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10.0 Operational Requirements
10.1
Production Materials: Purchase Orders contain the information required to clearly identify the
product or service ordered. When needed, supporting data is included (drawings, specifications,
standards). Purchasing documents are reviewed for adequacy prior to use for quotations and/or
purchases. The Receiving department ensures the product received conforms to order requirements.
10.2
Identification & Traceability: Raw material is identified on receipt by an item number. Serial
number, part number, and product name identify finished products. Products are identified at delivery
by packing lists and external markings on shipping container(s). Test stamps, serial numbers, and
customer order numbers ensure traceability through production, delivery, and service.
10.3
Measurement Equipment: Extreme Networks ensures its test and measurement equipment is fully
operational and performs to specified requirements by maintaining calibration, and/or performing
necessary routine maintenance to prevent equipment failure. Equipment used to establish product
conformance is subject to systematic calibration checks at established intervals to verify conformity
within specified accuracy limits. Calibration of all equipment is completed by certified agencies in
accordance with NIST standards. (National Institute of Standards and Technology, USA)
10.4
Product Preservation: Products are handled, stored, packaged, and delivered in a manner that
protects the integrity of the item(s). Rejected material is clearly identified by tags or travelers and
segregated from the standard process flow. Products are protected through delivery to Extreme
Networks customers with appropriately designed packaging materials and shipping methods.
Packaging materials are evaluated and optimized to reduce waste and improve recyclability.
10.5
Control of Non-conforming Product:
conforming material.
appropriate team(s). A Stop Ship notice prevents shipment of non-conforming products. If needed,
the Services team contacts customers and determines how to address previously delivered non-
conforming or potentially non-conforming product.
11.0
Measurement, Data Analysis, & Assessment
11.1
A Data-Informed Quality System: Measurement and analysis processes are designed so those near the
sources of information can make decisions independent of the organizational hierarchy. Data is used
throughout the organization to prioritize efforts for improvement opportunities. Where practicable,
decision-making is informed by analysis of that data. Additionally, Extreme Networks uses Six
Sigma-based tools to analyze and solve its most complex problems and opportunities. Metrics and
other data evaluate:
Product field performance
Process performance
Supplier performance
Customer satisfaction
11.2
Analysis of Data: Data is collected to monitor process performance and product quality, and is used
to investigate problems, and to identify opportunities for improvement. Pertinent process, product,
and customer data is collected, analyzed and evaluated for trends and linkages to other data. Reviews
are conducted with suppliers, cross-functional teams, and in regular management review meetings.
Doc. # 101
Rev. R05, 03jul11
Non-conforming material is tagged and segregated from
Details of the non-conformance are documented and evaluated by the
Extreme Networks, Inc.
Printed Copy is Uncontrolled
Performance to organizational goals
Organizational effectiveness and efficiency
Internal / External audit results
Owner: Corporate Quality
Page 9 of 10
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