Supply Chain Partnerships - Extreme Networks Innovation. Simplicity. Performance Manual

Outputs: Design output is documented as product manufacturing specifications, drawings,
acceptance tests, and regulatory compliance reports. Each development team ensures design
output meets the design input requirements through peer- and cross-functional reviews.
Documents that provide information for purchasing, production, delivery, deployment,
customer-use, and service are reviewed and approved prior to release.
Review: Design review meetings are held regularly throughout the development phase to
ensure the product meets performance requirements, customer expectations, regulatory
requirements, and manufacturability standards. Review minutes with any follow-up actions are
documented and maintained as part of the project file. Scheduled reviews are also held with
selected customers and supply-chain partners throughout the development and test phases.
Verification & Validation: Design verification establishes that product functional parameters
conform to design requirements. Engineering prototype tests evaluate product functionality
against established specifications. Compliance testing to safety and environmental standards,
contractual requirements, product reliability goals, and external agency certifications are
completed prior to the release of the product. The Technical Marketing group evaluates the
product based on its intended uses(s) in a customer environment. This group also assists with
customer beta trials and product demonstrations.
8.3 Manufacturing & Production: Extreme Networks outsources manufacturing to qualified Joint /
Original Design Manufacturer, (JDM / ODM) partners. Per agreements with various manufacturing
partners, material used in production is inspected prior to use. Non-conforming materials are
segregated for review and disposition. Appropriate product handling is maintained at all production
stages to prevent damage. Compliance with workmanship standards is confirmed through inspection
results and supplier reports. Relevant processes are managed and monitored to confirm compliance
to safety, environmental, and other agency standards.
8.4 Post-Delivery Service:
customer queries, warranty and technical support, professional services and technical training.
Customers' technical issues are addressed by qualified technical support representatives for
evaluation and timely resolution.

9.0 Supply Chain Partnerships

9.1 Supplier Qualification: Extreme Networks evaluates and selects supply chain partners on the basis of
their ability to meet established requirements. Qualification is defined and performed by a team
consisting of subject matter experts from Operations, and Engineering. Manufacturing partners hold
ISO-9001 and ISO-14001 certifications for their quality and environmental management systems.
9.2 Supplier Performance: Extreme Networks expects its suppliers to provide defect-free products and
services that conform to requirements. Extreme Networks is responsible for ensuring requirements
are clearly defined, and communicated in an effective and timely manner. Periodic communication
meetings are held with key suppliers to ensure alignment with corporate objectives. Continual
improvement activities are used to address issues or to improve efficiency and performance.
9.3 Supplier Review: Approved suppliers are reviewed to ensure their on-going ability to meet quality
requirements.
product delivery, communication, and technical capability.
established goals, and performance issues are reviewed by the Operations team. The scope and
schedule of these reviews is based on the nature of the supplier relationship, and their impact to
Extreme Networks business.
Doc. # 101
Rev. R05, 03jul11
The Services team manages post-product-delivery service, including:
This review includes performance metrics, workmanship, account management,
Extreme Networks, Inc.
Printed Copy is Uncontrolled
Key metrics are evaluated against
Owner: Corporate Quality
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