Purpose & Scope; Responsibility; Terms & Definitions - Extreme Networks Accessory System Manual

1.0 Purpose & Scope
1.1 A Focus on Quality: Extreme Networks' Quality System is established to ensure product and service
quality consistently meet the highest standards demanded by the organization and expected by its
customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for
employees and shareholders.
distribution of hardware and software products, for telecommunications service providers and
medium to large enterprise businesses.
1.2 Quality System Manual: This document defines the Quality System and how it is implemented and
sustained throughout the organization. The quality system and its supporting policies, guidelines,
procedures, and business practices apply to all corporate facilities world-wide. Additionally, Extreme
Networks holds an ISO-9001 certification for its three main facilities – Santa Clara, California and
Research Triangle Park, North Carolina, USA; and Chennai, Tamil Nadu, India.

2.0 Responsibility

2.1 Corporate Quality:
responsible for ensuring the quality system is established, implemented, and maintained per the goals
and objectives set by the Executive Staff; and in accordance with ISO-9001, corporate policies,
regulatory, statutory, and contractual requirements, and industry best practices. Additionally the team
is responsible for:
♦ Evaluating the effectiveness of the quality system based on a broad array of metrics and data
♦ Conducting internal assessments of the quality system to confirm its on-going effectiveness
♦ Coordinating continual improvement efforts to support corporate strategies and business growth
♦ Maintaining an effective relationship with external certification bodies and audit organizations
2.2 Organizational Responsibility: Functional responsibilities and interrelationships are defined through
organizational charts, job descriptions, corporate policies, and key system procedures. Functional
managers are responsible for ensuring all members of their team understand the corporate goals and
objectives, the scope of the quality system, and the role of their team within that system.
3.0 Terms & Definitions
3.1 ISO-9001 Standard Language: The terminology used throughout this document is consistent with the
definitions provided in the ISO-9001:2008 standard.
♦
Supplier refers to contract manufacturer, subcontractor, or direct material / service supplier
♦
Organization refers to Extreme Networks
♦
Top Management consists of the President / CEO, and his direct reporting staff.
Throughout this document top management may also be referred to as: "Executive
Leadership" or "Leadership Team".
Doc. #: 1.02.L01
Rev. R03, 28-Apr-09
Extreme Networks' activities focus on the design, service, and
The Chief Quality Officer leads the Quality System team.
Extreme Networks, Inc., copyright, 2009
Printed Copy is Uncontrolled
This team is
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Owner: Corporate Quality