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Troubleshooting
The following
problems
do not always suggest
a defect
or malfunction
of this Player.
Refer to the problems
and lists of possible solutions
below before calling for service,
Power
The Player power cannot be turned
- is the power cord firmly plugged into the AC outlet? (Page 21)
on.
- When the power cord is plugged into an AC outlet, press and hold POWER oil the
Player until "_ _ 5 _ _" appears on the front pane] display. Then, after the POWER
indicator is lit, turn on the power. (Page 66)
- Press POWER after the POWER indicator turns on. (Page 22)
The Player power is turned off.
- is "Auto Power Off" set to "Yes"'? When "Auto Power Off" is set to "Yes", the
power will be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page 51)
Basic Operation
The remote control does not work.
Cannot operate the Player.
- Use the remote control within its operating range. (Page 21)
- Replace the batteries. (Page 21)
- Reset the remote control.
- Press and hold 1 (the number button) first and then POWER or] the remote
control together for more than 5 seconds.
- Are you operating the Player within the specified operating temperature range?
(Page 68)
Playback
The Player carlnot play a disc.
- Take out the disc and clear] it. (Page 10)
- Make sure that the disc is loaded properly (aligned in disc tray arid label side up).
(Page 27)
- Make sure that region code orl the disc matches that of tills Player. (Page 7)
- Allow any corldensation
in or near the Player to dry. (Page 10)
- Check that the disc is recorded in the compatible TV system (PAL or NTSC).
- The Player canrlot play back video which was not recorded normally. (Page 7)
- Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, tile state of the pick-up, or compatibility issues
between ttlis Player and the disc beirlg used. (Pages 7, 10)
- Wherl the recorded time of a disc is unusually short, playback may not be possible.
- BD RE/R discs recorded in a format other tharl BDMV/BDAV cannot be played
back. (Page 7)
The disc is automatically ejected
- Make sure that the disc is loaded properly (aligned in disc tray arid label side up).
after closirlg the disc tray.
(Page 27)
- Take out the disc and clear] it. (Page 10)
- Make sure that the disc is playable. (Page 7)
Video stops.
- Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
The Player makes a snapping sound
- The player may sometimes make a snapping sound when startirlg playback if it has
when starting playback or loading
not been operated in a while. These sounds are not malfunctions of the player but
a disc.
are normal operating conditions.
_-
64
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