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1.0 Purpose & Scope
1.1
A Focus on Quality: Extreme Networks Quality System is established to ensure product and service
quality consistently meet the highest standards demanded by the organization and expected by its
customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for
employees and shareholders.
1.2
Quality System Manual: This document defines the Quality System, how it is implemented, and how
it is sustained throughout the organization. The quality system and its supporting policies, guidelines,
procedures, and business practices apply to corporate facilities world-wide. Extreme Networks
activities focus on the design, service, and distribution of hardware and software products, for
telecommunications service providers and medium to large enterprise businesses.
1.3
The Role of ISO-9001: The ISO-9001 standard is one of the tools used to develop and improve
Extreme Networks Quality System. It provides a framework for creating a quality system that
supports continual improvement, business growth, and customer and employee satisfaction.
Additionally, Extreme Networks holds an ISO-9001 certification for its three main facilities – Santa
Clara, Research Triangle Park, and Chennai.
consistent with the definitions in the ISO-9001:2008 standard.
♦
Supplier refers to contract manufacturer, subcontractor, or direct material / service supplier
♦
Organization refers to Extreme Networks
♦
Top Management consists of the President / CEO, and his direct reporting staff; and may also
be referred to as: "Executive Leadership" or "Leadership Team".
2.0
Organizational Mission, Vision, & Values
Mission and Vision: Extreme Networks mission is "To deliver a network that is optimized for the
2.1
new mobile world of people and machines, providing pervasive access, awareness and control, from
the converged edge to the cloud."
mobile people and machines."
Value the Customer
Act with Professionalism & Integrity
Pursue Innovation and Creativity
Play to Win
2.2
Commitment to Excellence: Extreme Networks strives to be recognized by its employees, customers,
community, and shareholders as a responsible organization that conducts business in an open and
ethical manner. Extreme Networks commitment to quality, organizational excellence, and continual
improvement is reflected in the
Quality Promise to their daily work and for encouraging behaviors that translate the organization's
values to action.
Doc. # 101
Rev. R05, 03jul11
Terminology used throughout this document is
The Extreme vision is "Delivering a seamless experience for
Extreme Networks Values
Listen to the customer – Interpret what they said.
Deliver quality.
Honesty and directness. Trust – always.
Courage, prudence, and systemic thinking.
Continuous learning. Personal growth.
Leadership by example. Take risks.
A passion for Extreme Networks success.
A "can do" attitude. Urgency in everything we do.
Quality
Promise. All Extremists are responsible for relating the
Extreme Networks, Inc.
Printed Copy is Uncontrolled
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Owner: Corporate Quality
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