY SERVICE If you want more information about getting service under the Federal Emission Warranty or the Perfor- mance Warranty, or if you want to report what you think is a violation of these warranties, you can contact: Manager, Certification and Compliance Division Warranty Claims...

  • Page 30: How To Deal With Warranty Problems

    HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Step 1: Discuss your problem with the owner or general Problems manager of the dealership. 7.1 Steps to Take Step 2: If your dealership still can’t resolve the problem, A.
  • Page 31 HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For CAP is administered by an independent dispute Customers Residing in Arkansas, Idaho, settlement organization and may be contacted in Kentucky and Minnesota ONLY: writing at the following address: National Center for Dispute Settlement (NOTE: This Process is not available for resi- Chrysler Group LLC...
  • Page 32 HOW TO DEAL WITH WARRANTY PROBLEMS • When your request is within jurisdiction NCDS The CAP will need the following information from you: 1) Legible copies of all documents and repair will request Chrysler and the dealer to present orders relevant to your case, 2) Vehicle identifica- their side of the dispute.
  • Page 33 HOW TO DEAL WITH WARRANTY PROBLEMS • If you request a documents-only review, an • The entire dispute settlement process will nor- NCDS panel will review and decide your case. mally take no longer than 40 days. • The CAP dispute settlement procedure does not Neither you, the dealer nor Chrysler need be present.

  • Page 34: Helpful Addresses And Telephone Numbers

    HOW TO DEAL WITH WARRANTY PROBLEMS D. Notice Under State Lemon Laws 7.2 Helpful Addresses and Telephone Numbers Some states have laws allowing you to get a Here are the addresses and telephone numbers of replacement vehicle or a refund of the vehicle’s the Chrysler Customer Assistance Center that can purchase price under certain circumstances.
  • Page 35 HOW TO DEAL WITH WARRANTY PROBLEMS • In Mexico, contact the Customer Relations Of- To contact Chrysler by email, fice for Chrysler, Dodge, Jeep and Ram ve- simply access the following website: hicles at: www.jeep.com 1240 Prolongacion Paseo de la Reforma Av.

  • Page 36: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet.

  • Page 37: Maintenance

    MAINTENANCE 9. Maintenance For your convenience, Chrysler has prepared a Maintenance Log which is included in your Own- 9.1 General Information er’s Manual. You should use this Maintenance Log to keep track of scheduled maintenance, either by It’s your responsibility to properly maintain and routinely having the repairs entered in your Mainte- operate your new vehicle.

  • Page 38: Where To Go For Maintenance

    MAINTENANCE 9.2 Where To Go For Maintenance Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all your service needs are met Chrysler recommends that you return to the dealer and that you’re completely satisfied. Chrysler from whom you bought your vehicle for all mainte-...
  • Page 39 NOTES...
  • Page 40 NOTES...
  • Page 41 NOTES...
  • Page 42 NOTES...
  • Page 43 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code Zip Code City and State Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery Zip Code City and State...
  • Page 44 Chrysler Group LLC 13GENJ-026-AA First Edition Printed in U.S.A.

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2013

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