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Innovation. Simplicity. Performance.
Innovation. Simplicity. Performance.
Rev. R03
28-Apr-09
Extreme Networks
Extreme Networks
Extreme Networks
Extreme Networks
Quality System Manual
Quality System Manual
Quality System Manual
Quality System Manual
Products. Process. Results.
Products. Process. Results.
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Table of Contents
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Summary of Contents for Extreme Networks Accessory
- Page 1 Extreme Networks Extreme Networks Extreme Networks Extreme Networks Innovation. Simplicity. Performance. Innovation. Simplicity. Performance. Quality System Manual Quality System Manual Quality System Manual Quality System Manual Products. Process. Results. Products. Process. Results. Rev. R03 28-Apr-09...
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Page 2: Table Of Contents
Page 11 Quality System Map Appendix A Organizational Relationships & Responsibilities Appendix B Current ISO-9001 Certificate Appendix C Doc. #: 1.02.L01 Extreme Networks Inc., copyright 2009 Page 1 of 11 Rev. R03, 28-Apr-09 Printed Copy is Uncontrolled Owner: Corporate Quality... -
Page 3: Introduction
Intelligence is enhanced with an extensible, flexible, and secure protocol-based communication capability, allowing devices to talk to one another. Extreme Networks addresses a wide range of customers with wired and wireless network infrastructures. From corporate enterprises such as manufacturers, retailers, financial institutions, utilities, and healthcare organizations, to large universities and K-12 school districts, to federal and local governments worldwide. -
Page 4: Purpose & Scope
1.0 Purpose & Scope A Focus on Quality: Extreme Networks’ Quality System is established to ensure product and service quality consistently meet the highest standards demanded by the organization and expected by its customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for employees and shareholders. -
Page 5: Organizational Values & Quality Promise
Organizational Values & Quality Promise Organizational Values: Extreme Networks is defined by a passion for: Ethernet Everywhere – world-class technology solutions and services and a world-class organizational environment. Extreme Networks embraces values of: ♦ Value the Customer: Listen to the customer - Interpret what they said. -
Page 6: Management Responsibility & Review
Performance Indicators (KPIs). The Leadership team is responsible for communicating the business strategy to the organization as well as changes made to the established plan(s). Extreme Networks is committed to ensuring products and services conform to the quality standards and specifications required by its customers. -
Page 7: Data Management, Documents, & Records
The complete financial system is reviewed periodically by an independent audit firm to confirm compliance with all applicable regulations for a US-based publicly traded organization. Sustainability & Green Business: Extreme Networks strives to be recognized by its employees, customers, community, and shareholders as a responsible organization that conducts business in a manner that conserves the environment and minimizes pollution. -
Page 8: Customer Focus
The Services team strives to improve its responsiveness, to anticipate customer requirements, and to provide world-class products and services. 8.2. Customer Requirements: Extreme Networks uses a variety of methods to engage with its customers and potential customers to better understand their product and service needs. - Page 9 This group also assists with customer beta trials and product demonstrations. Doc. #: 1.02.L01 Extreme Networks, Inc., copyright, 2009 Page 8 of 11 Rev. R03, 28-Apr-09 Printed Copy is Uncontrolled...
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Page 10: Supplier Chain Partnerships
10.0 Supply Chain Partnerships 10.1 Supplier Qualification: Extreme Networks evaluates and selects supply chain partners on the basis of their ability to meet established requirements. Qualification is defined and performed by a team consisting of subject matter experts from Purchasing, Operations, and Engineering. -
Page 11: Measurement, Data Analysis, & Assessment
Data is used throughout the organization to prioritize efforts for improvement opportunities. Where practicable, decision-making is informed by analysis of that data. Additionally, Extreme Networks uses Six Sigma-based tools to analyze and solve its most complex problems and opportunities. Metrics and other data evaluate: ♦... - Page 12 General Update in preparation for ISO-9001 certification audit Rewrite. Reformat to plain-English from Visio diagrams 28-Apr-09 M. Harms Updated to include ISO 9001:2008 where needed Doc. #: 1.02.L01 Extreme Networks, Inc., copyright, 2009 Page 11 of 11 Rev. R03, 28-Apr-09 Printed Copy is Uncontrolled Owner: Corporate Quality...
- Page 13 Mngmnt Responsibility (5.5) Mngmnt Review (5.6) Control of Documents (4.2.2) Control of Records (4.2.3) 3.0 Core Competencies 2.0 Resource Management Extreme Networks Mission, Vision, Values EXTR Business Enterprise Elements EXTR Business Enterprise Elements 2.1 Financial Management 3.1 Customer Development 3.2 Product Development 2.2 Facility, Infrastructure, Equipment...
- Page 14 Organizational Relationships & Responsibilities Corporate Quality JDM / ODM Partner ISO 9001 Program Support & External Audit Engineering Process Quality / Internal Assessments HW / SW Systems Development Continual Improvement (CAPA) Software Development Corporate Archive Test Development HW and SW Quality Metrics / Dashboard Design Review &...
- Page 17 Phone: +31 30 800 5100 Extreme Networks Extreme Networks India Dubai Internet City, Building No:3 Extreme Networks India Pvt. Ltd. 2nd Floor, Suite: 216 Temple Steps, 184-187 Dubai, United Arab Emirates Anna Salai, Chennai 600 015 Phone: +971 (0)4 391 5660...
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