Continual Improvement - Extreme Networks Innovation. Simplicity. Performance Manual

11.3 Internal Assessment: Internal assessments are conducted to ensure the on-going effectiveness of key
business systems. Assessments are coordinated by the Corporate Quality department and conducted
by a qualified team knowledgeable in quality and business systems, supporting processes, regulatory
requirements, and the ISO-9001 standard. The frequency of the assessments is based on the results of
previous assessments / audits, the significance of individual activities, and specific requests from
Executive Leadership. The minimum assessment cycle is once per year.
Assessment Results: Internal assessment and external audits results – system strengths, opportunities
11.4
for improvement, and suggestions – are reviewed by Corporate Quality and key partners across the
organization. From this review action plans are developed to integrate continual improvement
recommendations with other on-going business activities. A summary of internal assessment and
external audit findings is presented to the Executive Leadership as part of Management Review.
12.0

Continual Improvement

12.1 Commitment to Continual Improvement:
Leadership Team assigns the investigation and continual improvement activities to the appropriate
functional team(s). Communication with key customers, suppliers, and employees is conducted at
regular intervals to establish appropriate feedback and knowledge-sharing. Several key business
process outputs, including: inspection and test reports, supplier suggestions, internal assessment and
external audit reports, field service reports, and customer feedback are reviewed for continual
improvement opportunities. Employees in all functional areas, at all levels, have the authority and
ability to propose and implement continual improvement activities.
12.2 Corrective & Preventive Action: As appropriate, corrective action is taken to prevent recurrence of
defects or other quality issues. Preventive action is taken to address potential problems, customer
issues, or quality system gaps and inefficiencies. Follow-up assessments are conducted to confirm
the effectiveness of any actions taken. Corrective and/or preventive actions may occur when:
Customers request formal corrective action or a complaint has been submitted
Process performance measures (metrics, KPIs) indicate that action is required
Unfavorable system performance trends develop, or may develop
Internal assessment results include system gaps, or key opportunities for improvement
External audit results include critical findings, or key opportunities for improvement
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Rev. R05, 03jul11
As opportunities for improvement are identified, the
Extreme Networks, Inc.
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Owner: Corporate Quality