Role Of The Leadership Team - Extreme Networks Innovation. Simplicity. Performance Manual

2.3 Quality Promise Communication & Review: Quality goals and system elements are introduced to all
new employees. Additionally, quality system information is included in employee meetings, training
programs, and company-wide communications. Periodically, the Executive Leadership reviews the
Quality Promise to ensure appropriateness, effectiveness, and continued suitability.
2.4 Our Quality Promise:
performance and reliability. Our promise is achieved through our commitment to:

3.0 Role of the Leadership Team

3.1 Management Commitment: Extreme Networks Executive Leadership team establishes the quality
system framework, corporate policies, expectations, and goals; and is committed to:
Providing organizational leadership
Delegating appropriate responsibilities to meet quality objectives
Defining strategic quality goals and objectives, including statutory or customer requirements
Ensuring the continual improvement of products and services; and the quality system
3.2 Quality Leadership: The Chief Quality Officer leads the Corporate Quality team. This team is
responsible for ensuring the quality system is established, implemented, and maintained per the goals
and objectives set by the Executive Staff; and in accordance with ISO-9001, corporate policies,
regulatory/ statutory, and contractual requirements, and industry best practices. Additionally the
Corporate Quality is responsible for:
Evaluating the effectiveness of the quality system based on a broad array of metrics and data
Conducting internal assessments of the quality system to confirm its on-going effectiveness
Coordinating continual improvement efforts to support corporate strategies and business growth
Maintaining an effective relationship with external certification bodies and audit organizations
Management Review: Periodically, the Executive team reviews the Quality System – its strengths,
3.3
opportunities for improvement, and the need for changes. Information from various programs and
functional areas is evaluated against corporate objectives. Review inputs include: business metrics,
the results of internal assessments and external audits, continual improvement activities, and the
status of corporate initiatives. Recommendations for changes and improvements are presented to the
Executive Leadership for discussion and/or approval. Action items are assigned as needed to support
company objectives, customer and employee satisfaction, and continual improvement. Meeting
minutes communicate the review results and action item status.
Doc. # 101
Rev. R05, 03jul11
To provide solutions that meet the highest standard of excellence,
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Delighting the customer
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Continuous improvement
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Collaboration and leadership
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Work and life balance
Extreme Networks, Inc.
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Owner: Corporate Quality